Ecommerce Customer Experience Manager Jobs (NOW HIRING)

Company Overview

Almo Corporation is the nation’s leading independent distributor of appliances, consumer electronics, professional A/V equipment, and more. With a strong legacy of distribution excellence and a customer-first approach, Almo’s Consumer Division focuses on delivering quality products and services to retailers and eCommerce platforms, including Amazon and other leading online marketplaces..

We are seeking a detail-oriented and highly organized Account Specialist to manage and optimize operational execution on the Amazon platform while supporting strategic account management. This position combines hands-on operational responsibilities with internal and external brand management. This role supports Almo’s Consumer Division by ensuring catalog integrity, promotional accuracy, and compliance with Amazon standards while leveraging e-commerce marketplace best practices to drive operational excellence and growth.

• Manage Amazon Vendor Central and Seller Central accounts, ensuring product listings, pricing, and promotional details are live, accurate and optimized.
• Internal and external brand engagement and collaboration, ensuring alignment on goals, promotional strategies, and operational execution.
• Partner with the Customer Success Manager (CSM) and brand stakeholders to monitor availability, sell-through, and readiness of items, driving growth opportunities.
• Oversee onboarding and maintenance of SKUs, ensuring data accuracy and compliance with Amazon standards and e-commerce best practices.
• Administer and reconcile Cost Support Agreements (CSAs) and coordinate with finance and sales teams.
• Collaborate cross-functionally with sales, supply chain, marketing, compliance, and customer service teams to ensure seamless execution of promotions and operational priorities.
• Track and analyze performance metrics related to Amazon operations, inventory availability, and promotional effectiveness; share insights with brand partners.
• Troubleshoot catalog or content issues and ensure all item-level data meets Amazon listing standards.
• Monitor and resolve SKU suppression issues, listing errors, content compliance violations, and catalog health concerns to ensure products remain active and purchasable.
• Identify whitespace opportunities and recommend strategies to enhance brand presence and profitability on Amazon.

• Bachelor's degree in Business, Marketing, Supply Chain, Finance, or related experience.
• 2-4 years of e-commerce account management, marketplace operations, digital merchandising, or online retail experience.
• Experience managing products, catalogs, content, promotions, or operations on major e-commerce marketplaces such as Walmart, Wayfair, Home Depot, Lowe's, HD Supply, Target Plus, Best Buy Marketplace, Amazon, or similar retail platforms.
• Demonstrated ability to manage item setup, catalog maintenance, online merchandising, pricing, promotional execution, and inventory availability.
• Experience managing product catalogs, item setup, digital shelf content, pricing, promotions, and inventory availability across major e-commerce marketplaces.
• Experience identifying and resolving listing issues, SKU suppressions, content errors, and catalog discrepancies to maintain marketplace compliance and item discoverability.
• Strong attention to detail and analytical skills; proficient in Excel and comfortable working with large datasets.
• Effective communicator with a collaborative mindset and strong organizational skills.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

• Experience with Amazon Vendor Central and/or Seller Central is preferred; equivalent experience supporting major eCommerce retailers or marketplace platforms will be considered.
• Experience managing product catalogs, online merchandising, pricing, promotions, or account operations for Amazon or other major eCommerce retailers is preferred. Ability to resolve Amazon-specific catalog issues, SKU suppressions, stranded inventory, variation relationship issues, and listing compliance violations through Vendor Central and/or Seller Central is preferred Familiarity with Amazon or equivalent major eCommerce retailer tools, analytics platforms, and reporting.
• Experience with ERP systems.
• Knowledge of Almo product categories (home environment, appliances, etc.) is a plus.
• Understanding of digital shelf metrics and content optimization best practices.

Why Join Us

Ready to join our team?Here'swhy ...

• Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
• Wellness Incentive Program and Employee Assistance Program
• RRSP / 401(k) matching program
• Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
• A casual, fun, and collaborative work environment
• Lively social calendar-there'salways something for everyone
• Generous employee discounts on our products
• Ongoing learning and development opportunities
• The chance to work alongside a highly talented, high-performing team

Workplace Commitments

We are committed to providing a safe and healthy work environment.All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.

We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.

Nexoraand its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

We would like to thank all candidates for their interest in our organization. However, only those selected will be contacted.