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Duke Energy Customer Service Jobs (NOW HIRING)

Supports Duke Energy on various internal/external industry committees and teams. * Develops positive working relationships with peers, customers, employees and management to effectively complete work ...

Supports Duke Energy on various internal/external industry committees and teams. * Develops positive working relationships with peers, customers, employees and management to effectively complete work ...

Supports Duke Energy on various internal/external industry committees and teams. * Develops positive working relationships with peers, customers, employees and management to effectively complete work ...

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Duke Energy Customer Service information

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$9

$18

$26

How much do duke energy customer service jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for duke energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Duke Energy Customer Service vs Duke Energy Meter Reader?

AspectDuke Energy Customer ServiceDuke Energy Meter Reader
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; training on meter reading procedures
Work EnvironmentOffice setting, call centers, customer locationsOutdoor fieldwork, utility sites
Employer & Industry UsageCustomer support for utility servicesReading meters to record energy usage

While Duke Energy Customer Service representatives handle customer inquiries, billing, and support, Duke Energy Meter Readers focus on physically reading utility meters in the field. Both roles require a high school diploma and are essential to utility operations, but they differ in work environment and daily tasks.

What does a Duke Energy Customer Service representative do?

A Duke Energy Customer Service representative assists customers with questions about their energy accounts, billing, service interruptions, and new service requests. They serve as the first point of contact for customers, helping to resolve issues, provide information about energy usage, and offer solutions for payment or technical problems. Representatives may also handle outage reports and coordinate with field technicians to address service concerns. Their goal is to ensure a positive customer experience and maintain reliable communication between Duke Energy and its customers.

What are the key skills and qualifications needed to thrive as a Duke Energy Customer Service representative?

To thrive as a Duke Energy Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency are typically required. Patience, active listening, and professionalism help representatives build positive rapport and effectively resolve customer concerns. These skills and qualities are crucial for ensuring customer satisfaction, maintaining company reputation, and efficiently addressing service issues.

What are some common challenges faced by Duke Energy Customer Service representatives, and how are they supported in handling them?

Duke Energy Customer Service representatives often handle a high volume of inquiries, ranging from billing questions to outage reports, sometimes from customers who may be upset or experiencing emergencies. To help manage these challenges, representatives receive comprehensive training, ongoing support from supervisors, and access to knowledge bases and escalation procedures. The work environment is team-oriented, with frequent collaboration and regular feedback sessions to continuously improve service quality. Team members are encouraged to share experiences and solutions, fostering a supportive culture that helps staff navigate difficult situations while maintaining customer satisfaction.
More about Duke Energy Customer Service jobs

What cities are hiring for Duke Energy Customer Service jobs?

Cities with the most Duke Energy Customer Service job openings:

What states have the most Duke Energy Customer Service jobs?

States with the most job openings for Duke Energy Customer Service jobs include:

Infographic showing various Duke Energy Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

EHS Consultant

Duke Energy

Greenville, SC • On-site

Full-time

Posted 17 days ago


Duke Energy rating

8.6

Company rating: 8.6 out of 10

Based on 167 frontline employees who took The Breakroom Quiz

10th of 86 rated oil and gas companies


Job description

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Monday, August 10, 2026More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Note: this is a 100% field-based position. As such, the hiring manager will consider basing this position in various North/South Carolina Duke Energy locations.

This is the intermediate level of the EHS Consulting classification hierarchy. Employees at this level solve more complex problems, in environmental, health, and / or safety areas of specialization, with general supervision. Incumbents are expected to develop advanced skills and the ability to work with greater independence. They effectively apply fundamental concepts and procedures to work that is fairly complex and varied. (

This position will be project based (2 - 4 projects), report directly to the PMC Manager of Health & Safety and be a part of the PMC H&S team. This position will require the EHS consultant to travel to multiple projects, should have a good driving record, and will be provided a Duke Energy vehicle for company travel.

Responsibilities

  • Knowledgeable of the organization, procedures and assigned customers and analyzes and understands advanced-level information, past practices and business objectives to make appropriate recommendations to management/assigned customers.

  • Monitors the practices of assigned organizational EHS area to facilitate compliance with company and/or regulatory policies and requirements in which to mitigate risks. Examples include providing advanced-leveled regulatory-required and internal environmental or safety reports, advanced-leveled support assigned environmental or safety training programs, advanced-leveled support with the development and maintenance of procedures and programs to assist facilities in complying with environmental or safety laws and regulations, and to ensure that Duke Energy work procedures address compliance guidance and helping track regulatory changes, legislative activities and industry standards

  • Researches, develops,and/or evaluates advanced-level programs, policies or activities within the discipline they are assigned which have moderate impact or level of complexity; solves a range of moderate problems and develops solutions using standard-moderate procedures.

  • Provides some advanced level of information/consultation to management/assigned customers on existing EHS programs and policies. Examples include serving as an career expert for higher-level technical programs and compliance issues and supports company's environmental or safety goals, strategies, programs and processes. The incumbent develops and maintains procedures and programs to assist facilities in complying with environmental or safety laws and regulations. Ensures that Duke Energy work procedures address compliance guidance. Assists with tracking advanced-level regulatory changes, advance-level legislative activities and advance-level industry standards and assists with identifying needed changes to facility's compliance programs. Works with federal, state and local regulatory authorities to interpret regulations and laws. Supports Duke Energy on various internal/external industry committees and teams.

  • Develops positive working relationships with peers, customers, employees and management to effectively complete work activities.

Basic/Required Qualifications

  • Bachelor's degree in Engineering or

  • Bachelor's degree in Other Related Degree or

  • Bachelor's degree in Health and Safety or

  • Bachelor's degree in Science

  • And, 3 plus years related work experience

  • OR in lieu of a Bachelor's degree(s) and 3 plus years work related experience, High School/GED AND 7 plus year(s) related work experience

Desired Qualifications

  • Master's degree in Other Related Degree or

  • Maste'rs degree in Health and Safety or

  • Master's degree in Science

  • In addition to desired degree, 10 years related work experience

  • CSP and/or CIH and/or CHST and/or OHST

Additional Preferred Qualifications

Certifications that are current:

  • OSHA 500

  • OSHA 510

  • OSHA 30

  • Certified in First Aid/CPR/AED/BBP

  • OSHA Compliance/Regulations

  • Experience in H&S oversight of Power Plant/Heavy Construction

Working Conditions

  • Office environment with exposure to PC terminal and keyboard

  • Outside work during all seasons.

  • Occasional overtime, weekend, outage, callout work, and possible night shift coverage.

  • Field, work site, facility visitation required.

  • Vehicle travel involved to field location, typical travel safety factors

Mobility Classification - 100% Field

Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.

Specific Requirements

  • Able to read and interpret OSHA regulations.

  • Outstanding interpersonal skills (e.g., influencing and listening skills to deal effectively with all levels of employees and management).

  • Demonstrates ability to work collaboratively with others from diverse backgrounds to achieve common goals.

  • Demonstrates personal accountability for own actions while modeling company values.

  • Broad knowledge of H&S/department programs and procedures.

  • Ability to analyze data and develop appropriate strategic responses.

  • Excellent oral and written communication skills.

  • Excellent problem-solving skills.

  • Basic computer skills (Excel, Microsoft outlook, Word, etc.)

NOTE: relocation assistance is NOT offered for this position.

#LI-PG1

#LI-Field

Travel Requirements

50+%Relocation Assistance Provided (as applicable)NoRepresented/Union PositionNoVisa Sponsored PositionNo. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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About Duke Energy

Sourced by ZipRecruiter

Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America’s largest energy holding companies. Our electric utilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 50,000 megawatts of energy capacity. Our natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. Our company employs 28,000 people.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1904