Education Operations Manager Jobs in Rochester, NY

Operation Supervisor Management:

• Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports

• Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit

• Supervise and review the preparation of forecast numbers for each of his/her departments

• Review performance and causes of significant variances, along with corrective action plans

• Conduct performance and wage reviews for department supervision

Business Management:

• Ensure timely production reports and accurate record information to operating activities for such purposes as control, planning, accounting and required customer reports

• Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets

• Ensure monthly operation reports listing any unusual events - major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnel

Customer Communication:

• Handle or defer all customer complaints to the appropriate authorities

• Professionally represent the company to clients and their customers

• Provide general information about the meter services to customers, when applicable

Other duties as assigned.

About You

Must haves:

• Education: High School Diploma or GED

• Experience: 3 years of experience in an operations managementor supervisory role.

• 3 years of experience in the field of damage prevention directly managing teams of line locate technicians.

Nice to haves:

• Education: Bachelor's Degree in Operations Management or Business Administration

• Experience: 5 years of experience in operations management or supervisory role. At least 1 year of experience in budget development and oversight is a plus

• 5 years of experience in the field of damage prevention directly managing teams of line locate technicians.

Your Skills:

• Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service

• Highly trained in conflict management and business negotiation processes

• Knowledge of operations, safety process, programs, and procedures

• Excellent communication skills, comfortable interacting with management and customers

• Strong analytical and financial analysis skills

• Ability to teach, coach and train operation supervisors to drive change and execute process improvements across offices

• Knowledge of general business software and aptitude for learning new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

• Ability to multi-task, and work independently and as a team

• Proven abilities of strong leadership skills

• Excellent attention to detail for problem solving and finding

Drug/Alcohol Testing:

• Drug/alcohol testing is required

• Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric, and meters

• Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters

Benefits

Health and Safety:

• Group health plans including medical/prescription, dental, vision and a variety of other coverage options

• Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability

• Flexible Spending Accounts or an option for a Health Saving Account with company match

• Company paid Employee Assistance Program (EAP) for all employees and eligible family members

Retirement:

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost

• Roth or Traditional 401(k) Retirement plan with company match

PTO Plans (after 90 completed days of service for full-time employees):

• Paid Vacation

• Paid Holidays

• Paid Wedding Day

• Veterans Day paid time off for our veterans

• Paid Sick Time (New York based positions ONLY)

Perks/Allowances:

• Company vehicle (for all driver-based positions)

• Gas card for company vehicle (if applicable)

• Company provided cell phone or mobile allowance (if applicable)

• Boot allowance from approved vendors

• Daily per diem for travel-based positions