Location: Local Office
Recovery Monitoring Solutions is a leading provider of treatment and offender monitoring services, with corporate offices in Dallas, TX.
POSITION SUMMARY
The Electronic Monitoring (EM) Lead is responsible for providing leadership, oversight, and operational support to the Regional Manager. This position ensures the consistent delivery of high-quality monitoring services, coordinates staff training and development, oversee inventory and equipment logistics, and serves as a liaison with supervision officers, courts, and other key stakeholders. The EM Lead operates under the supervision of the Regional Manager and exercises independent judgment in decision-making within established company policies and procedures.
ESSENTIAL FUNCTIONS:
Provide responsive and professional customer service to participants, supervision officers, court officials, and other stakeholders.
Oversee and maintain adequate inventory levels across all assigned offices, ensuring timely procurement, distribution, and equipment returns.
Perform daily duties and responsibilities of an EM Technician, including installations, deactivations, equipment maintenance, and documentation.
BASIC QUALIFICATIONS:
EEOC DISCLAIMER:
Recovery Monitoring Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, U.S. military service or veteran status. In addition to federal law requirements, RMS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.