ZipRecruiter

Log In

1

Eap Case Manager Jobs in Colorado (NOW HIRING)

Xometry

Case Manager III

Denver, CO · Hybrid

$20.50 - $26.50/hr

As a Case Manager III, you will drive resolution of high-impact cases involving customers ... EAP, other wellbeing resources; and much more. #LI-Hybrid

Xometry

Case Manager III

Denver, CO · On-site

$20.50 - $26.50/hr

As a Case Manager III, you will drive resolution of high-impact cases involving customers ... EAP, other wellbeing resources; and much more. #LI-Hybrid Xometry is an equal opportunity employer.

next page

Showing results 1-20

All JobsEap Case JobsEap Case Manager JobsEap Case Manager Jobs in Colorado

Eap Case Manager information

What is the difference between Eap Case Manager vs Employee Assistance Program Coordinator?

AspectEap Case ManagerEmployee Assistance Program Coordinator
CredentialsTypically requires counseling or social work certifications, licensureOften requires HR or counseling background, certifications vary
Work EnvironmentProvides direct case management, often in healthcare or mental health settingsCoordinates EAP services, works in HR or corporate environments
Employer & Industry UsageUsed in healthcare, mental health, and corporate sectorsPrimarily in HR departments across various industries

The Eap Case Manager focuses on managing individual employee cases, providing counseling and support, while the Employee Assistance Program Coordinator oversees the overall EAP services, coordinating resources and programs for employees. Both roles are essential in supporting employee well-being but differ in scope and daily responsibilities.

What are popular job titles related to Eap Case Manager jobs in Colorado? For Eap Case Manager jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Eap Case Manager jobs in Colorado look for? The top searched job categories for Eap Case Manager jobs in Colorado are:
What cities in Colorado are hiring for Eap Case Manager jobs? Cities in Colorado with the most Eap Case Manager job openings:
Eap Case Manager jobs near you
Infographic showing various Eap Case Manager job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Case Manager III

Xometry

Denver, CO • Hybrid

$20.50 - $26.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

We are seeking a Case Manager III to join our growing team and serve as a key player in resolving complex customer and partner issues. The ideal candidate will be highly organized, solution-oriented, and experienced in managing escalations in a high-growth, tech-enabled environment. As a Case Manager III, you will drive resolution of high-impact cases involving customers, manufacturing partners, logistics, and internal teams. You'll ensure timely, empathetic, and effective support aligned with Xometry's commitment to world-class service.

How You'll Contribute:

  • Manage and resolve complex, high-priority customer and partner cases, often involving multiple internal and external stakeholders
  • Manage supplier orders
  • Manage On time shipments with suppliers and assist suppliers with manufacturing challenges
  • Perform open order reports with customers
  • Manage the fulfillment of complex orders
  • Project manager high line item bill of material orders
  • Serve as the escalation point for frontline support teams, providing guidance and hands-on resolution
  • Coordinate across departments such as Logistics, Quality, Account Management, and Partner Management to investigate and resolve issues
  • Monitor case progress and ensure SLA adherence and customer satisfaction metrics are met or exceeded
  • Proactively identify trends or systemic issues and propose scalable solutions to reduce future case volume
  • Create and maintain documentation, workflows, and knowledge bases to support internal training and process improvements
  • Coach and mentor junior case managers and support staff
  • Communicate effectively with executive leadership when required, providing data-driven insights and status updates

What You'll Bring to Xometry:

  • 5+ years of experience in customer support, case management, supply chain operations, or a related field, preferably in a tech, manufacturing, or logistics environment
  • Proven ability to resolve high-pressure, time-sensitive cases with a customer-first mindset
  • Strong communication, negotiation, and conflict resolution skills
  • Experience as a QE or SQE
  • Project management experience
  • Supplier Management
  • CNC Experience is a bonus
  • Familiarity with CRM systems such as Salesforce or Zendesk; experience with ERP tools and logistics platforms a plus
  • Comfortable working with data to track KPIs and identify root causes
  • High degree of ownership, initiative, and accountability
  • Bachelor's degree in Business, Engineering, Supply Chain, or a related field preferred

The estimated base salary range for new hires into this role is $76,000-$99,000 annually + annual bonus depending on factors such as job-related skills, relevant experience, and location.  We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

#LI-Hybrid

Xometry logo

About Xometry

Sourced by ZipRecruiter

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Industry

Software development

Company size

501 - 1,000 Employees

Headquarters location

Gaithersburg, MD, US

Year founded

2013

View All Xometry Jobs

Apply