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Technical Support Analyst Remote Jobs in Springfield, MO

Technical Scientist - SME

Springfield, MO · On-site +1

$150K - $235K/yr

... remote sensing analytics across varied sensors, collection geometries, and data streams. * Support ... Prepare and deliver technical briefings, findings, and written reports to customer and program ...

Senior Business Analyst

Springfield, MO · On-site +1

$78K - $101K/yr

Skills and Qualifications Technical Skills: * Advanced proficiency in business analysis tools (eg ... support programs * Company-sponsored events and team-building activities * Remote work ...

Big problems require big ideas and a team that supports new ideas. * You care deeply for your ... This is a remote-first role with occasional (~1x month) travel. Responsibilities and Duties:

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... in data analysis tools and platforms. Technical Proficiency: * Familiarity with marketing ...

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Technical Support Analyst Remote information

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How much do technical support analyst remote jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for technical support analyst remote in Springfield, MO is $25.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $28.41 per hour, depending on experience, location, and employer.

What is a technical support analyst remote?

A Technical Support Analyst Remote job involves troubleshooting technical issues, providing support to users, and ensuring smooth operation of software and hardware—all while working remotely. Analysts assist customers via phone, email, or chat, diagnosing problems and offering solutions. They may also document issues, escalate complex cases, and contribute to improving support processes. Strong technical knowledge, communication skills, and problem-solving abilities are essential for this role.

What are the key skills and qualifications needed to thrive in the technical support analyst remote position?

To thrive as a Technical Support Analyst Remote, you need strong problem-solving skills, technical troubleshooting ability, and often a degree in computer science or a related field. Familiarity with ticketing systems like Zendesk or ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are commonly required. Excellent communication, patience, and the ability to work independently are standout soft skills in this role. These strengths help ensure timely issue resolution and high customer satisfaction in a virtual work environment.

What are the primary challenges of working remotely as a technical support analyst, and how can they be managed?

One of the main challenges of working remotely as a Technical Support Analyst is maintaining clear, prompt communication with both customers and team members without face-to-face interaction. It can also be difficult to troubleshoot complex issues without being physically present with the user's hardware, requiring strong diagnostic skills and effective use of remote tools. Successful remote analysts develop strong organizational habits, proactively document solutions, and utilize collaborative platforms to stay connected with their team. Companies often provide structured support channels and regular check-ins to help analysts stay engaged and effective in their roles.

What job categories do people searching Technical Support Analyst Remote jobs in Springfield, MO look for?

The top searched job categories for Technical Support Analyst Remote jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Technical Support Analyst Remote jobs?

Cities near Springfield, MO with the most Technical Support Analyst Remote job openings:

GIS Analyst - LiDAR and Remote Sensing

Springfield, MO • Remote

TOTH AND ASSOCIATES INC
Utilities • 51 - 200 employees

$32 - $42/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago


Job description

TOTH is seeking a GIS Analyst with experience in LiDAR, point cloud processing, and geospatial data production to join our GIS team. This position will play a key role in processing, analyzing, and validating LiDAR and aerial data used to support engineering, surveying, utility, and infrastructure projects.

This role requires hands-on experience working with LiDAR data and a strong understanding of accuracy, consistency, and quality control. The position will work with complex geospatial datasets to identify potential issues and produce reliable products for use by engineers, surveyors, GIS professionals, and other project teams.

While LiDAR and aerial data processing will be a primary focus, this position will also support broader GIS initiatives, including mapping, data management, utility GIS, automation, and spatial analysis.

Essential Duties and Responsibilities:

LiDAR, Point Cloud & Remote Sensing

  • Process and analyze UAV and other LiDAR datasets from raw data through final deliverables.
  • Perform point cloud classification, refinement, and quality control.
  • Evaluate LiDAR accuracy using ground control, checkpoints, and established accuracy standards.
  • Identify and troubleshoot alignment, positioning, classification, coordinate system, and other data quality issues.
  • Generate geospatial products including classified LAS/LAZ, terrain and surface models, contours, breaklines, planimetric mapping derived from LiDAR and imagery, orthomosaics, 3D models, profiles, cross-sections, and other project-specific deliverables.
  • Extract features and measurements from LiDAR and imagery for engineering, surveying, utility, and infrastructure applications.
  • Work with aerial imagery, photogrammetry, thermal imagery, and other remotely sensed datasets as project needs require.
  • Apply appropriate coordinate systems, projections, datums, and transformations to geospatial datasets.
  • Perform quality control and validation to ensure deliverables meet project requirements and applicable accuracy standards.
  • Help develop efficient, repeatable workflows and technical standards as our LiDAR and remote sensing capabilities continue to grow.
  • Evaluate new software, technologies, and processing methods that can improve quality, efficiency, or the services we provide.

GIS & Geospatial Support

  • Produce maps, exhibits, spatial analyses, and geospatial datasets supporting engineering, surveying, utility, and infrastructure projects.
  • Support GIS data conversion, migration, schema development, and quality control.
  • Develop and maintain GIS datasets, web maps, feature services, and field data collection solutions.
  • Assist with utility GIS and asset inventory projects involving electric, fiber, and other infrastructure.
  • Automate repetitive GIS and data processing tasks using Python, ArcPy, ModelBuilder, or similar tools.
  • Collaborate with GIS professionals, engineers, surveyors, field personnel, and project managers to solve geospatial problems and develop effective project solutions.
  • Bachelor's degree in a geospatial-related field, or equivalent professional experience.
  • Professional experience processing and analyzing LiDAR or point cloud data.
  • Experience with point cloud processing software such as DJI Terra, LP360, TerraSolid, Global Mapper Pro, CloudCompare, or comparable platforms.
  • Working knowledge of ArcGIS Pro and geospatial data processing.
  • Strong understanding of coordinate systems, projections, datums, and geospatial transformations.
  • Understanding of GNSS, ground control, checkpoints, and positional accuracy concepts.
  • Ability to evaluate geospatial data for accuracy and identify potential quality issues.
  • Strong attention to detail and commitment to producing accurate, reliable deliverables.
  • Ability to manage multiple datasets and project priorities while communicating technical issues clearly.

Preferred Qualifications:

  • UAV-based LiDAR acquisition and processing.
  • DJI Zenmuse L1/L2 and DJI Terra.
  • Other UAV LiDAR platforms such as ROCK Robotic, YellowScan, Phoenix LiDAR, or similar systems.
  • Point cloud classification and automated feature extraction.
  • Planimetric mapping and topographic data production.
  • Photogrammetry and orthomosaic production.
  • Electric utility, transmission, distribution, fiber, or other infrastructure projects.
  • LiDAR data supporting PLS-CADD, PLS-POLE, CAD, or engineering design workflows.
  • Utility GIS platforms such as NISC, Milsoft, Futura, or Vetro.
  • Python, ArcPy, ModelBuilder, or other geospatial automation tools.
  • ArcGIS Enterprise, ArcGIS Online, Field Maps, or Survey123.
  • Surveying, geomatics, or survey-supporting geospatial workflows.

Ideal Candidate:

The ideal candidate is technically strong, detail-oriented, and takes ownership of the quality of their work. They can work independently through complex geospatial datasets, identify inconsistencies or potential quality issues, and investigate their cause to ensure accurate and reliable results.

We are looking for someone who enjoys technical problem solving, is interested in advancing LiDAR and geospatial technology, and can help us continue improving how we process, analyze, and deliver geospatial data.

Benefits:

  • Paid Time Off (PTO)
  • Eight paid holidays
  • Company-paid medical and dental coverage with buy-up options
  • 401(k) w/company matching and profit sharing
  • Discretionary bonuses
  • Paid Bonding Leave
  • Vision
  • Company-paid life insurance and long-term disability insurance
  • Supplemental life insurance available
  • Short-term disability available
  • FSA and HSA options
  • Education assistance

Company Overview:
Toth and Associates, Inc. (TOTH) is a full-service consulting engineering firm offering a broad range of services, including electric utility engineering, structural engineering, civil engineering, land services, GIS/mapping, utility rate services, and joint-use/make-ready support. Since our founding in 2003, we have grown to serve public and private utilities, municipalities, architects, developers, educational institutions, and other clients across the country.

At TOTH, we believe strong relationships are the foundation of successful work. Our team is built on professional expertise, collaboration, and a commitment to serving both our clients and one another well. We value people, encourage continued growth, and strive to provide a workplace where employees can build meaningful, rewarding careers.

TOTH offers competitive compensation, a comprehensive benefits package, professional development opportunities, and a supportive work environment. Visitwww.tothassociates.comto learn more about our company.