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Elevator Dispatcher Jobs (NOW HIRING)

Access Elevator

Service Coordinator

Rochester, NY · On-site

$19.50 - $24.75/hr

Previous experience as a Service Coordinator, Dispatcher, or in a similar role. * Excellent ... Company Description Access Elevator has been empowering mobility and independence since 2005, when ...

Access Elevator

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Service Coordinator

Rochester, NY · On-site

$18 - $22/hr

Previous experience as a Service Coordinator, Dispatcher, or in a similar role. * Excellent ... Company Description Access Elevator has been empowering mobility and independence since 2005, when ...

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How much do elevator dispatcher jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for elevator dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is an elevator dispatcher?

An Elevator Dispatcher is responsible for coordinating the movement of elevators in a building or facility to ensure efficient transportation of passengers and goods. They monitor elevator usage, respond to service requests, and communicate with maintenance teams to address malfunctions. This role is common in large buildings, hotels, hospitals, and high-traffic areas where elevator scheduling is necessary to prevent congestion. Elevator Dispatchers may use computerized systems or manual controls to direct elevator operations efficiently.

What are the key skills and qualifications needed to thrive as an elevator dispatcher, and why are they important?

To thrive as an Elevator Dispatcher, you need strong organizational skills, attention to detail, and the ability to quickly assess and prioritize calls, often supported by a high school diploma or equivalent. Familiarity with elevator dispatching software, building communication systems, and two-way radios is typically required. Excellent communication, problem-solving, and multitasking abilities help you manage high call volumes and coordinate effectively with technicians and building staff. These skills ensure efficient elevator operation, quick response to service requests, and safe, well-managed building environments.

What are the typical daily responsibilities of an elevator dispatcher?

As an Elevator Dispatcher, your daily responsibilities include monitoring elevator systems, prioritizing and dispatching calls for maintenance or assistance, and keeping detailed records of incidents and service requests. You will frequently communicate with elevator technicians, building management, and tenants to ensure any reported issues or emergencies are resolved quickly and efficiently. The role may also involve routine checks on elevator status, updating logs, and coordinating with security teams. This helps maintain a safe, smooth-running environment in residential, commercial, or public buildings.

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What cities are hiring for Elevator Dispatcher jobs? Cities with the most Elevator Dispatcher job openings:
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Elevator Dispatcher jobs near you
Infographic showing various Elevator Dispatcher job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% In-person job distribution, with an average salary of $45,823 per year, or $22 per hour.

Service Coordinator

Access Elevator

Rochester, NY • On-site

$19.50 - $24.75/hr

Other

Posted 9 days ago

Job description

Job Description

Job Description

** Overview**

We're looking for a highly organized, proactive Service Coordinator to join our team. This role is the hub of our service department, coordinating communication between customers, technicians, and the office to keep our daily operations running smoothly.

The ideal candidate thrives in a fast-paced environment, enjoys solving scheduling challenges, and can confidently manage multiple priorities. Success in this role comes from thinking ahead - planning efficient technician routes, prioritizing service calls, and adapting quickly as schedules change throughout the day.

** Key Responsibilities**

  • Schedule and coordinate service appointments based on customer needs, technician availability and experience, job urgency, and geographic efficiency.
  • Review open work orders to proactively plan technician routes and maximize productivity.
  • Adjust schedules throughout the day to accommodate emergencies, delays, and changing priorities.
  • Create, update, and close work orders while maintaining accurate documentation.
  • Communicate regularly with technicians regarding schedules, parts, and job updates.
  • Serve as the primary point of contact for customers, providing updates and resolving concerns professionally.
  • Coordinate the ordering and tracking of parts and supplies.
  • Maintain accurate customer records and support the overall efficiency of the service department.

** Required Skills & Qualifications**

  • Previous experience as a Service Coordinator, Dispatcher, or in a similar role.
  • Excellent organizational, time-management, and prioritization skills.
  • Ability to manage multiple tasks and remain calm in a fast-paced environment.
  • Strong problem-solving and decision-making abilities.
  • Excellent verbal and written communication skills.
  • Experience with CRM software, Microsoft Teams, and standard office applications.
  • Strong attention to detail and commitment to customer service.

** Preferred Experience**

  • 2+ years of customer service, dispatch, logistics, or service coordination experience.
  • Experience with technician scheduling and route planning.
  • Experience using QuickBooks and/or Square.
  • Geographic knowledge of the local service area is an asset but not required. The ability to learn the service territory and develop efficient technician routes is essential.

** What Makes Someone Successful**

The right person enjoys bringing order to a busy day, solving scheduling puzzles, and keeping customers and technicians informed. They can shift priorities when needed, think ahead, and understand that efficient planning and communication play a key role in delivering exceptional customer service.

If you're looking for a rewarding role where your organization, communication, and planning skills make a real impact every day, we'd love to hear from you.

Company Description

Access Elevator has been empowering mobility and independence since 2005, when it was founded to meet the growing demand for accessible home and commercial modifications. What began as a response to customer needs has grown into a trusted provider of lift and elevator solutions across the region.

Today, we’re proud to be part of the globally respected Cibes Lift Group. Our team - led by President and Managing Director Sean Fenton - includes dedicated technicians, sales experts, and support staff united by a shared purpose: making spaces safer and more accessible for everyone.

Joining Access Elevator means becoming part of a company with deep community roots, strong values, and a future-focused vision. We offer a collaborative work environment, meaningful projects, and the chance to positively impact lives every day.

Company Description

Access Elevator has been empowering mobility and independence since 2005, when it was founded to meet the growing demand for accessible home and commercial modifications. What began as a response to customer needs has grown into a trusted provider of lift and elevator solutions across the region.\r\n\r\nToday, we’re proud to be part of the globally respected Cibes Lift Group. Our team - led by President and Managing Director Sean Fenton - includes dedicated technicians, sales experts, and support staff united by a shared purpose: making spaces safer and more accessible for everyone.\r\n\r\nJoining Access Elevator means becoming part of a company with deep community roots, strong values, and a future-focused vision. We offer a collaborative work environment, meaningful projects, and the chance to positively impact lives every day.

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