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Email Only Customer Service Jobs in Decatur, GA (NOW HIRING)

Fish Window Cleaning

Window Cleaner

Chamblee, GA · On-site

$12 - $18/hr

We will always treat every customer as though they are our only customer. Typical Schedule: Mon-Fri ... Provide excellent customer service * Self-motivated and able to work alone Compensation * Paid ...

McDonald's

Customer Service

Marietta, GA · On-site

$16 - $21.25/hr

Only the franchisee is responsible for employment matters at the restaurant, including hiring ... So what does a member of our Crew Team get to do?? • Connect with customers to ensure they have a ...

McDonald's

Customer Service

Smyrna, GA · On-site

$16.75 - $22/hr

Only the franchisee is responsible for employment matters at the restaurant, including hiring ... So what does a member of our Crew Team get to do?? • Connect with customers to ensure they have a ...

McDonald's

Customer Service

Alpharetta, GA · On-site

$16.50 - $22/hr

Only the franchisee is responsible for employment matters at the restaurant, including hiring ... So what does a member of our Crew Team get to do?? • Connect with customers to ensure they have a ...

McDonald's

Customer Service

Lithia Springs, GA · On-site

$15.75 - $20.75/hr

Only the franchisee is responsible for employment matters at the restaurant, including hiring ... So what does a member of our Crew Team get to do?? • Connect with customers to ensure they have a ...

McDonald's

Customer Service

Acworth, GA · On-site

$15.25 - $20/hr

Only the franchisee is responsible for employment matters at the restaurant, including hiring ... So what does a member of our Crew Team get to do?? • Connect with customers to ensure they have a ...

McDonald's

Customer Service

Powder Springs, GA · On-site

$16 - $21.25/hr

Only the franchisee is responsible for employment matters at the restaurant, including hiring ... So what does a member of our Crew Team get to do?? • Connect with customers to ensure they have a ...

Openwork, LLC

Customer Service Rep

Norcross, GA · On-site

$15 - $20.50/hr

Respond to customer inquiries via phone, email, and in person in a timely manner * Process orders, quotes, and service requests accurately * Collaborate with sales team to ensure customer ...

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All JobsEmail Only Customer Service JobsEmail Only Customer Service Jobs in Decatur, GA

Email Only Customer Service information

See Decatur, GA salary details

$9

$18

$26

How much do email only customer service jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for email only customer service in Decatur, GA is $18.35, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $20.43 per hour, depending on experience, location, and employer.

What are some common challenges faced in an Email Only Customer Service role, and how can they be managed effectively?

A common challenge in an Email Only Customer Service role is managing a high volume of messages while ensuring each response is personalized and accurate. Without verbal cues, it can be harder to gauge customer emotions or clarify misunderstandings quickly, so clear written communication and attention to detail are essential. Setting up templates for frequent inquiries, utilizing ticketing systems for efficient workflow, and collaborating with team members for complex cases can help manage these challenges effectively. Regular training in written communication and product knowledge also supports consistent, high-quality service.

What is the difference between Email Only Customer Service vs Chat Customer Service?

AspectEmail Only Customer ServiceChat Customer Service
Communication MethodPrimarily via email, asynchronousReal-time messaging via chat
Work EnvironmentTypically desk-based, independentOften live chat platforms, multitasking
Required SkillsWritten communication, patienceQuick typing, multitasking
Common UsageCustomer support, technical assistanceImmediate support, sales inquiries

Both roles involve assisting customers, but Email Only Customer Service focuses on written, asynchronous communication, while Chat Customer Service provides real-time support. The choice depends on whether quick, live interactions or detailed, documented responses are preferred.

What are the key skills and qualifications needed to thrive as an Email Only Customer Service Representative, and why are they important?

To excel as an Email Only Customer Service Representative, you need strong written communication, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and email platforms like Outlook or Gmail is commonly required. Attention to detail, patience, and time management are valuable soft skills that help you deliver clear and efficient support. These skills ensure accurate, prompt, and professional assistance, leading to improved customer satisfaction and operational efficiency.

What are Email Only Customer Service representatives?

Email Only Customer Service representatives are professionals who handle customer inquiries, complaints, and support requests solely through email communication. Their responsibilities include responding to customer emails, resolving issues, providing product or service information, and ensuring customer satisfaction. This role requires strong written communication skills, attention to detail, and the ability to manage multiple conversations efficiently. Email-only support is often used by companies to provide clear, documented communication and to handle customer requests outside of live chat or phone support.
What are popular job titles related to Email Only Customer Service jobs in Decatur, GA? For Email Only Customer Service jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Email Only Customer Service jobs in Decatur, GA look for? The top searched job categories for Email Only Customer Service jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Email Only Customer Service jobs? Cities near Decatur, GA with the most Email Only Customer Service job openings:
Email Only Customer Service jobs near you
Representative, Customer Service

Representative, Customer Service

Genuine Parts Company

Atlanta, GA • On-site

$15.50 - $21/hr

Full-time

Posted 12 days ago

Genuine Parts Company rating

6.8

Company rating: 6.8 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

217th of 336 rated retail wholesalers

Job description

Customer Service Representative
Summary of Job Description:
The Customer Service Representative (CSR) will work effectively and efficiently providing consistent, high quality service in a high-volume shared service center environment. Working in a team environment, the Customer Service Representative is responsible for addressing employee and manager inquiries and requests that are received via phone, email, or other channels. The CSR will use a case management system to track, document and respond to inquiries using standardized best-practice processes. As the primary contact point for all customer inquiries to the ESC, it is imperative that they project a professional image through their telephone and writing skills and possess exceptional customer service skills.
Primary Duties/Responsibilities:
  • Act as a main point of contact for customer inquiries, requests and transactions
  • Assist field HR and employees with navigating through various company systems and related documents (i.e., policies, user guides, SPD's)
  • Work closely with GPC HR leadership to ensure that transactions are processed timely and accurately
  • Process updates to the employee's record ensuring accurate documentation for all transactions
  • Create a new case or update an existing case for every request received in the ESC's case management system
  • Work to resolve as many calls/cases as possible upon first call/contact
  • Perform daily review of open case queues to ensure inquiries/requests are being assigned, resolved, and closed properly and in a timely manner
  • Process administrative transactions outside of the case management
  • Ensure quality employee experiences by using a professional and service-focused approach when handling all inquiries
  • Ensure employee privacy, including confidentiality and protection of sensitive employee reports or information
  • Recommend process improvements
  • Recognize, document, and inform the supervisor regarding trends in internal and external inquiries
  • Establish and maintain effective working relationships with peers, management, customers, and field HR staff

  • Exercise sound judgment when prioritizing, organizing, and monitoring inquiries while assigning emails and distributing cases timely to team
  • Demonstrate an ability to learn and actively seek out knowledge in a self-guided, keyword driven and document heavy knowledgebase

Qualifications:
  • 2-3 years prior relevant experience in a call center or service center environment
  • Superior Customer Service skills
  • Excellent oral and written communication skills
  • Customer-focused professional
  • Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management, etc.)
  • Attentive listening skills that enable asking of probing questions to aid in problem- solving and issue escalation
  • Detail oriented and able to multi-task - Good organizational skills
  • Ability to operate well under pressure - Strong problem-solving skills
  • Proficient computer skills (Microsoft Word, Microsoft Excel) - PeopleSoft and/or ServiceNow experience a plus
  • Dependable, punctual and able to achieve an appropriate level of attendance
  • Team player with a positive attitude

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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