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Ecommerce Customer Experience Manager Jobs (NOW HIRING)

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Ecommerce Manager - WA

Bellingham, WA · On-site

$70K - $90K/yr

Title: Ecommerce Manager Reports To: Director of Marketing Location: Bellingham, WA (negotiable ... a seamless customer experience that educates and converts. Your Mission: Maximize revenue per ...

Umusic

Manager, eCommerce

Miami Beach, FL · On-site

How we LEAD: The E-commerce Manager is a key role leading the day-to-day operations of the e ... customer experience and product page details and compelling reasons to drive purchase Bring your ...

Sovos Compliance

Sales Manager, eCommerce

You have experience managing or leading a sales or customer success team, and you've coached and ... eCommerce sales motions is a plus. * Due to client contractual obligations, the successful ...

Mktruckcenters

ECommerce Manager

Byron Township, MI · On-site

$100K - $120K/yr

ECommerce Manager Regular Full-Time, DEPT - MGR, Byron Center, MI, US Salary Range: $100,000.00 To ... Experience with Amazon Seller Central and marketplace management. * Google Merchant Center and ...

TopView Sightseeing

Ecommerce Manager

Dallas, TX · On-site

You will wear multiple hats to manage the end-to-end ecommerce experience - toggling seamlessly ... UX/UI, analytics, capacity planning, and the end-to-end customer journey. * Tech-Savvy & Data ...

Hirebridge

Sales Manager, eCommerce

Hopkins, MN · On-site

You have experience managing or leading a sales or customer success team, and you've coached and ... eCommerce sales motions is a plus. * Due to client contractual obligations, the successful ...

SBT Global, Inc.

E-Commerce Specialist

Pico Rivera, CA · On-site

$70K/yr

We are looking for an experienced E-Commerce Specialist to manage and grow our online business ... Monitor Account Health, Seller Feedback, and customer service issues. * Conduct keyword and ...

ITAD USA®

Ecommerce Specialist

Carrollton, TX · On-site

Order Management: Assist customers with all aspects of their orders, including accurate and timely ... Experience: Proven experience in eBay & Amazon customer service is required. * Education: A high ...

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Ecommerce Customer Experience Manager information

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$23K

$77.1K

$122K

How much do ecommerce customer experience manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for ecommerce customer experience manager in the United States is $77,129.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $96,000.00 per year, depending on experience, location, and employer.

What does an ecommerce customer experience manager do?

An Ecommerce Customer Experience Manager is responsible for ensuring that customers have a smooth, satisfying, and positive experience when interacting with an online store. This role involves analyzing customer feedback, overseeing customer service teams, optimizing the website for usability, and implementing strategies to improve the overall customer journey. The manager also collaborates with marketing, IT, and fulfillment teams to resolve issues quickly and to implement improvements based on customer insights. Their main goal is to increase customer satisfaction, loyalty, and retention, which ultimately drives sales and business growth.

How does an ecommerce customer experience manager typically collaborate with other departments to enhance the online shopping journey?

An Ecommerce Customer Experience Manager works closely with teams such as marketing, product development, IT, and customer service to ensure a seamless and engaging customer journey. They often coordinate with marketing to align messaging and promotions, partner with IT to resolve technical issues affecting the user experience, and provide customer feedback to product teams for improvements. Regular cross-functional meetings and data-sharing are common practices, helping to address pain points and implement enhancements based on real customer insights.

What are the key skills and qualifications needed to thrive as an ecommerce customer experience manager, and why are they important?

To thrive as an Ecommerce Customer Experience Manager, you need expertise in customer service management, data analysis, and digital marketing, often supported by a degree in business or a related field. Familiarity with ecommerce platforms (such as Shopify or Magento), CRM systems, and analytics tools like Google Analytics is typically required. Outstanding problem-solving, communication, and leadership skills help you build rapport with customers and drive team performance. These competencies are vital to optimizing the online shopping journey, increasing customer satisfaction, and boosting business growth.

What is the difference between Ecommerce Customer Experience Manager vs Ecommerce Merchandiser?

AspectEcommerce Customer Experience ManagerEcommerce Merchandiser
Primary FocusEnhancing overall customer experience, including site usability, support, and engagementOptimizing product presentation, pricing, and promotions to drive sales
Skills & CertificationsCustomer service, UX design, analytics, CRM toolsProduct management, visual merchandising, data analysis
Work EnvironmentCross-functional teams, customer support, marketingProduct teams, marketing, sales
Industry UsageRetail, e-commerce platforms, online servicesRetail, fashion, electronics, online marketplaces

The Ecommerce Customer Experience Manager focuses on creating a seamless and engaging shopping experience for customers, while the Ecommerce Merchandiser concentrates on product presentation and sales strategies. Both roles are vital in e-commerce but serve different aspects of online retail success.

What cities are hiring for Ecommerce Customer Experience Manager jobs?

Cities with the most Ecommerce Customer Experience Manager job openings:

What states have the most Ecommerce Customer Experience Manager jobs?

States with the most job openings for Ecommerce Customer Experience Manager jobs include:

What are popular job titles related to Ecommerce Customer Experience Manager jobs?

For Ecommerce Customer Experience Manager jobs, the most frequently searched job titles are:

Infographic showing various Ecommerce Customer Experience Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $77,129 per year, or $37.1 per hour.

E-Commerce Manager: Paid Search (Performance Marketing)

Beverly Hills, CA • On-site

DNAM Brands
See more jobs at DNAM Brandsexternal

Other

Posted 23 days ago

Key responsibilities

  • Manage the daily operations of Shopify Plus websites, including content updates, product launches, and merchandising initiatives

  • Optimize website navigation, product discovery, and customer experience to increase conversion rate and average order value

  • Coordinate with marketing and cross-functional teams to support promotional campaigns, website enhancements, and social commerce activities

Job description

DNAM Brands is a family-owned and operated company that owns and licenses a portfolio of globally recognized fashion and lifestyle brands, including Von Dutch, Ed Hardy, Valentino Orlandi, Allbirds, Badgley Mischka, and more. As our direct-to-consumer business continues to expand, we are seeking a highly analytical, results-oriented E-Commerce Manager to oversee the daily execution, optimization, and growth of our digital commerce business across multiple brands.

Reporting to the E-Commerce Senior Manager, this role is responsible for managing Shopify Plus storefronts, digital merchandising, website performance, product launches, conversion optimization, and cross-functional e-commerce initiatives. The ideal candidate is both strategic and hands-on, with a passion for creating exceptional online shopping experiences while driving revenue growth through data-driven decision-making.

Responsibilities E-Commerce Operations
  • Manage the daily operations of Shopify Plus websites across the DNAM Brands portfolio
  • Execute product launches, seasonal collections, pricing updates, promotions, inventory visibility, and merchandising initiatives
  • Maintain accurate product data, imagery, descriptions, collections, and website content
  • Ensure all e-commerce content, promotions, and merchandising updates are launched accurately and on schedule
  • Conduct ongoing quality assurance testing to ensure a seamless customer experience across desktop and mobile devices
Digital Merchandising & Customer Experience
  • Optimize navigation, collections, search, filtering, category pages, and product detail pages (PDPs)
  • Improve product discovery, cross-selling, upselling, and merchandising strategies to increase conversion rate and average order value
  • Partner with Creative and Marketing teams to ensure brand consistency and compelling customer experiences across all digital touchpoints
  • Monitor customer behavior and identify opportunities to reduce friction throughout the online shopping journey
Performance Marketing Collaboration
  • Partner closely with Marketing to support customer acquisition initiatives across:
    • Google Ads
    • Meta
    • TikTok
    • WhatNot
    • Instagram
    • Pinterest
    • Email & SMS Marketing
    • Affiliate Marketing
  • Coordinate landing page creation, promotional campaigns, merchandising updates, and onsite content to maximize campaign performance
  • Support paid search and paid social initiatives by ensuring website readiness and optimal customer experiences
Analytics & Reporting
  • Monitor daily ecommerce performance including:
    • Revenue
    • Traffic
    • Conversion Rate
    • Average Order Value (AOV)
    • Units Per Transaction (UPT)
    • Customer Acquisition Cost (CAC)
    • Customer Lifetime Value (LTV)
  • Analyze website performance using Shopify Analytics, Google Analytics 4 (GA4), and other reporting tools
  • Prepare weekly and monthly performance reports with recommendations for optimization
  • Identify trends and opportunities to improve profitability and customer retention
Shopify & Digital Technology
  • Administer Shopify Plus backend, including themes, apps, integrations, collections, promotions, and merchandising configurations
  • Coordinate website enhancements and technical improvements with external development partners
  • Assist in testing new functionality, integrations, and digital tools before deployment
  • Support implementation of AI-powered ecommerce solutions including personalization, intelligent search, product recommendations, and merchandising automation
  • Help optimize website performance for SEO, AI-powered search, and emerging digital commerce technologies
Social Commerce
  • Support product merchandising and promotional execution across TikTok Shop, WhatNot and future social commerce platforms
  • Ensure inventory synchronization and product catalog accuracy across all sales channels
  • Coordinate promotional calendars between e-commerce and social commerce initiatives
Cross-Functional Collaboration
  • Partner with Marketing, Operations, Customer Service, Creative, Inventory Planning, Finance, and Production teams to support business objectives
  • Coordinate product launches, inventory availability, promotions, and campaign execution.
  • Work with Customer Service to identify customer feedback and implement website improvements that enhance the overall shopping experience
Continuous Optimization
  • Support conversion rate optimization initiatives through A/B testing, merchandising improvements, landing page optimization, and customer journey enhancements
  • Stay current with Shopify updates, e-commerce trends, AI innovations, and evolving consumer shopping behaviors
  • Recommend process improvements, new technologies, and best practices that improve operational efficiency and drive scalable growth
Qualifications
  • Bachelor's degree in Business, Marketing, E-Commerce, Digital Marketing, or a related field
  • 3–5+ years of experience managing e-commerce operations within a fashion, lifestyle, beauty, or consumer products company
  • Hands-on experience managing Shopify or Shopify Plus storefronts
  • Strong understanding of e-commerce merchandising, product launches, promotions, and website operations
  • Experience working with:
    • Shopify Plus
    • Google Analytics 4 (GA4)
    • Google Tag Manager
    • Meta Commerce Manager
    • TikTok Shop
    • Klaviyo or similar email marketing platforms
    • SEO best practices
  • Strong understanding of ecommerce performance metrics including:
    • Conversion Rate
    • AOV
    • Revenue
    • CAC
    • LTV
    • Return on Ad Spend (ROAS)
  • Advanced analytical skills with proficiency in Excel or Google Sheets
  • Excellent organizational, communication, and project management skills
  • Ability to manage multiple priorities in a fast-paced, entrepreneurial environment
  • Self-starter with strong attention to detail and a passion for digital commerce
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