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Dynamics 365 Ai information

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$21.5K

$110.1K

$156K

How much do dynamics 365 ai jobs pay per year?

As of Sep 6, 2026, the average yearly pay for dynamics 365 ai in the United States is $110,056.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,000.00 and $119,500.00 per year, depending on experience, location, and employer.

What is Dynamics 365 AI?

Dynamics 365 AI is a suite of artificial intelligence applications and features that enhance Microsoft Dynamics 365 business solutions. It helps organizations analyze data, automate processes, and gain actionable insights using AI technologies. These tools can be used in areas such as sales, customer service, marketing, and finance to improve decision-making and operational efficiency. Dynamics 365 AI includes pre-built apps as well as tools for building custom AI solutions tailored to specific business needs.

What are the key skills and qualifications needed to thrive as a Dynamics 365 AI specialist, and why are they important?

To thrive as a Dynamics 365 AI Specialist, you need expertise in Microsoft Dynamics 365, AI concepts, data analytics, and a relevant degree in information technology or computer science. Proficiency with Power Platform, Azure AI services, and certifications like Microsoft Certified: Dynamics 365 Fundamentals or AI Engineer Associate are typically required. Strong problem-solving, communication, and project management skills help you collaborate with stakeholders and bridge technical and business needs. These skills ensure successful implementation of AI-driven solutions that optimize business processes and deliver measurable value.

What are some common challenges faced by professionals working with Dynamics 365 AI, and how can they be addressed?

Professionals working with Dynamics 365 AI often encounter challenges such as integrating AI features with existing business processes, ensuring data quality for accurate insights, and keeping up with rapid platform updates. Overcoming these issues typically involves continuous learning, close collaboration with IT and business stakeholders, and leveraging Microsoft's extensive documentation and community forums. Building strong cross-functional relationships helps streamline adoption, while regular training ensures you stay up-to-date with new AI capabilities.

What is the difference between Dynamics 365 Ai vs Dynamics 365 Customer Service Agent?

AspectDynamics 365 AiDynamics 365 Customer Service Agent
Primary RoleLeverages AI and machine learning to automate and enhance business processesProvides direct customer support and resolves service inquiries
Required SkillsAI tools, data analysis, programming basicsCustomer communication, problem-solving, CRM usage
Work EnvironmentData-driven, technical, often in IT or analytics teamsCustomer service centers, support teams
CertificationsAI, data analysis, Microsoft certificationsCustomer service, CRM certifications

While Dynamics 365 Ai focuses on implementing AI solutions to improve business operations, Dynamics 365 Customer Service Agent handles direct customer interactions. Both roles require familiarity with Microsoft tools, but their core functions differ significantly, with AI roles being more technical and support roles more customer-focused.

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Dynamics 365 Ai jobs near you
Infographic showing various Dynamics 365 Ai job openings in the United States as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 66% Physical, 4% Hybrid, and 30% Remote job distribution, with an average salary of $110,056 per year, or $52.9 per hour.

Dynamics 365 CRM Tester

Delan Associates, Inc

Chicago, IL • On-site, Remote

Contractor

Re-posted 24 days ago

Job description

Job Summary:

We are seeking a skilled and detail-oriented D365 CE/FO Tester to lead and execute testing efforts across Microsoft Dynamics 365 Sales (CE) and Finance (FO) platforms. This role requires hands-on experience with both manual and automated testing, and a strong understanding of business processes and system integrations. The ideal candidate will be comfortable working in a SAFe Agile environment and have a passion for quality assurance, continuous improvement, and emerging technologies such as AI-driven testing.

Essential Functions:

  • Design and execute comprehensive test plans including functional, regression, integration, performance, and UAT testing.
  • Manage and execute manual and automated test cases using tools like Azure DevOps, AccelQ, Selenium, and other
  • frameworks.
  • Collaborate with cross-functional teams to understand requirements and ensure quality delivery.
  • Participate in Agile ceremonies and align testing efforts with SAFe principles.
  • Document defects, test results, and maintain detailed logs.
  • Support end-user testing and provide walkthroughs of features.
  • Leverage AI-based testing tools to enhance coverage and efficiency.
  • Continuously improve test automation processes and coverage.

Required Experience

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
  • 4+ years of software testing experience, including manual and automated testing.
  • 3+ years of experience with Microsoft Dynamics CRM and/or Finance.
  • Familiarity with AI-driven testing tools and methodologies.
  • Experience with test management tools (Azure DevOps, Jira, ALM Octane).
  • Strong understanding of Dynamics 365 Sales (CE)
  • Excellent communication, analytical, and problem-solving skills.
  • Attention to detail and commitment to quality.
  • Experience working within the SAFe framework

Preferred Experience

  • SAFe certification (e.g., SAFe Tester)
  • Experience in integrated environments involving CE and F&O data exchange.
  • Strong understanding of Dynamics 365 modules and Finance processes.
  • Background in project management, change management, or business analytics.
  • Candidates located in the Washington, DC metro area or Chicago are preferred.
Employment Type: CONTRACTOR

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