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Ecommerce Customer Success Manager Jobs (NOW HIRING)

Calpak Travel

Sr. Ecommerce Manager

Gardena, CA · On-site

Strong understanding of the ecommerce customer journey, including acquisition landing experiences ... Experience managing external agencies, technology partners, or ecommerce vendors against defined ...

Eccalon LLC

E-Commerce Manager

Detroit, MI · On-site

Epoch Sports is seeking a E-Commerce & Customer Experience Manager to lead the charge across our online storefront and customer journey. This hybrid role combines digital merchandising, website ...

Makeswift

Customer Success Manager - FDX

Austin, TX · On-site

$105K - $158K/yr

Customer Success Manager The Customer Success Manager (CSM) is a strategic, customer-facing role ... Experience in eCommerce, marketplace, feed management, retail technology, digital advertising, or ...

Cartful Solutions

Customer Success Manager

New York, NY · On-site +1

- Customer Success Manager Cartful is changing the way that brands engage with their shoppers online ... Bachelor's degree in business, marketing, ecommerce or related field * 3+ years of professional ...

TrueLoyal

Customer Success Manager

San Antonio, TX · On-site

The Customer Success Manager is the cornerstone of our client relationships, serving as a trusted ... Deep understanding of marketing strategies, MarTech and eCommerce stacks, and how enterprise ...

Whatnot

Customer Success Manager

Los Angeles, CA · On-site

$113K - $155K/yr

We are seeking a scrappy customer success manager who is a self-starter, thrives in ambiguity, and is passionate about sellers, people, and shaping the future of e-commerce. In this role, you will:

Vets Hired

Dir, eCommerce

California, MO · On-site

Optimize the end-to-end online customer journey and checkout experience. * Oversee website ... Proven success managing eCommerce revenue, conversion optimization, and digital growth.

Shipfusion

Senior Customer Success Manager

York, PA · On-site

$80K - $95K/yr

We were founded by a team of long-time eCommerce and logistics professionals who believe retailers ... We are looking for a highly motivated Customer Success Manager to join our Customer Success team!

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Ecommerce Customer Success Manager information

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$32.5K

$83.1K

$140K

How much do ecommerce customer success manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for ecommerce customer success manager in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What cities are hiring for Ecommerce Customer Success Manager jobs?

Cities with the most Ecommerce Customer Success Manager job openings:

What states have the most Ecommerce Customer Success Manager jobs?

States with the most job openings for Ecommerce Customer Success Manager jobs include:

What are popular job titles related to Ecommerce Customer Success Manager jobs?

For Ecommerce Customer Success Manager jobs, the most frequently searched job titles are:

Infographic showing various Ecommerce Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

E-Commerce Director

City Of Industry, CA • On-site

Sunny Health and Fitness
51 - 200 employees
Learn more about Sunny Health and Fitnessexternal

$100K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

Position Overview:
Sunny Health & Fitness is seeking a visionary and results-driven E-Commerce Director to lead and scale our digital commerce strategy across all online channels. This role is responsible for overseeing the development, execution, and continuous optimization of our e-commerce platforms to drive revenue growth, enhance user experience, and strengthen our brand's digital footprint. The ideal candidate is a hands-on leader with a strong analytical foundation and a deep understanding of e-commerce best practices, digital marketing, and performance-driven retail environments.
Strategic Leadership & Digital Growth
  • Define and execute a comprehensive e-commerce strategy that aligns with company objectives and drives top-line revenue growth.
  • Lead cross-functional initiatives that impact digital sales, site performance, customer experience, and overall profitability.
  • Establish clear goals, KPIs, and performance benchmarks; regularly report on results and recommend strategic improvements to senior leadership.
E-Commerce Operations & Website Management
  • Oversee day-to-day website operations, including UX/UI enhancements, platform performance, and merchandising strategy.
  • Identify and remove friction points in the digital customer journey to improve conversion rates and increase customer satisfaction.
  • Direct the prioritization and implementation of website enhancements in collaboration with internal stakeholders and external agencies.
Digital Marketing & Traffic Acquisition
  • Own and drive digital marketing strategies across paid media, SEO, SEM, social media, display advertising, affiliate programs, and marketplaces.
  • Partner closely with the marketing team to develop integrated campaigns that maximize traffic and drive e-commerce revenue.
  • Leverage analytics tools (Google Analytics, GA4, etc.) to assess performance, identify growth opportunities, and guide budget allocation.
Customer Experience & Conversion Optimization
  • Continuously refine the user experience across desktop, tablet, and mobile devices.
  • Lead A/B testing and CRO initiatives to improve customer engagement, reduce bounce and abandonment rates, and lift average order value.
  • Ensure a consistent, on-brand, and frictionless journey from landing page to checkout.
Team & Vendor Management
  • Lead, mentor, and develop a high-performing team across e-commerce, digital marketing, and creative functions.
  • Manage relationships with third-party vendors, agencies, and technology partners to maximize output and ROI.
  • Align internal teams around e-commerce goals and ensure timely and accurate execution of digital initiatives.
Content & Campaign Strategy
  • Provide strategic direction on content creation, product launches, promotional calendars, and creative asset needs.
  • Participate in planning and execution of photo and video shoots to support e-commerce and marketing efforts.
Additional Responsibilities
  • Monitor emerging trends, competitive landscape, and evolving technologies to ensure continuous innovation.
  • Stay current on best practices in retail e-commerce, customer acquisition, retention strategies, and analytics.
  • Perform other related duties as needed in support of the department and organization.
Qualifications:
  • Bachelor's or Master's degree in Marketing, Business, or a related field.
  • 7+ years of progressive experience in digital marketing and e-commerce, with at least 3 years in a senior leadership or director-level role.
  • Proven success in scaling e-commerce operations and driving measurable revenue growth.
  • Strong understanding of online retail, omnichannel strategies, and direct-to-consumer (DTC) best practices.
  • Advanced knowledge of website analytics, Google Ads, SEO/SEM, conversion funnels, and marketing automation.
  • Demonstrated ability to lead and mentor cross-functional teams in a fast-paced environment.
Benefits:
  • Medical, Dental, Vision Insurance.
  • Life Insurance: Fully covered by the company.
  • 401k matching, 100% match up to first 3% and 50% match for the next 2%. Eligible to enroll after six months with the company. 100% fully vested.
  • Paid Sick Leave
  • 7 Paid Holidays
  • Paid Vacation
  • Company provides discounts for fitness equipment for our employees.

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