Customer Service Representative โ Electrical Supply
Mt. Vernon, IL
Are you someone who enjoys helping customers and finding solutions to their challenges? Do you like a role where you can interact with customers, support sales efforts, and help keep branch operations running smoothly?
If so, we want you on our team.
At Kirby Risk Electrical Supply, our Customer Service Representatives work directly with customers, vendors, and teammates to ensure orders are accurate, products are available when needed, and customers receive the support they expect.
What You Will Do as a Customer Service Representative
In this role, you'll support customers and branch operations through a variety of responsibilities.
You'll:
- Provide responsive customer service by phone, email, at the counter, and through order processing
- Partner with outside sales representatives to support customer accounts and identify solutions
- Coordinate with vendors to help ensure products are delivered accurately and on schedule
- Assist with product promotions, training opportunities, and other branch initiatives
- Support daily branch operations, including:
- Counter and Inside Sales
- Warehousing and Inventory Management
- Vendor and Customer Communications
- Order Entry and Product Support
What Makes You a Great Fit
โข College coursework and/or 2+ years of relevant work experience
โข Strong written, verbal, and interpersonal communication skills
โข Detail-oriented with solid organizational and time-management skills
โข Ability to learn new products, systems, and processes
โข Experience in business-to-business sales or electrical distribution preferred
What to Expect in This Role
โข Ability to lift up to 50 lbs.
โข Valid driver's license required
โข Ability to work with multi-line phone systems and warehouse operations
โข Experience with inventory management and loading/unloading shipments
โข Forklift experience a plus
โข Schedule: Monday-Friday, 7:00 a.m.-4:00 p.m., with overtime as needed
Why Kirby Risk?
Founded in 1926, Kirby Risk is a leader in electrical supply, manufacturing, and mechanical solutions. We believe in treating people with respect, supporting one another, and providing opportunities for employees to learn and grow throughout their careers.
Many of our team members have built long-term careers with Kirby Risk by taking on new challenges, developing new skills, and growing within the organization.
Benefits That Work for You
We offer a comprehensive benefits package, including:
โข Medical, RX, Dental, and Vision insurance
โข Life insurance and Employee Assistance Programs
โข Tuition reimbursement and on-the-job training
โข 401(k) with company match and Profit Sharing
โข Paid Time Off (PTO)
Ready to switch things up? Join Kirby Risk.