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Ecommerce Customer Experience Analyst Jobs (NOW HIRING)

Eccalon LLC

E-Commerce Manager

Detroit, MI · On-site

... Google Analytics, Meta Ads, and post-purchase flows * Customer Experience (40%) * Provide ... an e-commerce or DTC brand, ideally within sports, athletic wear, or consumer products

Calpak Travel

Sr. Ecommerce Manager

Gardena, CA · On-site

Foster a team culture centered on ownership, accountability, analytical thinking, collaboration ... Experience using ecommerce and customer data to identify opportunities, evaluate performance, and ...

Ballerina Farm

Director of E-Commerce

Springville, UT · On-site

Oversee the entire online customer journey, ensuring a seamless experience from website navigation ... Analyze sales performance, website analytics, inventory trends, customer feedback, support metrics ...

Skechers

Analyst, Ecommerce Experience

Manhattan Beach, CA · On-site

$85K - $120K/yr

The Analyst, Ecommerce Experience helps improve the customer experience and business performance across Skechers.com and the mobile app by turning data into actionable insights. This role supports ...

Lazboy1

E-Commerce Analyst

Monroe, MI · On-site

This position is responsible for leading our agile eCommerce analytics practice. They will generate ... Provide directional guidance on subjects that will affect the omnichannel customer experience, site ...

Cracker Barrel

Ecommerce Analyst

Lebanon, TN · On-site

Provide recommendations that improve operational efficiency, customer experience, and business ... ecommerce, retail planning, digital operations, website management, analytics, or related ...

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Ecommerce Customer Experience Analyst information

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$39.5K

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$399.5K

How much do ecommerce customer experience analyst jobs pay per year?

As of Sep 13, 2026, the average yearly pay for ecommerce customer experience analyst in the United States is $94,423.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Ecommerce Customer Experience Analyst jobs?

For Ecommerce Customer Experience Analyst jobs, the most frequently searched job titles are:

Part-Time Ecommerce Customer Experience Specialist -- Shopify Required.

Secaucus, NJ • On-site

Dana-Co
Specialized Design Services • 51 - 200 employees
Learn more about Dana-Coexternal

$25 - $27/hr

Part-time

Posted 18 days ago

Job description

Part-Time Ecommerce Customer Experience Specialist


Location: Secaucus, NJ — 100% In Office
Schedule: Tuesday, Wednesday, and Thursday; 24 hours per week

Dana-co, a leading women’s intimate apparel company, is seeking an experienced Ecommerce Customer Experience Specialist to support our online customers and order operations.


Applicants must have prior Ecommerce customer care/service experience and be able to commute to our Secaucus office three days per week. Remote work is not available.


Responsibilities

  • Respond to Ecommerce customers by email, live chat, and Gorgias.
  • Assist with product, sizing, order, shipping, return, exchange, and refund questions.
  • Process and monitor orders through Shopify and other ecommerce systems.
  • Investigate delayed, incomplete, or incorrectly fulfilled orders.
  • Coordinate with warehouse staff to resolve inventory and shipping issues.
  • Identify and report website, pricing, promotion, or product-information errors.
  • Provide professional, timely service and follow customer issues through resolution.


Qualifications

  • Prior Ecommerce customer service experience is required.
  • Shopify experience is required.
  • Experience with Gorgias is strongly preferred.
  • Experience with Amazon Seller Central, Loop Returns, or BlueCherry is a plus.
  • Apparel, fashion, lingerie, or consumer product experience is preferred.
  • Strong written communication, organization, and problem-solving skills.
  • Must be available to work in Secaucus on Tuesday, Wednesday, and Thursday.


Dana-co is an equal opportunity employer. We consider qualified applicants without regard to any characteristic protected by applicable law.