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How much do duke energy customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for duke energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Duke Energy Customer Service representative do?

A Duke Energy Customer Service representative assists customers with questions about their energy accounts, billing, service interruptions, and new service requests. They serve as the first point of contact for customers, helping to resolve issues, provide information about energy usage, and offer solutions for payment or technical problems. Representatives may also handle outage reports and coordinate with field technicians to address service concerns. Their goal is to ensure a positive customer experience and maintain reliable communication between Duke Energy and its customers.

What are the key skills and qualifications needed to thrive as a Duke Energy Customer Service representative?

To thrive as a Duke Energy Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency are typically required. Patience, active listening, and professionalism help representatives build positive rapport and effectively resolve customer concerns. These skills and qualities are crucial for ensuring customer satisfaction, maintaining company reputation, and efficiently addressing service issues.

What are some common challenges faced by Duke Energy Customer Service representatives, and how are they supported in handling them?

Duke Energy Customer Service representatives often handle a high volume of inquiries, ranging from billing questions to outage reports, sometimes from customers who may be upset or experiencing emergencies. To help manage these challenges, representatives receive comprehensive training, ongoing support from supervisors, and access to knowledge bases and escalation procedures. The work environment is team-oriented, with frequent collaboration and regular feedback sessions to continuously improve service quality. Team members are encouraged to share experiences and solutions, fostering a supportive culture that helps staff navigate difficult situations while maintaining customer satisfaction.

What is the difference between Duke Energy Customer Service vs Duke Energy Meter Reader?

AspectDuke Energy Customer ServiceDuke Energy Meter Reader
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; training on meter reading procedures
Work EnvironmentOffice setting, call centers, customer locationsOutdoor fieldwork, utility sites
Employer & Industry UsageCustomer support for utility servicesReading meters to record energy usage

While Duke Energy Customer Service representatives handle customer inquiries, billing, and support, Duke Energy Meter Readers focus on physically reading utility meters in the field. Both roles require a high school diploma and are essential to utility operations, but they differ in work environment and daily tasks.

Is remote Duke Energy Customer Service a stressful job?

Remote Duke Energy Customer Service roles typically involve handling customer inquiries and resolving issues, which can be stressful during high call volumes or complex cases. However, the job often provides training, clear protocols, and a supportive environment to help manage stress levels.
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What job categories do people searching Duke Energy Customer Service jobs look for?

The top searched job categories for Duke Energy Customer Service jobs are:

Duke Energy Customer Service jobs near you
Infographic showing various Duke Energy Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Supplier Engagement & Diversity Manager

Duke Energy Corporation

Charlotte, NC • On-site

Full-time

Posted 9 days ago

Duke Energy rating

8.6

Company rating: 8.6 out of 10

Based on 167 frontline employees who took The Breakroom Quiz

12th of 87 rated oil and gas companies

Job description

Important Application Submission Information
In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Wednesday, September 9, 2026
More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Position Summary
This position is responsible for building and maintaining internal and external stakeholder relationships to ensure that Duke Energy is well positioned to develop and scale relationships with small, local, and diverse suppliers. In addition, the incumbent works in close partnership with all Supplier Engagement and Diversity teammates across all regions to ensure consistent approach and communications. Responsibilities include developing and maintaining active, constructive strategic relationships with community economic development organizations, supplier diversity councils, and/or boards to include collaboration with peer utilities and state and federal regulatory entities including (but not limited to) the General Services Administration and the Small Business Administration; Coordinating and actively participating in supplier diversity trade fairs, conferences and other (internal and external ) outreach events; coordinating participatory support from Supply Chain, Business Units, operational areas and select suppliers, when appropriate; develops and presents speeches, training classes and other educational materials related to supplier engagement and diversity; build and maintain active relationships with internal customers and actively promote the supplier diversity program; seeks to understand service and commodity requirements across the enterprise; perform comprehensive analysis of supply base and spend to assess utilization gaps and be able to target outreach efforts to identify potential viable small, local, and diverse suppliers; Develop and maintain a viable pool of small, local, and diverse suppliers to increase their utilization for current and future procurement requirements; Serve as a key liaison between Duke Energy corporate and operations departments and small, local, and diverse suppliers; including engaging in discussions with suppliers to determine capabilities and benefits to Duke Energy; educates small, local, and diverse suppliers in how to do business with Duke Energy; focuses on enhancing both the level and quality of purchases from small, local, and diverse suppliers.
Responsibilities
  • Develops strategies with Supply Chain leadership to provide opportunities to small, local, and diverse suppliers and increase supplier spend; implements and manages the supplier diversity processes, develops measures and provides reporting
  • Represents Duke Energy to small, local, and diverse suppliers; engages in discussions with suppliers to determine capabilities and benefit to Duke; educates small, local, and diverse suppliers in how to do business with Duke Energy, qualifies small, local, and diverse suppliers
  • Participates in community relations, economic development and public relations functions to promote the supplier diversity strategy; Provides effective interface with various national and local diversity organizations and chambers of commerce; Represents Duke Energy on small, local, and diverse committees and/or boards
  • Coordinates trade show participation and works with team to coordinate Duke Energy hosted outreach and exchange events
  • Develops and presents speeches, training classes and other presentations related to the supplier diversity agenda
  • Performs other work including compiling and analyzing opportunities

Required/Basic Qualifications
  • Bachelor's degree
  • 6 years related work experience
  • In lieu of Bachelor's degree(s) AND 6 year(s) related work experience listed above, High School/GED AND 12 year(s) related work experience

Desired Qualifications
  • Master's degree

Additional Preferred Qualifications
  • Demonstrated business and financial expertise
  • Excellent negotiating skills
  • Strong planning/organizational skills
  • Strong problem solving/analytical skills
  • Excellent oral and written communication skills
  • Demonstrated ability to work independently
  • Strong interpersonal skills
  • Cost and financial analysis skills and good business acumen.
  • Experience in process development and implementation
  • Understanding of procurement program and purchasing policies
  • Knowledge of applicable codes, standards, procedures and other regulatory requirements and guidelines
  • Demonstrated analytical and reporting skills
  • Demonstrated planning/organizational skills
  • Prior management/supervisory experience
  • Graduate degree, C.P.M. and/or CPIM certifications

Working Conditions
  • Hybrid Mobility Classification - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.
  • Office environment
  • Frequent overnight travel
  • Weekend work
  • Overtime

Travel Requirements
15-25%
Relocation Assistance Provided (as applicable)
No
Represented/Union Position
No
Visa Sponsored Position
No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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About Duke Energy

Sourced by ZipRecruiter

Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America’s largest energy holding companies. Our electric utilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 50,000 megawatts of energy capacity. Our natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. Our company employs 28,000 people.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1904

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