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Email Customer Support Jobs in California (NOW HIRING)

Wayvia

Customer Support Specialist

Irvine, CA · Remote

$21 - $23/hr

Manage inbound communication via telephone, email, support tickets, and customer portal. * Utilize knowledge of Wayvia products to resolve issues independently. * Guide customers on product benefits ...

Connexa Worx

Customer Support Assistan

Riverside, CA · On-site

$17.75 - $22.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

We are seeking a dedicated and enthusiastic Customer Support Assistant to join our dynamic team. In ... Respond to customer inquiries via phone, email, and chat in a timely manner. * Provide accurate ...

Ursus Inc

Customer Support Agent

San Mateo, CA · On-site

$29/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Serve as the first point of contact for riders, managing inbound and outbound communication across all support channels (SMS, email, and phone). * Provide timely and effective resolution to customer ...

Aspire Fiber

Customer Support Specialist

Moorpark, CA · On-site

$22 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Respond to customer inquiries via phone, email, chat, or ticketing system. * Troubleshoot internet ... a technical support environment. * Basic understanding of internet connectivity, networking ...

EGA Services Inc

Customer Support Specialist

Santa Maria, CA · On-site

$22 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Respond promptly and professionally to customer inquiries via phone, email, or chat platforms ... Support service / sales initiatives by identifying customer needs and promoting relevant products ...

Q-Cells

Customer Support Coordinator

San Francisco, CA · On-site

$22 - $28/hr

  • PTO

Customer Support Coordinator Location: San Francisco, CA, United States Location Type: On-site ... Manage customer tickets, emails and calls from customers in a prompt and professional manner.

Rogo

Customer Support Specialist

San Francisco, CA · On-site

$110K - $130K/yr

You will provide client support through chat and email to existing Rogo clients, working at the ... Handle customer queries in our day-to-day support queues (chat and email), ensuring timely ...

Q CELLS USA Corp.

Customer Support Coordinator

Irvine, CA · On-site

$20.25 - $25.50/hr

  • PTO

Customer Support Coordinator Location: Irvine, CA, United States Location Type: On-site Salary ... Manage customer tickets, emails and calls from customers in a prompt and professional manner.

XDS

Customer Support Agent

Los Angeles, CA · On-site

$20.25 - $27/hr

This role combines customer service with technical troubleshooting across email, phone, and live chat. You will work closely with our Warranty, Warehouse, Product, Engineering, and Support teams to ...

XDS

Customer Support Agent

Los Angeles, CA · On-site

$20.25 - $27/hr

This role combines customer service with technical troubleshooting across email, phone, and live chat. You will work closely with our Warranty, Warehouse, Product, Engineering, and Support teams to ...

Rogo

Customer Support Specialist

San Francisco, CA · On-site

$21.25 - $28.50/hr

You will provide client support through chat and email to existing Rogo clients, working at the ... Handle customer queries in our day-to-day support queues (chat and email), ensuring timely ...

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Showing results 21-40

All JobsEmail Customer Support JobsEmail Customer Support Jobs in California

Email Customer Support information

See California salary details

$10

$22

$56

How much do email customer support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for email customer support in California is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $26.11 per hour, depending on experience, location, and employer.

What is an email customer support representative?

Email customer support representatives are professionals who assist customers by responding to inquiries, resolving issues, and providing information through email communication. They handle a variety of customer concerns, such as product questions, order tracking, returns, and technical support. These representatives play a crucial role in ensuring customer satisfaction by offering timely and accurate responses, often following company guidelines and protocols. Their responsibilities may also include documenting customer interactions and escalating complex issues to higher-level support. Strong written communication skills and problem-solving abilities are essential for success in this role.

What are the key skills and qualifications needed to thrive as an email customer support representative?

To excel as an Email Customer Support representative, strong written communication, problem-solving abilities, and attention to detail are essential, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and standard office software is commonly required. Patience, empathy, and professionalism help build rapport and effectively resolve customer concerns. These skills ensure timely, accurate, and positive customer interactions, which are crucial for maintaining satisfaction and loyalty.

What are some common challenges faced by email customer support representatives, and how can they be managed effectively?

Email Customer Support representatives often face challenges such as handling a high volume of inquiries, addressing complex or sensitive customer issues without the benefit of tone or immediate feedback, and ensuring timely responses. To manage these effectively, it's important to use clear and empathetic communication, leverage templates for frequent questions while personalizing responses as needed, and prioritize organizational skills to track and resolve open cases promptly. Collaborating with teammates and other departments can also help resolve escalated or technical issues more efficiently.

What is the difference between Email Customer Support vs Live Chat Customer Support?

AspectEmail Customer SupportLive Chat Customer Support
Communication MethodAsynchronous written communication via emailReal-time written communication via live chat
Response TimeTypically slower, hours to daysImmediate or within minutes
Work EnvironmentMostly remote, independentRemote or on-site, often multitasking
Required SkillsStrong written communication, patienceFast typing, multitasking, quick problem-solving

Both roles involve assisting customers through written communication, but Email Customer Support focuses on detailed, asynchronous responses, while Live Chat Customer Support emphasizes quick, real-time interactions. The choice depends on whether you prefer thoughtful, documented replies or immediate customer engagement.

What are the most commonly searched types of Email Customer Support jobs in California?

The most popular types of Email Customer Support jobs in California are:

What are popular job titles related to Email Customer Support jobs in California?

For Email Customer Support jobs in California, the most frequently searched job titles are:

What job categories do people searching Email Customer Support jobs in California look for?

The top searched job categories for Email Customer Support jobs in California are:

Email Customer Support jobs near you
Infographic showing various Email Customer Support job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $47,565 per year, or $22.9 per hour.

Customer Support Specialist

Wayvia

Irvine, CA • Remote

$21 - $23/hr

Full-time

Re-posted 29 days ago

Job description

Company Overview:
At Wayvia, we help the world's top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you're charting a new path or leveling up your journey, Wayvia is where your career can go further. We'd love to meet you.
We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible.
At Wayvia, you'll find a team that's curious, collaborative, and always up for solving what's next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other.

Job Brief:
The Customer Support Specialist manages incoming customer support issues, ensuring timely resolution and exceptional service for Wayvia products and services. This role involves addressing technical queries, guiding customers on product functionality, and resolving issues independently or by escalating as needed.

Essential Function & Responsibilities:

  • Respond to customer support issues and resolve them per SLAs.
  • Communicate professionally with customers according to PriceSpider standards.
  • Work cross-functionally to resolve issues promptly.
  • Escalate issues when necessary.
  • Manage inbound communication via telephone, email, support tickets, and customer portal.
  • Utilize knowledge of Wayvia products to resolve issues independently.
  • Guide customers on product benefits and enhancements.
  • Assist with reports and metrics.
  • Recommend best practices to customers.
  • Identify and communicate root cause issues professionally.
  • Convey support team needs and issues cross-functionally.
  • Recommend patterns of issues for the product roadmap.
  • Contribute to high-priority issues.
  • Adhere to customer support best practices and policies.

Minimum Qualifications:

  • Associate's degree (Bachelor's preferred).
  • Experience in a customer-facing role.
  • 0-2 years of experience.
  • Basic knowledge of customer support software (e.g., Zendesk, Freshdesk).
  • Strong communication, organizational, and time management skills.
  • Proven troubleshooting ability.

Preferred Qualifications:

  • Experience working cross-functionally with technical teams.
  • Experience with Jira, SQL, and Microsoft Office.

Benefits:
Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions:

  • Flexible work-from-home arrangements
  • 401K Match
  • Flexible vacation
  • Medical/Dental/Vision
  • 16 weeks of paid parental leave (US)
  • Technical stipend
  • Professional development programs
  • Wellness programs

Location:
This is a remote position open to candidates based in the United States.

Compensation:
The salary for this role is $21-23/hour. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law.

Wayvia is an equal opportunity employer that is committed to inclusion and diversity.