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Customer Service Insurance Jobs in Delaware (NOW HIRING)

Fiorelli Financial Group, LLC

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Insurance Customer Service Representative

Wilmington, DE · On-site

$20 - $23/hr

This position is located in West Chester, PA US We are seeking a customer-focused and detail-oriented Insurance Customer Service Representative to support clients with their personal lines insurance ...

Leavitt Group

Customer Service Rep

Bethany Beach, DE

$15.75 - $21.50/hr

As a Customer Services Rep /Account Manager within the Personal Lines Department your duties are ... This position will assist in servicing insurance policies (providing quotes, issuing certificates ...

Johnson Service Group

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Customer Service Representative

Wilmington, DE · On-site

$24/hr

JSG is recruiting a Customer Service Specialist for a client in Wilmington DE. In this role, you ... We offer medical, dental, vision, life insurance options, paid time off, 401(k), weekly pay, and ...

Caliber

Customer Service Consultant

Newark, DE

$18 - $20/hr

Customer Service Consultant Caliber Collision has an immediate job opening for a Customer Service ... Must have a valid driver's license and be eligible for coverage under our company insurance policy ...

Caliber Collision

Customer Service Consultant

Newark, DE · On-site

$18 - $20/hr

Service Center Red Mill JOB SUMMARY Caliber Collision has an immediate job opening for a Customer ... Must have a valid driver's license and be eligible for coverage under our company insurance policy ...

U-Haul

Customer Service Representative

Wilmington, DE

$15.50 - $21/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

Caliber Collision

Customer Service Consultant

Newark, DE · On-site

$18 - $20/hr

Service Center Red Mill JOB SUMMARY Caliber Collision has an immediate job opening for a Customer ... Must have a valid driver's license and be eligible for coverage under our company insurance policy ...

U-Haul

Customer Service Representative

Wilmington, DE · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Wilmington, DE

$15.50 - $21/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

David's Bridal, LLC.

Part Time Customer Service

Newark, DE · On-site

$15.75 - $21.25/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury * 401K Program

IICRC

Customer Service Representative

Wilmington, DE

$20 - $26/hr

Customer Service Representative Seeking a full-time CSR for a fast paced office 8 am-5pm. As the ... Time and insurance Service Level Agreement tasks deadlines are met. The coordinator will be ...

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All JobsCustomer Service Insurance JobsCustomer Service Insurance Jobs in Delaware

Customer Service Insurance information

See Delaware salary details

$9

$18

$26

How much do customer service insurance jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for customer service insurance in Delaware is $18.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Customer Service Insurance representatives?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are the most commonly searched types of Customer Service Insurance jobs in Delaware? The most popular types of Customer Service Insurance jobs in Delaware are:
What are popular job titles related to Customer Service Insurance jobs in Delaware? For Customer Service Insurance jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Delaware look for? The top searched job categories for Customer Service Insurance jobs in Delaware are:
What cities in Delaware are hiring for Customer Service Insurance jobs? Cities in Delaware with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Insurance Customer Service Representative

Insurance Customer Service Representative

Fiorelli Financial Group, LLC

Wilmington, DE • On-site

$20 - $23/hr

Full-time

Retirement, PTO

Posted 16 days ago

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Job description

This position is located in West Chester, PA US

We are seeking a customer-focused and detail-oriented Insurance Customer Service Representative to support clients with their personal lines insurance needs, including auto and homeowners policies. This role serves as a trusted resource for policyholders, providing exceptional service and guidance through phone, email, and in-person interactions.

The ideal candidate will have strong communication skills, a commitment to customer satisfaction, and the ability to manage policy servicing activities accurately and efficiently. An active Property & Casualty Insurance License is highly preferred; however, candidates with relevant insurance experience who are willing to obtain licensure are encouraged to apply.

Essential Responsibilities

  • Provide comprehensive service and support for personal lines insurance policies, including auto and homeowners coverage.
  • Assist clients with policy questions, coverage options, billing inquiries, and general account servicing needs.
  • Process policy changes, endorsements, renewals, cancellations, and reinstatements accurately and in a timely manner.
  • Guide clients through insurance options and help them understand available coverages and policy features.
  • Support customers throughout the claims process by answering questions and coordinating with carriers as needed.
  • Maintain clear, professional, and responsive communication through phone, email, and in-person interactions.
  • Resolve client concerns efficiently while delivering a high level of customer service and satisfaction.
  • Maintain accurate customer records, policy documentation, and account notes within agency management systems.
  • Collaborate with insurance carriers and internal team members to ensure prompt issue resolution.
  • Monitor policy activity and follow up on outstanding service requests.
  • Ensure compliance with all agency procedures, carrier guidelines, and state insurance regulations.
  • Build and maintain positive, long-term relationships with clients through exceptional service and professionalism.

Qualifications

Required

  • High school diploma or equivalent.
  • Strong customer service, communication, and problem-solving skills.
  • Excellent organizational skills and attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with computer systems, email, and Microsoft Office applications.
  • Ability to communicate professionally with clients, carriers, and team members.

Preferred

  • Active Property & Casualty (P&C) Insurance License.
  • Minimum of 3 years of insurance customer service experience.
  • Experience servicing personal lines insurance policies, including auto and homeowners coverage.
  • Familiarity with policy endorsements, renewals, claims support, and agency management systems.
  • Knowledge of insurance industry regulations and best practices.