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Hermann Logistics

46 Hermann Logistics Jobs Hiring Near You

Hermann Forwarding

Sales Vice President

Grapevine, TX · On-site

Bachelor's degree in business administration, Marketing, Logistics, or a related field. * Minimum ... Conduct Be a positive representative of Hermann Services as a culture contributor and employee ...

Hermann Forwarding

Sales Vice President

Houston, TX · On-site

Bachelor's degree in business administration, Marketing, Logistics, or a related field. * Minimum ... Conduct Be a positive representative of Hermann Services as a culture contributor and employee ...

Hermann Forwarding

Warehouse Manager

Bordentown, NJ · On-site

Hermann purchased his first truck, the Hermann name has since stood for integrity, value, service and logistics expertise. About the Role: Northeast - New Castle, DE Warehouse Manager The Warehouse ...

Hermann Logistics

Forklift Operator

New Castle, DE · On-site

$16.50 - $19.25/hr

Forklift Operator We are seeking skilled Forklift Operators to join our team in the Transportation and Warehousing industry in Monmouth Junction NJ. As a Forklift Operator, you will be responsible ...

Hermann Logistics

Forklift Operator

Kendall Park, NJ · On-site

$17 - $20/hr

Forklift Operator We are seeking skilled Forklift Operators to join our team in the Transportation and Warehousing industry in Monmouth Junction NJ. As a Forklift Operator, you will be responsible ...

Memorial Hermann

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while ... Monitors RFID database for inventory and logistic purposes as well as battery replacement on tags ...

Hermann Forwarding

Logistics Coordinator

Houston, TX · On-site

$18.50 - $24.75/hr

As a Logistics Coordinator, you will be responsible for overseeing the transportation and delivery of goods, ensuring that they arrive at their destination on time and within budget. You will work ...

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All JobsHermann Logistics Jobs

Customer Service Representative - Warehouse

Hermann Logistics

New Castle, DE • On-site

$15.50 - $21/hr

Other

Re-posted 23 days ago

Job description

Customer Service Representative - Warehouse

The Customer Service Representative - Warehouse plays a critical role in ensuring seamless communication and coordination between the warehouse operations and customers. This position is responsible for managing inquiries, resolving issues related to shipments, inventory, and delivery schedules, thereby enhancing customer satisfaction and operational efficiency. The role requires close collaboration with warehouse staff, logistics teams, and external partners to provide accurate and timely information. By effectively addressing customer concerns and facilitating problem resolution, the representative helps maintain strong client relationships and supports the overall supply chain process. Ultimately, this position contributes to the smooth functioning of transportation and warehousing activities within the organization.

Minimum Qualifications:

  • High school diploma or equivalent.
  • Proven experience in customer service, preferably within a warehouse, transportation, or logistics environment.
  • Basic computer skills including proficiency with Microsoft Office and inventory management systems.
  • Strong communication skills, both verbal and written.
  • Ability to multitask and manage time effectively in a fast-paced environment.

Preferred Qualifications:

  • Associate degree or higher in Business, Supply Chain Management, or related field.
  • Experience with warehouse management software (WMS) or transportation management systems (TMS).
  • Familiarity with shipping regulations and documentation.
  • Bilingual abilities to support diverse customer base.
  • Demonstrated problem-solving skills and conflict resolution experience.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, or in-person regarding order status, shipment tracking, and inventory availability.
  • Coordinate with warehouse personnel to verify stock levels, prepare orders, and schedule shipments to meet customer requirements.
  • Document and resolve customer complaints or issues related to damaged goods, delayed deliveries, or incorrect orders, escalating when necessary.
  • Maintain accurate records of customer interactions, transactions, and feedback to support continuous improvement initiatives.
  • Collaborate with logistics and transportation teams to ensure timely delivery and provide customers with updates on any changes or delays.

Skills:

The required skills enable the representative to efficiently handle customer inquiries and coordinate with warehouse teams to ensure accurate order fulfillment. Strong communication skills are essential for clearly conveying information and resolving issues promptly, which helps maintain customer trust and satisfaction. Proficiency with computer systems and inventory software allows the representative to access real-time data, track shipments, and update records accurately. Preferred skills such as knowledge of warehouse management systems and bilingual communication enhance the ability to serve a broader customer base and streamline operations. Together, these skills support the daily responsibilities of managing customer relationships and facilitating smooth warehouse and transportation processes.

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