Onboarding: Set up new students and staff with the accounts and tools they need, and confirm ... EdTech Experience: You've supported a school or worked with learning platforms and student ...
Onboarding: Set up new students and staff with the accounts and tools they need, and confirm ... EdTech Experience: You've supported a school or worked with learning platforms and student ...
Onboarding: Set up new students and staff with the accounts and tools they need, and confirm ... EdTech Experience: You've supported a school or worked with learning platforms and student ...
Onboarding: Set up new students and staff with the accounts and tools they need, and confirm ... EdTech Experience: You've supported a school or worked with learning platforms and student ...
Onboarding: Set up new students and staff with the accounts and tools they need, and confirm ... EdTech Experience: You've supported a school or worked with learning platforms and student ...
Quick apply
Onboarding: Set up new students and staff with the accounts and tools they need, and confirm ... EdTech Experience: You've supported a school or worked with learning platforms and student ...
Customer success manager hold
Roanoke, TX · On-site
Deep understanding of a successful customer success motion - able to execute the onboarding ... Experience in workforce development, skills-based learning, or EdTech. Bachelor's Degree in Sales ...
Customer success manager hold
Roanoke, TX · On-site
Deep understanding of a successful customer success motion - able to execute the onboarding ... Experience in workforce development, skills-based learning, or EdTech. Bachelor's Degree in Sales ...
Deep understanding of a successful customer success motion - able to execute the onboarding ... Experience in workforce development, skills-based learning, or EdTech Bachelor's Degree in Sales ...
Deep understanding of a successful customer success motion - able to execute the onboarding ... Experience in workforce development, skills-based learning, or EdTech Bachelor's Degree in Sales ...
Engage school staff to ensure smooth onboarding and student success. Brightspire Enrollment Support ... Job Requirements: * 2-4 years inside sales or call-center experience, ideally in education, edtech ...
Engage school staff to ensure smooth onboarding and student success. Brightspire Enrollment Support ... Job Requirements: * 2-4 years inside sales or call-center experience, ideally in education, edtech ...
Customer Success Manager
Dallas, TX · Remote
$85K - $95K/yr
This is execution at scale: technical onboarding, staff training, troubleshooting, adoption ... Experience in EdTech, education, or healthcare partnerships, product support, and enablement * K-12 ...
Quick apply
Customer Success Manager
Dallas, TX · Remote
$85K - $95K/yr
This is execution at scale: technical onboarding, staff training, troubleshooting, adoption ... Experience in EdTech, education, or healthcare partnerships, product support, and enablement * K-12 ...
Curriculum Development Support
Frisco, TX · On-site
$18 - $23/hr
EdTech content production background Compensation Band: * Compensation is determined based on ... Structured onboarding and ongoing support. * Access to cutting-edge STEM tools and curriculum.
Quick apply
Curriculum Development Support
Frisco, TX · On-site
$18 - $23/hr
EdTech content production background Compensation Band: * Compensation is determined based on ... Structured onboarding and ongoing support. * Access to cutting-edge STEM tools and curriculum.
Sales Coordinator - Higher Education
Irving, TX · On-site
$18 - $24.75/hr
Track contract statuses and assist with the vendor onboarding process for new university clients to ... Minimum of 2-3 years in a sales support or coordination role. (Experience in EdTech, educational ...
Sales Coordinator - Higher Education
Irving, TX · On-site
$18 - $24.75/hr
Track contract statuses and assist with the vendor onboarding process for new university clients to ... Minimum of 2-3 years in a sales support or coordination role. (Experience in EdTech, educational ...
Professional Learning Facilitators
Dallas, TX · On-site
$800/day
... onboarding and facilitate sessions. Location: This is a field-based contract position. Must be ... edtech tools, or digital learning platforms. * Demonstrated success facilitating in-person ...
Professional Learning Facilitators
Dallas, TX · On-site
$800/day
... onboarding and facilitate sessions. Location: This is a field-based contract position. Must be ... edtech tools, or digital learning platforms. * Demonstrated success facilitating in-person ...
Professional Learning Facilitators
Houston, TX · On-site
$800/day
... onboarding and facilitate sessions. Location: This is a field-based contract position. Must be ... edtech tools, or digital learning platforms. * Demonstrated success facilitating in-person ...
Professional Learning Facilitators
Houston, TX · On-site
$800/day
... onboarding and facilitate sessions. Location: This is a field-based contract position. Must be ... edtech tools, or digital learning platforms. * Demonstrated success facilitating in-person ...
Whether it's automating an onboarding step, building a cleaner offboarding process, or designing a ... Edtech or SaaS background - if you already understand our world, you'll ramp faster and contribute ...
Whether it's automating an onboarding step, building a cleaner offboarding process, or designing a ... Edtech or SaaS background - if you already understand our world, you'll ramp faster and contribute ...
About Magma Math Magma is one of the world's fastest-growing and most celebrated edtech companies ... Run onboarding and adoption end-to-end, setting customers up for success * Deliver training ...
Posted today
About Magma Math Magma is one of the world's fastest-growing and most celebrated edtech companies ... Run onboarding and adoption end-to-end, setting customers up for success * Deliver training ...
Posted today
High School Customer Experience Associate
Austin, TX · On-site
$55K - $60K/yr
... our materials from onboarding through renewal. Part customer success, part trainer, and part ... Experience evaluating or utilizing AI-driven tools, learning analytics platforms, or edtech ...
New
High School Customer Experience Associate
Austin, TX · On-site
$55K - $60K/yr
... our materials from onboarding through renewal. Part customer success, part trainer, and part ... Experience evaluating or utilizing AI-driven tools, learning analytics platforms, or edtech ...
New
Professional Learning Facilitators
Austin, TX · On-site
$800/day
... onboarding and facilitate sessions. Location: This is a field-based contract position. Must be ... edtech tools, or digital learning platforms. * Demonstrated success facilitating in-person ...
Professional Learning Facilitators
Austin, TX · On-site
$800/day
... onboarding and facilitate sessions. Location: This is a field-based contract position. Must be ... edtech tools, or digital learning platforms. * Demonstrated success facilitating in-person ...
CRM Specialist
Austin, TX · On-site
$110 - $160/hr
Cohort and invite-code onboarding: Manage the CRM mechanics for gated beta waves and partner ... Background in EdTech, consumer subscription products or live-service gaming * Experience building ...
CRM Specialist
Austin, TX · On-site
$110 - $160/hr
Cohort and invite-code onboarding: Manage the CRM mechanics for gated beta waves and partner ... Background in EdTech, consumer subscription products or live-service gaming * Experience building ...
Whether it's automating an onboarding step, building a cleaner offboarding process, or designing a ... Edtech or SaaS background - if you already understand our world, you'll ramp faster and contribute ...
Whether it's automating an onboarding step, building a cleaner offboarding process, or designing a ... Edtech or SaaS background - if you already understand our world, you'll ramp faster and contribute ...
Edtech Onboarding information
What is Edtech onboarding?
Edtech Onboarding refers to the process of introducing and training educators, students, or administrators on how to effectively use educational technology platforms and tools. This process typically includes initial account setup, walkthroughs of key features, best practices for classroom integration, and ongoing support. Effective onboarding helps ensure that users can confidently use the technology to enhance teaching and learning outcomes. It often involves live training sessions, tutorials, documentation, and access to support resources.
What are some common challenges faced during the Edtech onboarding process, and how can new hires effectively navigate them?
One common challenge in Edtech onboarding is adapting to rapidly evolving technologies and learning platforms, which may differ from traditional educational tools. New hires often need to quickly grasp the unique features of the company's product and understand both the technical aspects and pedagogical goals. Collaborating with cross-functional teams—such as product managers, educators, and customer success reps—is essential for a smooth onboarding experience. Proactively seeking feedback, participating in training sessions, and leveraging mentorship programs can help new hires overcome these challenges and integrate successfully into the team.
What are the key skills and qualifications needed to thrive as an Edtech Onboarding specialist, and why are they important?
To thrive as an Edtech Onboarding Specialist, you need expertise in educational technology, strong training or instructional skills, and a background in education or customer success. Familiarity with learning management systems (LMS), digital classroom tools, and onboarding or CRM platforms is typically required. Outstanding communication, patience, and problem-solving abilities help build rapport with educators and ensure a smooth transition to new tools. These skills are crucial for facilitating effective adoption, minimizing user frustration, and driving long-term engagement with edtech solutions.
What is the difference between Edtech Onboarding vs Edtech Customer Support?
| Aspect | Edtech Onboarding | Edtech Customer Support |
|---|---|---|
| Required Credentials | Typically a background in education, training, or instructional design; often a bachelor's degree | Customer service experience, communication skills, sometimes technical knowledge |
| Work Environment | Primarily training sessions, workshops, and one-on-one onboarding with new clients or users | Help desks, support tickets, live chat, and phone support for existing users |
| Employer & Industry Usage | Used by edtech companies to ensure clients understand platform features | Used to resolve user issues, troubleshoot, and maintain customer satisfaction |
While Edtech Onboarding focuses on guiding new users through platform features and training, Edtech Customer Support handles ongoing user issues and technical troubleshooting. Both roles are essential in the edtech industry but serve different stages of the user journey.
What are popular job titles related to Edtech Onboarding jobs in Texas?
For Edtech Onboarding jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Edtech Onboarding jobs in Texas look for?
The top searched job categories for Edtech Onboarding jobs in Texas are:
What cities in Texas are hiring for Edtech Onboarding jobs?
Cities in Texas with the most Edtech Onboarding job openings:
Full-time
Posted 16 days ago
Key responsibilities
Own the support queue by responding to and troubleshooting issues for students, families, and staff until resolution.
Provision, update, deactivate accounts across learning platforms and internal tools, and set up new users with necessary accounts and tools.
Write and maintain documentation such as how-to guides and runbooks, and investigate complex issues for escalation or root cause analysis.
Job description
About the Role
Texas Sports Academy is a K-12 school designed for serious student-athletes who want both elite academics and high-level athletic development. Students cover 2x the material in just 2 hours a day, using the same 2-Hour Learning model as Alpha Schools. That frees up their entire afternoon for serious training, where they work alongside former pro and D1 athletes coaching them at the highest standard.
We're hiring an IT Support Specialist to keep technology working for everyone in the program: students, families, and staff. You'll be the first line of support when something breaks, the owner of accounts and access, and the person who documents how things work so problems stay solved. This is a remote role with real ownership from first report to final fix.
What You'll Do- Frontline Support: Own the support queue for students, families, and staff: respond quickly, troubleshoot the problem, and see every ticket through to resolution.
- Account Administration: Provision, update, and deactivate accounts across our learning platforms and internal tools so access stays accurate as people join and leave.
- Onboarding: Set up new students and staff with the accounts and tools they need, and confirm everything works before day one.
- Documentation: Write clear how-to guides and internal runbooks so common issues get solved once, and keep them current as tools change.
- AI-Assisted Support: Use AI tools daily to research unfamiliar problems, draft documentation, and resolve tickets faster.
- Escalation: Investigate complex issues, document what you find, and hand them to vendors or teammates with the context they need to act quickly.
- Root Cause Analysis: Spot recurring problems, figure out why they happen, and fix the source so the same tickets stop coming back.
Requirements
What We're Looking For- Ownership: Strong ownership and ability to work independently.
- Experience: Experience in IT, technical support, customer support, or a related role.
- AI Fluency: AI-forward, with hands-on experience using AI tools to research, troubleshoot, and document.
- Learning Agility: Quick learner who can pick up new tools, systems, and processes.
- Follow-Through: Proactive, resourceful, and focused on driving issues to resolution.
- Communication: Able to explain technical and academic workflows to nontechnical users.
- Troubleshooting: Strong troubleshooting skills, from investigation through escalation.
- Comfort with Ambiguity: Comfortable navigating unfamiliar work and asking thoughtful questions.
- EdTech Experience: You've supported a school or worked with learning platforms and student information systems.
- Systems Administration: You've managed SSO, device management, or admin consoles for SaaS tools.
- Scripting and Automation: You can write simple scripts or build automations that remove repetitive work.
- Ticketing Systems: You've worked in a help desk tool and know how to keep a queue organized.