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JOB DESCRIPTION

Student Services Coordinator

EF Miami Beach

Full Time

Are you seeking an opportunity to gain valuable experience in international business while delivering exceptional customer service to students from around the globe? EF Education First invites you to join us as a Student Services Coordinator and contribute to our mission of opening the world through education.

Careers at EF | Open the world with us

EF’s mission is opening the world through education.

A career with EF combines the support and opportunity of a large international organization, with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the US, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about-we welcome you and encourage you to open the world through education.

Your Role

EF Miami Beach International Language Campus is seeking an empathetic, energetic, and highly organized individual to join our team as the Student Services Coordinator. In this pivotal role, you will serve as the primary point of contact for both students and staff, ensuring a warm and welcoming environment while fostering a vibrant and engaging atmosphere for all.

As a key link between all departments, the Student Services Coordinator plays a central role in campus operations, ensuring every day presents new and exciting challenges. Responsibilities include assisting with student arrivals, providing interdepartmental support, upholding great customer service, and community engagement. This dynamic position offers an excellent opportunity to make a meaningful impact on the student experience.

This role is full time, Monday-Friday, 8:00am-5:00 pm.

Responsibilities

• To provide outstanding customer service and welcome students, parents, staff, and visitors as they arrive at the school
• Answer and direct phone calls, take messages, and ensure timely follow-up
• Assist walk-in visitors with school information and sales pitch
• To maintain excellent relationships with sales colleagues, giving prompt, consistent service
• To support students in their daily life and enable them to achieve the best experience and highest learning possible
• Participates in student intakes, including preparing welcome bags and producing student identification badges
• Deals with general daily student enquiries at front desk
• Support other departments projects or teams as needed
• Assist with student satisfaction follow ups as and when required
• Checks and accepts delivery of school supplies, student and staff letters and packages
• Issues new staff with name badges and helps maintains school noticeboards
• Ensures reception area is kept clean, tidy & presentable always

Requirements

• Highly motivated, energetic, positive
• Excellent customer service skills
• Excellent communication & people skills
• Confident with IT
• Comfortable around teens and young adults
• Enjoys working in a busy & varied service environment
• Highly organized with attention to detail
• Ability to handle difficult situations with ease & remain calm & positive under pressure
• Flexible attitude to work and creative problem solver
• All offers are subject to a clear enhanced DBS check and two references
• Legally able to work in the US
• 2nd language HUGE plus but not required

Why you will love working with EF

• Continuous professional development
• Exposure to international business
• Work in a truly international environment
• Regular social events
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Global career opportunities
• Pre summer training
• Access to EF Hello language learning

EF Education First - Our History and Values

Career Progression at EF

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique

ABOUT US

Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.

ABOUT THE TEAM

At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.

We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.