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Crm Dynamics 365 Jobs (NOW HIRING)

Malvern, PA Requirement Responsibilities Design, develop, test, and implement solutions within Microsoft Dynamics 365 CRM to support Enterprise Client business capabilities. The resource will work ...

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Crm Dynamics 365 information

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$57K

$120.9K

$164.5K

How much do crm dynamics 365 jobs pay per year?

As of Aug 15, 2026, the average yearly pay for crm dynamics 365 in the United States is $120,905.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,500.00 and $133,000.00 per year, depending on experience, location, and employer.

What is CRM Dynamics 365?

CRM Dynamics 365 is a suite of cloud-based business applications from Microsoft that helps organizations manage customer relationships, sales, marketing, and customer service activities. It integrates data and processes across departments to provide a unified view of customer interactions and streamline business workflows. Dynamics 365 is highly customizable and scalable, making it suitable for businesses of all sizes looking to improve efficiency and customer satisfaction. It also connects with other Microsoft products, such as Office 365 and Power BI, for enhanced productivity and analytics.

What are some common challenges faced by CRM Dynamics 365 professionals during system customization and integration?

CRM Dynamics 365 professionals often encounter challenges when tailoring the platform to fit unique business processes, as customizations may require a deep understanding of both the system's capabilities and the client's needs. Integrating Dynamics 365 with other business applications can also be complex, requiring careful planning to ensure data consistency and security. Additionally, staying updated with frequent platform updates and new features is essential but can be demanding, as it impacts existing customizations and workflows. Collaborating closely with other IT teams, business analysts, and end-users is crucial to ensure solutions are both technically sound and aligned with organizational goals.

What is the difference between Crm Dynamics 365 vs Crm Consultant?

AspectCrm Dynamics 365Crm Consultant
Primary RoleImplementing, customizing, and managing Dynamics 365 CRM solutionsAnalyzing client needs and advising on CRM strategies and implementations
Required SkillsTechnical knowledge of Dynamics 365, customization, workflowsBusiness analysis, communication, CRM best practices
CertificationsMicrosoft Certified: Dynamics 365 Fundamentals, Functional ConsultantOptional certifications, often Microsoft CRM certifications
Work EnvironmentIT teams, technical departments, software developmentBusiness consulting, client-facing roles, project management

While Crm Dynamics 365 professionals focus on technical implementation and customization of the platform, Crm Consultants analyze business needs and recommend CRM solutions. Both roles often collaborate but serve different functions within CRM projects.

What are the key skills and qualifications needed to thrive as a CRM Dynamics 365 specialist?

To thrive as a CRM Dynamics 365 Specialist, you need a strong grasp of customer relationship management concepts, business process analysis, and experience with Microsoft Dynamics 365, often supported by relevant certifications such as Microsoft Certified: Dynamics 365 Fundamentals. Familiarity with Power Platform, workflow automation tools, and integration with other Microsoft products is typically required. Excellent problem-solving, communication, and project management skills help you tailor solutions to client needs and collaborate across teams. These skills ensure successful implementation, customization, and ongoing optimization of CRM systems to drive business value.
More about Crm Dynamics 365 jobs

What states have the most Crm Dynamics 365 jobs?

States with the most job openings for Crm Dynamics 365 jobs include:

Infographic showing various Crm Dynamics 365 job openings in the United States as of August 2026, with employment types broken down into 62% Full Time, and 38% Contract. Highlights an 87% In-person, and 13% Remote job distribution, with an average salary of $120,905 per year, or $58.1 per hour.

Enterprise Applications Analyst - CRM (Dynamics 365)

ECPI University

Virginia Beach, VA • On-site

Full-time

Re-posted 21 days ago


ECPI University rating

6.1

Company rating: 6.1 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

551st of 618 rated colleges and universities


Job description

Job Summary:
ECPI University is dedicated to helping students achieve their academic and career goals through a unique education model. The Enterprise Applications Analyst – CRM (Dynamics 365) role involves supporting, enhancing, and optimizing Microsoft Dynamics 365 as the primary CRM platform, focusing on user support, requirements analysis, and system enhancements.
Responsibilities:
• Serve as the primary point of contact for Dynamics 365 CRM support, responding to user tickets involving data issues, workflow errors, system configuration problems, access requests, and functional how-to questions from Admissions, Marketing, and Student Services staff within defined SLA windows.
• Create and manage CRM user accounts, security roles, and permission assignments, ensuring all access provisioning aligns with documented role definitions, the principle of least privilege.
• Troubleshoot functional CRM issues including workflow failures, automation errors, form configuration problems, view and dashboard discrepancies, and integration data feed issues, escalating complex technical problems to the Lead Engineer, Administrative Systems or Director with complete diagnostic documentation.
• Monitor CRM system usage and support ticket trends, identifying recurring issues, underutilized features, and workflow inefficiencies, and documenting findings for Director review and backlog prioritization.
• Maintain the CRM section of the IT knowledge base, ensuring user guides, FAQs, and process documentation are current, accurate, and written at an appropriate level for Admissions, Marketing, and Student Services audiences.
• Partner with stakeholders in Admissions, Marketing, Financial Aid, and Student Services to gather, document, and refine CRM enhancement and workflow requirements using structured elicitation techniques including stakeholder interviews, process observation, and workflow mapping.
• Translate business requirements into user stories, process flow diagrams, and functional specifications that are sufficiently clear and detailed for CRM configuration or development execution without requiring additional clarification.
• Support CRM backlog management by organizing and prioritizing enhancement requests with the Director and Senior Business Solutions Analyst, applying business value, enrollment impact, and technical feasibility criteria to inform sequencing decisions.
• Ensure all requirements are clearly defined, stakeholder-approved, and formally documented before any CRM configuration or development work is initiated, enforcing a requirements-first discipline that prevents scope drift and rework.
• Identify opportunities to improve CRM utilization and business process effectiveness within existing Dynamics 365 platform capabilities, presenting improvement recommendations to the Director with documented business case rationale.
• Perform Dynamics 365 configuration tasks within approved scope, including form and view customization, business rule and workflow configuration, field additions, dashboard development, and queue management, following institutional change management procedures for all production modifications.
• Administer the CRM environment structure including business units, teams, and security role hierarchies, ensuring the organizational model remains aligned to the institution’s evolving campus and department structure.
• Manage Dynamics 365 solution components and environment management tasks in coordination with the Lead Engineer, Administrative Systems and Director, ensuring non-production environments are maintained for testing and development use.
• Administer CRM integration configurations including connection settings, data sync schedules, and error monitoring for integrations with the SIS, email marketing platforms, and third-party enrollment tools, escalating integration failures to the Lead Engineer, Administrative Systems with accurate diagnostic context.
• Evaluate new Dynamics 365 features and Microsoft release wave updates, assessing functional impact and configuration requirements before production enablement, and communicating relevant changes to business stakeholders with appropriate lead time.
• Design and execute functional test plans for CRM configurations, workflow automations, system enhancements, and integration changes, validating both technical correctness and business process alignment before any change is promoted to the production CRM environment.
• Coordinate and facilitate user acceptance testing (UAT) for CRM enhancements, preparing test scenarios from functional specifications, scheduling UAT sessions with business stakeholders, tracking defect submissions, and managing resolution through to formal sign-off.
• Maintain a CRM test case library covering all major Dynamics 365 workflows, automation rules, and integration scenarios, updating test coverage after every production configuration change.
• Document all testing results with sufficient detail to demonstrate validation completeness for change management approval and audit trail purposes.
• Develop and maintain comprehensive CRM user documentation including role-specific user guides, workflow reference cards, data entry standards, and video walk-throughs for Admissions, Marketing, and Student Services users.
• Deliver Dynamics 365 training sessions for new staff onboarding and feature rollouts, adapting content and delivery format to different user experience levels and role-specific use cases.
• Support CRM adoption initiatives by analyzing usage data, identifying underutilized features and workflow gaps, and recommending training, configuration, or process improvements that increase effective CRM utilization across business units.
Qualifications:
Required:
• Bachelor’s degree in Business Administration, Information Systems, Higher Education Administration, or a closely related field required; equivalent experience considered.
• Minimum of two (2) to four (4) years of experience supporting CRM systems or working as a functional business analyst in a CRM-dependent business environment.
• Demonstrated hands-on experience with Microsoft Dynamics 365 or a comparable enterprise CRM platform (Salesforce, HubSpot, or equivalent) in an administrative or functional support capacity.
• Working knowledge of CRM concepts including lead and opportunity management, workflow automation, security roles, dashboards, and data model configuration.
• Demonstrated ability to gather and document business requirements, produce user stories or functional specifications, and develop user-facing training and support materials.
• Strong organizational skills with the ability to manage concurrent support tickets, testing assignments, and documentation tasks with reliable follow-through.
• Working knowledge of FERPA and applicable student data privacy requirements as they relate to CRM data handling and system access controls.
Preferred:
• Microsoft Certified: Dynamics 365 Functional Consultant Associate (Customer Service, Sales, or Marketing focus) preferred or in active pursuit.
• Experience with Microsoft Dynamics 365 in a higher education enrollment, admissions, or student engagement context preferred.
• Experience with Microsoft Power Platform tools (Power Automate, Power BI, Power Apps) in a Dynamics 365 integrated environment.
• Familiarity with SIS integration patterns with CRM platforms.
Company:
ECPI University, Virginia Beach is a school in Virginia Beach. Founded in 1966, the company is headquartered in Virginia Beach, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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