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Duke Energy Customer Service Jobs (NOW HIRING)

Duke Energy

Engineering Co-op Spring 2027

Cayuga, IN

... service area. This department is also responsible for any upgrades to these facilities to ensure ... As part of Duke Energy's broader strategy to meet rising customer demand and decarbonize the grid ...

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Duke Energy

Engineering Co-op Spring 2027

Ocala, FL

... service area. This department is also responsible for any upgrades to these facilities to ensure ... As part of Duke Energy's broader strategy to meet rising customer demand and decarbonize the grid ...

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Duke Energy

Engineering Co-op Spring 2027

Raleigh, NC

... service area. This department is also responsible for any upgrades to these facilities to ensure ... As part of Duke Energy's broader strategy to meet rising customer demand and decarbonize the grid ...

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How much do duke energy customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for duke energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Duke Energy Customer Service representative do?

A Duke Energy Customer Service representative assists customers with questions about their energy accounts, billing, service interruptions, and new service requests. They serve as the first point of contact for customers, helping to resolve issues, provide information about energy usage, and offer solutions for payment or technical problems. Representatives may also handle outage reports and coordinate with field technicians to address service concerns. Their goal is to ensure a positive customer experience and maintain reliable communication between Duke Energy and its customers.

What are the key skills and qualifications needed to thrive as a Duke Energy Customer Service representative?

To thrive as a Duke Energy Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency are typically required. Patience, active listening, and professionalism help representatives build positive rapport and effectively resolve customer concerns. These skills and qualities are crucial for ensuring customer satisfaction, maintaining company reputation, and efficiently addressing service issues.

What are some common challenges faced by Duke Energy Customer Service representatives, and how are they supported in handling them?

Duke Energy Customer Service representatives often handle a high volume of inquiries, ranging from billing questions to outage reports, sometimes from customers who may be upset or experiencing emergencies. To help manage these challenges, representatives receive comprehensive training, ongoing support from supervisors, and access to knowledge bases and escalation procedures. The work environment is team-oriented, with frequent collaboration and regular feedback sessions to continuously improve service quality. Team members are encouraged to share experiences and solutions, fostering a supportive culture that helps staff navigate difficult situations while maintaining customer satisfaction.

What is the difference between Duke Energy Customer Service vs Duke Energy Meter Reader?

AspectDuke Energy Customer ServiceDuke Energy Meter Reader
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; training on meter reading procedures
Work EnvironmentOffice setting, call centers, customer locationsOutdoor fieldwork, utility sites
Employer & Industry UsageCustomer support for utility servicesReading meters to record energy usage

While Duke Energy Customer Service representatives handle customer inquiries, billing, and support, Duke Energy Meter Readers focus on physically reading utility meters in the field. Both roles require a high school diploma and are essential to utility operations, but they differ in work environment and daily tasks.

Is remote Duke Energy Customer Service a stressful job?

Remote Duke Energy Customer Service roles typically involve handling customer inquiries and resolving issues, which can be stressful during high call volumes or complex cases. However, the job often provides training, clear protocols, and a supportive environment to help manage stress levels.
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What job categories do people searching Duke Energy Customer Service jobs look for?

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Duke Energy Customer Service jobs near you
Infographic showing various Duke Energy Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Key Account Manager - Duke Energy

Siemens Energy, Inc.

Charlotte, NC • On-site

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Siemens Energy rating

8.3

Company rating: 8.3 out of 10

Based on 88 frontline employees who took The Breakroom Quiz

118th of 496 rated machine equipment manufacturers

Job description

A Snapshot of Your Day
Serve as the Key Account Manager for Duke Energy responsible for developing and maintaining a deep understanding the customers culture, needs, business objectives, and business strategy. This role is a replacement to ensure business continuity at Duke Energy within the North American, Markets & Customers organization. The role is critical for maintaining and growing this key customer relationship and directly supporting regional business objectives. To achieve this, the role is structured around three core areas: Strategic Account & Relationship Management to nurture and expand the client partnership, Business Development to drive revenue growth across the Siemens Energy portfolio, and Commercial & Market Strategy to position our offerings effectively. The ideal candidate will possess advanced skills in strategic selling, negotiation, and executive-level relationship building, supported by a strong business or technical background. Additionally, the person will be responsible for business and market development within the states of North Carolina and South Carolina which includes calling on additional customers from a strategic perspective, attending local conferences and association events, etc. This individual will report to the Vice President of the Region.
How You'll Make an Impact
  • Strategic Account & Relationship Management
    • Develop and execute medium to long-range strategic account plans to protect, grow, and diversify the relationship with Duke Energy.
    • Establish and maintain strong, multi-level customer relationships, including engagement with executive leadership to align strategic objectives.
    • Be a central point of contact for the client to ensure high-quality service, provide assistance in resolving complex issues while driving overall customer satisfaction.
    • Organize and lead executive sponsor meetings between Duke Energy and Siemens Energy senior management to strengthen the partnership.
  • Business Development & Sales
    • Promoting with BA sales teams to ensure Siemens Energy's full portfolio of products, services, and solutions.
    • BA sales teams are responsible for the sales process at all accounts, including key accounts. KAM's will support BA sales teams as requested, and BA sales teams will ensure that KAM is is transparently updated as sales engagements progress.
    • Monitor and ensure account targets are met and new business goals are achieved..
    • Work with BA sales to ensure sales forecasts within the CRM system are complete and accurate.
  • Commercial & Market Strategy
    • Maintain expert knowledge of the Siemens Energy portfolio, market landscape, competitor activities, and industry trends relevant to Duke Energy.
    • Develop and articulate compelling value propositions and commercial strategies tailored to the customer's specific needs and business drivers.
What You Bring
  • Bachelor's degree or equivalent experience, preferably in Engineering, Business Administration, or a related field.
  • 10+ years of progressive experience in key account management, strategic sales, or business development, with a proven track record in the energy sector. Candidates with more experience can be considered for a higher level or vice-versa.
  • Demonstrated ability to lead an account strategy for large complex customers and align internal BA sales teams to close large, complex projects and build strong executive-level relationships.
  • Travel, as needed (~50%).
  • Applicants must be legally authorized for employment in the United States without the need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Rewards
  • Career growth and development opportunities; supportive work culture
  • Company paid Health and wellness benefits
  • Paid Time Off and paid holidays
  • 401K savings plan with company match
  • Family building benefits
  • Parental leave
Equal Employment Opportunity Statement
Siemens Energy and Siemens Gamesa Renewable Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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