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Email Chat Support Jobs in Oklahoma (NOW HIRING)

KA Recruiting Inc.

Medical Technologist

Jenks, OK

Provides guidance and support to medical laboratory science students during educational activities ... email (caroline@ka-recruiting.com) or phone (617-746-2746). You can also schedule a time to chat ...

TEAM Companies

Customer Excellence Representative I

Tulsa, OK · On-site

$14.50 - $19.75/hr

Provide front-line customer support via phone, email, and chat for all TEAM Companies brands, delivering accurate information and timely issue resolution. * Troubleshoot system issues by guiding ...

PPLSI

Customer Care Group & National Consultant

Ada, OK · On-site

$16.50 - $20.50/hr

... chat and/or email. They are the front line of support and help ensure our largest Group and National customers are satisfied with products, services and features. Responsibilities: Scope of the Role ...

PPLSI

Customer Care Group & National Consultant

Ada, OK

$16.50 - $20.50/hr

... chat and/or email. They are the front line of support and help ensure our largest Group and National customers are satisfied with products, services and features. Responsibilities: Scope of the Role ...

PPLSI

Customer Care Consultant

Ada, OK · On-site

$16.50 - $20.50/hr

... support of resolutions in servicing our customers. Performance Outcomes Service Expectations ... Answering the phone, email and/or chat in a timely, welcoming, and professional manner First Call ...

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$13

$24

$41

How much do email chat support jobs pay per hour?

As of May 28, 2026, the average hourly pay for email chat support in Oklahoma is $24.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $26.20 per hour, depending on experience, location, and employer.

What is an Email Chat Support job?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What are the key skills and qualifications needed to thrive in the Email Chat Support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What does a typical workday look like for someone in an Email Chat Support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.
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What cities in Oklahoma are hiring for Email Chat Support jobs? Cities in Oklahoma with the most Email Chat Support job openings:
Email Chat Support jobs near you

Epic Helpdesk Technician-Community Connect - I.T. - Tulsa

Muscogee Creek Nation

Tulsa, OK

$16.50 - $22.25/hr

Full-time

Posted yesterday

Job description

MINIMUM QUALIFICATIONS

Education - associate's degree in computer or related filed is preferred.

Experience – Two (2) years of relevant work experience is required. Experience in a Healthcare environment is preferred, not required. A combination of education and relevant work experience may be considered in lieu of the education qualifications stated above.

Licenses & Certification – Incumbent must be insurable and valid Oklahoma Driver’s License is required.

Knowledge & Skills –

  1. Ability to diagnose and resolve basic computer technical issues

  2. Excellent oral communication skills

  3. Detail oriented in order to keep detailed notes on tickets

  4. Highly organized to keep Help desk tickets order

  5. Ability to work independently under minimum supervision.

  6. Ability to maintain a confident and professional demeanor.

JOB SUMMARY

The Helpdesk Technician will provide Tier 1 support to our customers via phone, email and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. You will escalate issues that extend beyond Tier I span of control.

WORK ENVIRONMENT

Work is performed primarily in an office environment operating computers and other office equipment. Driving GSA vehicle to other facilities to perform duties is required.

PHYSICAL DEMANDS

Work requires the demands of normal office work and the demands required to install, configure or perform maintenance on equipment and hardware. Incumbent must be able to lift objects of at least 50 pounds. Driving to other MCNDH facilities is required in the performance of duties.

ESSENTIAL FUNCTIONS

Satisfactory job performance will be determined by successful execution of the following:

  1. Manage Help Desk tickets in a timely manner.

  2. Respond to customer issues via phone, email and computer chat.

  3. Responding in a timely manner to service issues and requests.

  4. Provide customer assistance.

  5. Document customer interactions.

  6. Escalate issues to the next Tier with next level of difficulty.

  7. Follow-up with customers to ensure issues are resolved.

  8. Regular attendance is required.

  9. Performs other duties as assigned.

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