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Email Chat Agent Jobs in Florida (NOW HIRING)

Ashley Global Retail, LLC

Customer Care Agent

Brandon, FL · On-site

$13.50 - $18/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Experience with chat, phone and email support; including proficient in computer systems and ...

Ashley Global Retail, LLC

Customer Care Agent

Brandon, FL · On-site

$13.50 - $18.25/hr

Purpose at Ashley Our Local Customer Care Agent is the operational backbone of our delivery ... Experience with chat, phone and email support; including proficient in computer systems and ...

DSV Global Transportation

Customer Service Agent

Miami, FL · On-site

$18.75 - $25.25/hr

Please note that DSV will never request a chat interview or solicit funds from applicants or ... Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any ...

DSV A/S

Customer Service Agent

Miami, FL · On-site

$18.75 - $25.25/hr

Please note that DSV will never request a chat interview or solicit funds from applicants or ... Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any ...

DSV Air & Sea

Customer Service Agent

Miami, FL · On-site

$14.75 - $19.75/hr

Please note that DSV will never request a chat interview or solicit funds from applicants or ... Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any ...

Guestservices

Reservationist - Remote

Naples, FL

$15 - $18.75/hr

The Reservations Agent must have the ability to perform all reservations call center functions including taking reservations, making outbound calls, email, SMS and website chat communication with ...

Guest Services, Inc.

Reservationist - Remote

Naples, FL · On-site +1

$15 - $18.75/hr

The Reservations Agent must have the ability to perform all reservations call center functions including taking reservations, making outbound calls, email, SMS and website chat communication with ...

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Email Chat Agent information

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How much do email chat agent jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for email chat agent in Florida is $12.81, according to ZipRecruiter salary data. Most workers in this role earn between $10.77 and $14.38 per hour, depending on experience, location, and employer.

What is an email chat agent?

An Email Chat Agent is responsible for assisting customers via email and live chat, addressing their inquiries, resolving issues, and providing information about products or services. They ensure prompt and professional communication while maintaining customer satisfaction. Strong written communication skills, attention to detail, and problem-solving abilities are essential for this role. Email Chat Agents often work in customer support, technical assistance, or sales-related roles, depending on the company’s needs.

What does an email chat agent do?

A typical day for an Email Chat Agent involves responding to customer inquiries through email and live chat channels, addressing issues related to products, services, or account management. You might handle multiple conversations simultaneously, collaborate with team members to resolve complex cases, and escalate tickets as needed. The work environment is often fast-paced and may be remote or in an office setting, depending on the company. Regular responsibilities include maintaining high-quality written responses, updating customer records, and meeting performance metrics such as response time and customer satisfaction scores.

What are the key skills and qualifications needed to thrive as an email chat agent?

To thrive as an Email Chat Agent, you need strong written communication skills, attention to detail, basic computer literacy, and typically a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce is often required, and some employers may prefer experience with ticketing systems or customer relationship management (CRM) tools. Excellent problem-solving abilities, patience, and the ability to multitask efficiently are vital soft skills in this role. These capabilities ensure timely, accurate, and positive customer interactions, leading to higher customer satisfaction and effective issue resolution.

What are the most commonly searched types of Email Chat Agent jobs in Florida?

The most popular types of Email Chat Agent jobs in Florida are:

What are popular job titles related to Email Chat Agent jobs in Florida?

For Email Chat Agent jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Email Chat Agent jobs in Florida look for?

The top searched job categories for Email Chat Agent jobs in Florida are:

Email Chat Agent jobs near you
Infographic showing various Email Chat Agent job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $26,651 per year, or $12.8 per hour.

Healthcare Customer Service Representative

Teleperformance USA

Tampa, FL • Remote

$16 - $19.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Category : Customer Service/Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

 With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY

Your Responsibilities

Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. 

  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

  • Ability to work remotely in a virtual team environment
  • 6 months Customer service experience preferred
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer system
  • Proven oral & written communication skills
  • Logical problem-solving skills
  • Ability to navigate Windows operating systems
  • Organization and work prioritization skills

Work from Home Requirements:

  • Internet Connection Requirements:
    • Minimum subscribed download rate equal or exceeds 12.0 Mbps
    • Minimum subscribed upload rate equal or exceeds 3.0 Mbps
    • ISP must have no packet loss and ping under 50ms
    • Proof of internet speed required
  • Clean and quiet workspace

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer

Apply