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Email Only Customer Service Jobs in Silver Spring, MD

Leader Communications

Customer Service Agents

Alexandria, VA · On-site

$16.50 - $22.25/hr

Provide technical support over the phone and/or via email. * Implement solutions based on client ... This in no way states or implies that these are the only duties to be performed by this employee.

LYON BAKERY INC

Customer Service Representative

MD · On-site

$18 - $19/hr

Respond to emails with clarity, empathy, and consistency * Resolve support tickets using our ... NOTE: This does not imply that the above functions are the only tasks that may be performed.

Lyon Bakery

Customer Service Representative

Hyattsville, MD · On-site

$16 - $21.75/hr

Respond to emails with clarity, empathy, and consistency * Resolve support tickets using our ... NOTE: This does not imply that the above functions are the only tasks that may be performed.

Fresh Creative Cuisine

Customer Service

Baltimore, MD · On-site

$18 - $24/hr

Customer Service Agent needed for rapidly growing food manufacturing company in a fast paced ... Process and respond to incoming customer emails, faxes and telephone calls * Process and respond to ...

Fresh Creative Cuisine

Customer Service

Baltimore, MD · On-site

$18 - $24/hr

Customer Service Agent needed for rapidly growing food manufacturing company in a fast paced ... Process and respond to incoming customer emails, faxes and telephone calls * Process and respond to ...

Level One Personnel

Customer Service

Rockville, MD · On-site

  • Medical

  • Retirement

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. * Collects and enters orders for new or additional products or ...

ASRC Federal Holding Company

Customer Service Representative

Reston, VA · On-site

$16.75 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Communicate missing case information to agencies via email and phone. * Tasks may require simple ... Posted pay ranges are a general guideline only and are not a guarantee of compensation or salary.

Mr. Rooter

Customer Service Representative

Glen Burnie, MD · On-site

$24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Use customer development techniques via phone, email, mail, and personal contact * Perform ... Only the independently owned and operated franchised business shall have any interaction with or ...

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All JobsEmail Only Customer Service JobsEmail Only Customer Service Jobs in Silver Spring, MD

Email Only Customer Service information

See Silver Spring, MD salary details

$10

$19

$27

How much do email only customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for email only customer service in Silver Spring, MD is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What is an email only customer service representative?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.

What are the key skills and qualifications needed to thrive as an email only customer service representative?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What are some common challenges faced in an email only customer service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What are popular job titles related to Email Only Customer Service jobs in Silver Spring, MD?

For Email Only Customer Service jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Email Only Customer Service jobs in Silver Spring, MD look for?

The top searched job categories for Email Only Customer Service jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Email Only Customer Service jobs?

Cities near Silver Spring, MD with the most Email Only Customer Service job openings:

Email Only Customer Service jobs near you
Infographic showing various Email Only Customer Service job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $40,418 per year, or $19.4 per hour.

Outside Customer Service Representative

Fish Window Cleaning

Fairfax, VA • On-site

$600 - $900/wk

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Responsive recruiter
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off
  • Free uniforms
  • Training & development
  • Dental insurance
  • Free food & snacks
  • Health insurance
  • Vision insurance

Job Summary: Outside Customer Service Representative is responsible for window cleaning for our commercial and residential customers . This position is the prime contact at a location for staff and customer. Responsible for completing the window cleaning, customer engagement and customer satisfaction.
PAY:$600-$900+/week
Other Qualifications:
  • Ability to prioritize and organize the work
  • Able to demonstrate importance of safety in the workplace, set and follow safety standards, and report unsafe conditions to appropriate Supervisor.
  • Satisfactory personal appearance and hygiene within company guidelines
  • Demonstrated ability to maintain equipment in a clean, safe and operable condition
  • Ability to operate and use equipment
  • Valid driver's license
  • Reliable transportation
  • Liability car insurance
  • Ability to read a street guide and follow directions
  • Provide excellent customer service
  • Write legibly and speak clearly
  • Able to count money and make change
  • Self motivated and able to work alone

Physical Requirements:
  • Able to stand on feet for long periods of time
  • Able to lift up to 60 lbs.
  • Able to do repetitive motion with hands, wrist and arms
  • Able to work with arms above head
  • Able to bend and squat to ground level
  • Able to work in temperatures ranging from 0 to 110 degree
  • Able to assemble, lift and climb ladders up to 30 feet

FISH offers:
  • Paid training, no experience necessary
  • No nights or weekends
  • Flexible hours
  • Full or Part time available year-round
  • Tips and additional commission opportunities
  • Inside and outside work
  • Equipment and uniforms furnished

Benefits
  • Paid Time Off (PTO)
  • 401K with matching
  • Health Insurance (Health, Dental, Vision)

Compensation: $600.00 - $900.00 per week
Fish Window Cleaning has grown to be the world's largest window cleaning company with more than 250 franchise territories in 43 states, yet we still maintain the traditional values we were founded on. We will always treat every customer as though they are our only customer.
Since its inception over three decades ago, Fish Window Cleaning has been dedicated to being a considerate and respectable neighbor in the communities where we work and live. FISH partners with nonprofit organizations on an ongoing basis to support causes across the United States. Through volunteering, leadership, and charitable giving, FISH lives its mission to be the best and most respected window cleaning company in the world.
We are looking for courteous, self- motivated and friendly individuals that pay attention to detail. We clean glass at commercial and residential locations; including retail locations, office buildings, and malls from 1 to 3 stories. Some ladder work, travel between jobs, and minimal paperwork are required. You need reliable transportation, proof of insurance, and a valid driver's license to be considered for employment.
Thank you for your interest in Fish Window Cleaning ®. Fish Window Cleaning is a franchise. All Fish Window Cleaning locations are independently owned and operated. By clicking the apply button you understand that you are not applying to Fish Window Cleaning but rather an independent company that does business as Fish Window Cleaning.

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