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Email Customer Service Jobs in Delaware (NOW HIRING)

Sharecare

Lead Customer Service Rep

Dover, DE · On-site

Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.?? * Provide support for the customer service team ...

Zuzick Organization of Globe Life

$16 - $21.75/hr

... email, Zoom, online systems) daily -Follow a proven process with training and support provided ... Strong organizational skills with a proactive, customer-focused mindset.

Zuzick Organization of Globe Life

$15.50 - $21/hr

... email, Zoom, online systems) daily -Follow a proven process with training and support provided ... Strong organizational skills with a proactive, customer-focused mindset.

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Showing results 21-40

All JobsEmail Customer Service JobsEmail Customer Service Jobs in Delaware

Email Customer Service information

See Delaware salary details

$9

$18

$26

How much do email customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for email customer service in Delaware is $18.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What are the most commonly searched types of Email Customer Service jobs in Delaware?

The most popular types of Email Customer Service jobs in Delaware are:

What are popular job titles related to Email Customer Service jobs in Delaware?

For Email Customer Service jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Email Customer Service jobs in Delaware look for?

The top searched job categories for Email Customer Service jobs in Delaware are:

What cities in Delaware are hiring for Email Customer Service jobs?

Cities in Delaware with the most Email Customer Service job openings:

Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Delaware as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,131 per year, or $18.8 per hour.

Customer Service Representative - Warehouse

Hermann Logistics

New Castle, DE • On-site

$15.50 - $21/hr

Other

Re-posted 10 days ago

Job description

Customer Service Representative - Warehouse

The Customer Service Representative - Warehouse plays a critical role in ensuring seamless communication and coordination between the warehouse operations and customers. This position is responsible for managing inquiries, resolving issues related to shipments, inventory, and delivery schedules, thereby enhancing customer satisfaction and operational efficiency. The role requires close collaboration with warehouse staff, logistics teams, and external partners to provide accurate and timely information. By effectively addressing customer concerns and facilitating problem resolution, the representative helps maintain strong client relationships and supports the overall supply chain process. Ultimately, this position contributes to the smooth functioning of transportation and warehousing activities within the organization.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Proven experience in customer service, preferably within a warehouse, transportation, or logistics environment.
  • Basic computer skills including proficiency with Microsoft Office and inventory management systems.
  • Strong communication skills, both verbal and written.
  • Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

  • Associate degree or higher in Business, Supply Chain Management, or related field.
  • Experience with warehouse management software (WMS) or transportation management systems (TMS).
  • Familiarity with shipping regulations and documentation.
  • Bilingual abilities to support diverse customer base.
  • Demonstrated problem-solving skills and conflict resolution experience.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, or in-person regarding order status, shipment tracking, and inventory availability.
  • Coordinate with warehouse personnel to verify stock levels, prepare orders, and schedule shipments to meet customer requirements.
  • Document and resolve customer complaints or issues related to damaged goods, delayed deliveries, or incorrect orders, escalating when necessary.
  • Maintain accurate records of customer interactions, transactions, and feedback to support continuous improvement initiatives.
  • Collaborate with logistics and transportation teams to ensure timely delivery and provide customers with updates on any changes or delays.

Skills:

The required skills enable the representative to efficiently handle customer inquiries and coordinate with warehouse teams to ensure accurate order fulfillment. Strong communication skills are essential for clearly conveying information and resolving issues promptly, which helps maintain customer trust and satisfaction. Proficiency with computer systems and inventory software allows the representative to access real-time data, track shipments, and update records accurately. Preferred skills such as knowledge of warehouse management systems and bilingual communication enhance the ability to serve a broader customer base and streamline operations. Together, these skills support the daily responsibilities of managing customer relationships and facilitating smooth warehouse and transportation processes.

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