Exceptional Hospitality Starts with You
Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a
Human Resources Coordinator, you're not just providing support to the HR department - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Provide exceptional front office support: Welcome and assist team members or applicants with prompt, professional, and courteous service while providing accurate information.
- Serve as the first point of contact for the Human Resources office by greeting visitors, answering phone calls, responding to inquiries, and directing individuals to the appropriate resources.
- Create and distribute departmental communications, including memos and flyers.
- Support daily office operations: Provide support through word processing, data entry, filing, copying, making flyers using Canva, processing expense reports and uploading to support HR department operations
- Provide administrative support through filing, maintaining personnel and confidential records, preparing new hire and termination files, copying, scanning, and uploading documentation.
- Support payroll administration by communicating with employees, managers, and the Finance team regarding payroll inquiries, discrepancies, leaves of absence, and union-related matters.
- Coordinate and facilitate the new hire onboarding process, including scheduling start dates, preparing onboarding materials, processing I-9 documentation, monitoring pre-employment requirements, and tracking required compliance training.
- Maintain accurate HR records and ensure personnel files are organized and up to date.
- Manage communication: Handle phone calls, emails, mail processing, and meeting coordination
- Respond to employee, manager, and candidate inquiries by providing accurate information, forms, and guidance while escalating complex or sensitive matters to the Director of Human Resources.
- Collaborate with internal departments to communicate HR processes and other employee-related information.
- Prepare and distribute internal communications to support HR programs and departmental initiatives.
- Support special projects: Assist with departmental initiatives or ad-hoc assignments
- Assist in the planning, coordination, and implementation of HR programs and initiatives by organizing meetings, preparing presentations and materials, conducting research, and tracking project timelines.
- Coordinate employee training initiatives in partnership with department leaders by managing communications, scheduling, participation tracking, and feedback collection.
- Perform additional duties and special projects as assigned by Director of Human Resources or General Manager.
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of
Hospitality. Acting with
Integrity and always doing the right thing. Inspiring others through
Leadership. A belief that
Teamwork drives the best outcomes. A sense of
Ownership and accountability. And a focus on the
Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
- Excellent written, verbal, and interpersonal communication skills with the ability to interact professionally and tactfully with employees, managers, and external stakeholders.
- Strong organizational, analytical, and problem-solving skills with the ability to prioritize multiple tasks, manage concurrent projects, and meet deadlines in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint), Canva, and HRIS systems, with the ability to maintain accurate records and generate reports.
- Ability to exercise sound judgment, maintain strict confidentiality, and work independently with minimal supervision.
- Knowledge of project planning, tracking, and reporting methods to support HR initiatives and daily operations.
- Basic mathematical proficiency and attention to detail to support payroll, reporting, and administrative functions.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.
About the Team
How We'll Help You Thrive
At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
- Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future - Our retirement plans make it easier to save for what's next
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
