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Duke Energy Customer Service Jobs in Virginia (NOW HIRING)

Sandhu Group LLC

Customer Service

Chester, VA

$12.77 - $14.50/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and ... Brings an upbeat energy to the team * Has a commitment to timeliness and a sense of urgency

Sandhu Group LLC

Customer Service

Colonial Heights, VA · On-site

$12.77 - $14.50/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and ... Brings an upbeat energy to the team * Has a commitment to timeliness and a sense of urgency

New

Sandhu Group LLC

Customer Service

Powhatan, VA

$12.77 - $14.50/hr

Team Member (Customer Service) Responsibilities: * Make and prepare guest orders with accuracy and ... Brings an upbeat energy to the team * Has a commitment to timeliness and a sense of urgency

Duke Chevrolet GMC

Express Lane Advisor

Suffolk, VA · On-site

... service that work very well together to help our customers, and each other. Read our Google reviews below to learn from our customers! Read Our Google Reviews Life at Duke Chevrolet GMC: Typical day ...

Duke Chevrolet GMC

Express Lane Advisor

Suffolk, VA · On-site

... service that work very well together to help our customers, and each other. Read our Google reviews below to learn from our customers! Read Our Google Reviews Life at Duke Chevrolet GMC: Typical day ...

Duke Chevrolet GMC

Express Lane Technician

Suffolk, VA · On-site

$15/hr

We want everyone to be able to call Duke home and have a positive career. Our service manager ... Providing excellent customer service keeping in mind that our customer's perspective comes first.

Duke Chevrolet GMC

Express Lane Advisor

Suffolk, VA · On-site

... service that work very well together to help our customers, and each other. Read our Google reviews below to learn from our customers! Read Our Google Reviews Life at Duke Chevrolet GMC: Typical day ...

Duke Chevrolet GMC

Express Lane Technician

Suffolk, VA · On-site

$15/hr

We want everyone to be able to call Duke home and have a positive career. Our service manager ... Providing excellent customer service keeping in mind that our customer's perspective comes first.

Duke Chevrolet GMC

Express Lane Technician

Suffolk, VA · On-site

$15/hr

We want everyone to be able to call Duke home and have a positive career. Our service manager ... Providing excellent customer service keeping in mind that our customer's perspective comes first.

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All JobsDuke Energy Customer Service JobsDuke Energy Customer Service Jobs in Virginia

Duke Energy Customer Service information

See Virginia salary details

$9

$18

$26

How much do duke energy customer service jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for duke energy customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What does a Duke Energy Customer Service representative do?

A Duke Energy Customer Service representative assists customers with questions about their energy accounts, billing, service interruptions, and new service requests. They serve as the first point of contact for customers, helping to resolve issues, provide information about energy usage, and offer solutions for payment or technical problems. Representatives may also handle outage reports and coordinate with field technicians to address service concerns. Their goal is to ensure a positive customer experience and maintain reliable communication between Duke Energy and its customers.

What are the key skills and qualifications needed to thrive as a Duke Energy Customer Service representative?

To thrive as a Duke Energy Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency are typically required. Patience, active listening, and professionalism help representatives build positive rapport and effectively resolve customer concerns. These skills and qualities are crucial for ensuring customer satisfaction, maintaining company reputation, and efficiently addressing service issues.

What are some common challenges faced by Duke Energy Customer Service representatives, and how are they supported in handling them?

Duke Energy Customer Service representatives often handle a high volume of inquiries, ranging from billing questions to outage reports, sometimes from customers who may be upset or experiencing emergencies. To help manage these challenges, representatives receive comprehensive training, ongoing support from supervisors, and access to knowledge bases and escalation procedures. The work environment is team-oriented, with frequent collaboration and regular feedback sessions to continuously improve service quality. Team members are encouraged to share experiences and solutions, fostering a supportive culture that helps staff navigate difficult situations while maintaining customer satisfaction.

What is the difference between Duke Energy Customer Service vs Duke Energy Meter Reader?

AspectDuke Energy Customer ServiceDuke Energy Meter Reader
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; training on meter reading procedures
Work EnvironmentOffice setting, call centers, customer locationsOutdoor fieldwork, utility sites
Employer & Industry UsageCustomer support for utility servicesReading meters to record energy usage

While Duke Energy Customer Service representatives handle customer inquiries, billing, and support, Duke Energy Meter Readers focus on physically reading utility meters in the field. Both roles require a high school diploma and are essential to utility operations, but they differ in work environment and daily tasks.

Is remote Duke Energy Customer Service a stressful job?

Remote Duke Energy Customer Service roles typically involve handling customer inquiries and resolving issues, which can be stressful during high call volumes or complex cases. However, the job often provides training, clear protocols, and a supportive environment to help manage stress levels.

What are popular job titles related to Duke Energy Customer Service jobs in Virginia?

For Duke Energy Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Duke Energy Customer Service jobs in Virginia look for?

The top searched job categories for Duke Energy Customer Service jobs in Virginia are:

Duke Energy Customer Service jobs near you
Infographic showing various Duke Energy Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Customer Service Representative

Waste Connections

Norfolk, VA • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 5 hours ago

Waste Connections rating

7.4

Company rating: 7.4 out of 10

Based on 265 frontline employees who took The Breakroom Quiz

29th of 91 rated recycling and waste

Job description

Are you a High Energy CSR?
Do you have Call Center experience?
Bay Disposal is looking for a High Energy Customer Service Representative to join the team at our Hauling location in Norfolk, VA.
Pay rate: $19/hr
DUTIES AND RESPONSIBILITIES:
  • Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
  • Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
  • Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
  • Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
  • Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
  • Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
  • A typical schedule for this position is 8am-5pm Monday-Friday.

WORKING CONDITIONS AND PHYSICAL EFFORT:
  • Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
  • CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards.
  • Also, long periods spent sitting, typing, or looking at a computer screen are common.

MINIMUM JOB REQUIREMENTS:
  • This is an advanced customer service role. Minimum 2 years of Customer Service experience in a high call volume atmosphere required.
  • Experience with MS Word, Excel, and Email required. Typing and 10-key skills are required.
  • Excellent organization and communication skills.
  • This position requires excellent oral and written communication skills.
  • This position requires ability to read and comprehend technical manuals.
  • Bilingual preferred.
  • Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

Apply today and Connect with Your Future!
We offer excellent Family benefits including: medical, dental, vision, flexible spending account, short term & long term disability, life insurance, 401(k) retirement.
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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