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Eap Remote Jobs in Raleigh, NC (NOW HIRING)

Knauf Insulation

Territory Sales Manager

Raleigh, NC · Remote

Employee Assistance Program (EAP) * Plus, more! Growth opportunities are available! Apply online or ... This role is remote and open to candidates based in North Carolina, South Carolina, or Eastern ...

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All JobsEap Remote JobsEap Remote Jobs in Raleigh, NC

Eap Remote information

See Raleigh, NC salary details

$81.2K

$123.5K

$166.2K

How much do eap remote jobs pay per year?

As of Jun 27, 2026, the average yearly pay for eap remote in Raleigh, NC is $123,485.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,000.00 and $139,500.00 per year, depending on experience, location, and employer.

What Are Remote Jobs Working for an EAP?

Remote employee assistance program (EAP) jobs help provide counseling and support for clients, usually as a benefit they receive for working at a particular company. In this role, you may help the employee in any case you are assigned to, assist them with navigating other benefits options, and provide teletherapy or other services as needed. Most remote EAP jobs involve working with contractors instead of coworkers, so this job frequently involves using phones, email, or video chat systems to talk with clients. Some details of this job depend on the employer and the type of counseling or support services provided. For example, remote EAP workers who help companies with stressful work environments may help employees reduce their stress, while counselors for police in violent areas may help officers process upsetting situations.

How does working as a remote EAP (Employee Assistance Program) counselor differ from an on-site role in terms of daily responsibilities and team collaboration?

As a remote EAP counselor, your daily responsibilities largely involve providing confidential support to clients via phone, video, or chat rather than in-person sessions. While you may have more flexibility with scheduling, it is crucial to maintain clear documentation and adhere to privacy protocols. Team collaboration typically occurs through virtual meetings and digital communication platforms, so strong communication skills and comfort with technology are essential. You may also spend more time coordinating with HR or management remotely to address workplace issues and support program initiatives.

What are EAP remote jobs?

EAP remote jobs refer to positions within Employee Assistance Programs (EAP) that are performed remotely, often from home or another location outside a traditional office. These roles typically involve providing counseling, support, and resources to employees dealing with personal or work-related issues. Remote EAP professionals may conduct virtual sessions via phone, video calls, or online chat, ensuring confidential and accessible support. Key responsibilities can include assessment, short-term counseling, referral services, and crisis intervention. These jobs are especially valuable for organizations seeking flexible support options for their workforce.

What are the key skills and qualifications needed to thrive as a Remote EAP (Employee Assistance Program) Counselor, and why are they important?

To thrive as a Remote EAP Counselor, you need a relevant master's degree (such as in counseling, social work, or psychology) and appropriate state licensure, along with experience in mental health assessment and counseling. Familiarity with telehealth platforms, EHR systems, and secure communication tools is typically required. Strong interpersonal skills, empathy, confidentiality, and the ability to build rapport virtually are crucial soft skills in this role. These competencies ensure effective support for employees, maintain client privacy, and allow for high-quality counseling services in a remote environment.
More about Eap Remote jobs
What are popular job titles related to Eap Remote jobs in Raleigh, NC? For Eap Remote jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Eap Remote jobs in Raleigh, NC look for? The top searched job categories for Eap Remote jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Eap Remote jobs? Cities near Raleigh, NC with the most Eap Remote job openings:
Eap Remote jobs near you
Infographic showing various Eap Remote job openings in Raleigh, NC as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% Remote job distribution, with an average salary of $123,485 per year, or $59.4 per hour.

Client Experience Coordinator

Marpai Administrators LLC

Cary, NC • Remote

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Marpai Administrators is a technology company transforming the Third-Party Administration sector serving employers with self-funded health plans. Marpai Administrators (Marpai) is an AI-powered national TPA (third party administrator) using deep learning and machine learning to maximize population health outcomes with the greatest cost efficiency for any health plan budget. We create healthier members and a healthier bottom line. Marpai proactively targets at-risk members with meaningful clinical interventions to improve outcomes.
ABOUT THE POSITION:
The Client Experience Coordinator is responsible for providing client-related services. The Client Experience Coordinator will work in a fast-paced, dynamic work environment requiring adaptive, innovative, and flexible regarding our customers and clients.
WHAT YOU WILL BE DOING:
  • The Client Experience Coordinator interacts with multiple clients and is responsible for providing an exceptional client experience by managing daily interactions to resolve issues and provide ongoing service.
  • Member-centric service specialist- escalated member/provider outreach
  • Establish relationships with the key client contacts, and serve as a liaison between Customer Service (CS), Claims and Account Leads
  • Keep abreast of all operational processes and provide feedback on potential improvements
  • Serve as day-to-day internal resource for escalated client related issues- emphasis on escalated member issue resolution
  • Support the Account Leads in servicing clients on day-to-day tactical issues
  • Assist the Client Experience team in the onboarding of new clients
  • Triage issues and escalate to the Account Lead, as needed
  • Assist in identifying and ordering reporting as specified by Account Leads
  • Demonstrate continuous efforts to improve service offerings and programs
  • Subscribe to designated government regulatory update sources and participate in webinars
  • Keep management abreast of client and internal issues
  • Assist with any Account Management special project
  • Other duties as required

WHAT SUCCESS LOOKS LIKE
  • Increase client satisfaction
  • Consistently receive positive client and service satisfaction survey ratings
  • Key contributor in resolving client problems efficiently

WHAT DO YOU NEED
  • Minimum of Associates Degree preferred
  • Five or more years of direct experience with health plans
  • Project Management experience preferred
  • Prioritize and negotiate multidirectional communication for consensus
  • Commit to quality service
  • Understand shared leadership
  • Work cooperatively with people at all levels with respect and demonstrate the ability to respond appropriately in a variety of complex situations
  • Utilize technology in a proficient manner
  • Extensive knowledge of functional tasks performed within his/her department
  • Strong MS Office skills
  • Working knowledge of computers and related software packages
  • Demonstrate excellent organizational skills
  • Demonstrate excellent verbal and written communication skills, leadership and decision-making skills
  • Prioritize, research and make timely decisions
  • Demonstrate strong analytical skills and ability to report findings in an accurate manner

WORK REQUIREMENTS:
  • Fast paced, dynamic work environment requiring the ability to be adaptive, innovative and flexible
  • Travel minimal

WHY WORK AT MARPAI?
We have great benefits:
  • Generous PTO
  • Medical and Prescription
  • EAP
  • FSA / HSA / Dependent Care
  • Dental
  • Vision
  • Life and Disability
  • STD/LTD
  • Voluntary Benefits: Critical Illness, Accident, Hospital
  • 401k with Employer Match
  • LegalShield
  • Identity Theft Protection

Marpai is an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

This is a remote position.