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Email Chat Support Jobs in Missouri (NOW HIRING)

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Email Chat Support information

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How much do email chat support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for email chat support in Missouri is $24.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $26.59 per hour, depending on experience, location, and employer.

What is an email chat support?

An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.

What does a typical workday look like for someone in an email chat support role?

A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.

What are the key skills and qualifications needed to thrive in the email chat support position, and why are they important?

To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.

What are the most commonly searched types of Email Chat Support jobs in Missouri?

The most popular types of Email Chat Support jobs in Missouri are:

What job categories do people searching Email Chat Support jobs in Missouri look for?

The top searched job categories for Email Chat Support jobs in Missouri are:

What cities in Missouri are hiring for Email Chat Support jobs?

Cities in Missouri with the most Email Chat Support job openings:

Email Chat Support jobs near you
Infographic showing various Email Chat Support job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,820 per year, or $24.4 per hour.

Customer Service Lead

SUNNY DISTRIBUTOR INC.

California, MO • On-site

$60 - $90/hr

Other

Posted 2 days ago

New

Job description

Customer Service Lead

We are seeking a Customer Service Lead to support and guide our Customer Service team in delivering an exceptional customer experience. This role will serve as a key point of contact between customer service representatives, leadership, and cross-functional teams to ensure daily operations run efficiently and customer concerns are resolved quickly and effectively.


Responsibilities

  • Provide daily guidance, coaching, and support to Customer Service Representatives to ensure productivity, quality, and customer satisfaction goals are met.

  • Monitor team performance, identify opportunities for improvement, and provide constructive feedback and coaching.

  • Assist with onboarding and training new team members on customer service procedures, systems, and company policies.

  • Serve as a resource for escalated customer concerns and assist team members with complex cases.

  • Promote a positive, collaborative, and customer-focused team environment.

  • Handle escalated customer inquiries and complaints with professionalism, empathy, and effective problem-solving.

  • Ensure customers receive timely, accurate, and consistent support across all communication channels (phone, email, chat, and other platforms).

  • Identify recurring customer issues and collaborate with internal teams to improve customer satisfaction.

  • Monitor customer feedback and recommend solutions to improve the overall customer experience.

  • Assist with maintaining and improving customer service workflows, SOPs, and knowledge resources.

  • Review customer service metrics, including response times, resolution rates, customer satisfaction scores, and ticket volume trends.

  • Partner with Customer Service leadership to implement process improvements and improve team efficiency.

  • Support Zendesk/help center updates, including macros, templates, and customer-facing resources.

  • Identify opportunities to improve automation, documentation, and customer support tools.

  • Work closely with Operations, Product, E-Commerce, and other departments to resolve customer issues and improve processes.

  • Communicate customer insights and trends to relevant teams to support product and service improvements.

  • Assist with special projects related to customer experience initiatives.


Qualifications

  • 3+ years of customer service experience, with experience in a lead, senior representative, or supervisory capacity preferred.

  • Strong understanding of customer service operations, ticket management systems, and support workflows.

  • Experience with Zendesk or similar customer support platforms preferred.

  • Excellent communication, leadership, and interpersonal skills.

  • Strong problem-solving skills with the ability to handle difficult customer situations professionally.

  • Ability to analyze customer service data and identify trends or improvement opportunities.

  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

  • Experience training, coaching, or mentoring team members preferred.

  • Proficiency with Microsoft Office Suite and customer service tools.

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