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Ecommerce Customer Success Manager Jobs (NOW HIRING)

Applied Labs

... fast-paced world of E-Commerce? At TalentPop , we partner with hundreds of the world's most ... We are scaling fast, and we are looking for a Customer Success Manager who thrives on turning ...

Outersignal

Customer Success Manager

We're a small, high-performing team building the category-defining platform for e-commerce customer ... success, account management, agency client services, or a related customer-facing role * Genuine ...

Kith

E-Commerce Customer Experience Manager

New York, NY · On-site

$85K - $105K/yr

The E-Commerce Customer Experience Manager in this role is responsible for supporting and directly supervising the Ecommerce customer service team lead and representatives. RESPONSIBILITIES * Lead e ...

Northbeam LLC

Senior Customer Success Manager

$15K - $28K/mo

Senior Customer Success Manager United States About Northbeam Northbeam is building the world's most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their ...

HelloRep

Customer Success Manager

Customer Success Manager Rep is the first AI-powered Concierge (sales chatbot) for eCommerce. It proactively approaches disengaged site visitors and offers shopping assistance for everyone. As a ...

WOW Remote Teams

Senior Customer Success Manager

Customer Success Manager This is a remote position. Our client is looking for a Customer Success ... S.-based ecommerce brand in the luxury home improvement space, expanding across multiple global ...

Flip

Customer Success Manager

New York, NY · On-site

TITLE: Customer Success Manager REPORTING TO : Director/Head of Customer Success LOCATION ... Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI ...

Sproutward

Customer Success Manager

Customer Success Manager Location: Dublin, OH, Southborough, MA or Remote Sproutward is a fast ... In this role, you will become an expert on Sproutward's product, e-commerce business drivers, and ...

Post Script

Senior Customer Success Manager

$100K - $117K/yr

Senior Customer Success Manager Remote Postscript is the AI messaging platform trusted by 20,000 ... Stay ahead of emerging e-commerce and marketing trends, and proactively share insights with ...

OrderGroove

Customer Success Manager

Customer Success Manager Anywhere in the US Ordergroove is a dynamic, fast-paced environment where ... Experience in web-based business or retail industry experience that includes e-commerce on major ...

Commerce Inc

Customer Success Manager

Austin, TX · On-site

... Customer Success Manager page is loaded## Senior Customer Success ManagerApplyremote type ... You'll see we're set on shaping the now - and the future - of ecommerce.### Commerce Talent ...

Mars

Customer Manager, eCommerce

Franklin, TN · On-site

The eCommerce Customer Manager is a key part of our transformational journey to a digital-first organization putting pet parents at the heart of everything we do. Reporting to the eCommerce Sales ...

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Ecommerce Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do ecommerce customer success manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for ecommerce customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Ecommerce Customer Success Manager jobs?

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For Ecommerce Customer Success Manager jobs, the most frequently searched job titles are:

Infographic showing various Ecommerce Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

E-commerce Fulfillment Customer Success Manager

Houston, TX • On-site

New Horizons Employment Solutions
Recruiting and Staffing Services • 1 - 10 employees
Learn more about New Horizons Employment Solutionsexternal

$55K - $61K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

About the job E-commerce Fulfillment Customer Success Manager

  • Job Title: E-commerce Fulfillment Customer Success Manager
  • Reports To: Director of Operations
  • Classification:Full-Time, Hybrid, Exempt
  • Compensation:$55,000-$61,000, Health, dental, and vision insurance, Paid time off (PTO), holidays, and parental leave, 401(k) or retirement savings plan
  • Location:Houston, TX
  • Company Overview
Our company is a customer-focused third-party logistics provider specializing in e-commerce fulfillment for high-growth brands. We help online businesses scale by offering fast, reliable, and tech-enabled warehousing and shipping solutions tailored to the unique demands of modern commerce. Our mission is simple: to empower our clients to thrive by delivering world-class fulfillment with a human touch. With deep operational expertise, transparent communication, and a culture of continuous improvement, we serve as a true extension of the brands we support.
  • Job Summary
As E-commerce Fulfillment Customer Success Manager, you'll be responsible for managing all of our clients (over 150), ensuring exceptional onboarding, operational performance, and long-term satisfaction. You'll advocate for your clients internally, drive KPIs, and help build lasting partnerships that grow our reputation as a trusted fulfillment partner.
  • Requirements & Qualifications to Get Job
    • 3+ years of experience in customer success, account management, or client services-preferably in a 3PL, logistics, or e-commerce environment.
    • 1+ years of experience in managing customer service teams
    • Deep understanding of e-commerce fulfillment workflows, technologies, and service expectations.
    • Proficiency in WMS systems and e-commerce platforms (e.g., Shopify, Amazon, TikTok Shop).
    • Outstanding communication skills which build rapport, manage expectations, and navigate ambiguity.
    • Strong data-driven mindset with experience analyzing KPIs and implementing process improvements.
    • Demonstrated ability to manage multiple accounts and projects in a high-volume, deadline-driven setting.
    • 18 years or older and legally authorized to work in the U.S.
    • Able to communicate in English
    • High school diploma / GED
    • Wear personal protective equipment (PPE), including but not limited to: eye & hearing protection, gloves, steel-toed boots, hard hat, and flame-retardant work clothes, etc.
    • Able to lift up to 25 lbs. & work in varying environmental conditions (heat, dust, noise, vibration, humidity).
  • Preferences to Get Job
    • Hands-on experience with Extensiv and Freshdesk (strongly preferred)
  • What you do on Job
    • Lead onboarding and integration efforts, including WMS setup, Application Programming Interface connections, and operational alignment.
    • Develop and maintain customized SOPs for each client to ensure process clarity and alignment.
    • Serve as the daily point of contact for client inquiries, updates, and escalations.
    • Monitor fulfillment KPIs (order accuracy, shipping times, inventory health, returns) and drive continuous improvement efforts.
    • Conduct routine client health checks, performance reports, and strategic business reviews.
    • Identify upsell or cross-sell opportunities and collaborate with Sales to expand account value.
    • Partner with Operations, Tech, and Inventory teams to ensure seamless execution and issue resolution.
    • Maintain and track support tickets through platforms such as Freshdesk.
    • Stay current on e-commerce trends, platform updates, and fulfillment best practices.
    • Follow all company safety policies and procedures.
    • Assist other processes as directed by the supervisor.

We are an equal opportunity employer and comply with all applicable federal, state, and local employment laws, including those related to nondiscrimination, disability accommodations, and workplace safety. Qualified candidates of all backgrounds are encouraged to apply.
For best results, please email support@callthecolonel.comwith a copy of your resume.

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