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Duke Energy Customer Service Jobs (NOW HIRING)

... Duke Energy's competitive position. Meet with clients to assist in determining service needs and ... Previous customer interface experience, with preference for experience in project management of ...

... Duke Energy's competitive position. Meet with clients to assist in determining service needs and ... Previous customer interface experience, with preference for experience in project management of ...

... Duke Energy's competitive position. Meet with clients to assist in determining service needs and ... Previous customer interface experience, with preference for experience in project management of ...

... Duke Energy's competitive position. Meet with clients to assist in determining service needs and ... Previous customer interface experience, with preference for experience in project management of ...

... Duke Energy's competitive position. Meet with clients to assist in determining service needs and ... Previous customer interface experience, with preference for experience in project management of ...

... service area. This department is also responsible for any upgrades to these facilities to ensure ... As part of Duke Energy's broader strategy to meet rising customer demand and decarbonize the grid ...

Engineering Co-op Fall 2026

Plainfield, IN

$17.25 - $22.25/hr

... service area. This department is also responsible for any upgrades to these facilities to ensure ... As part of Duke Energy's broader strategy to meet rising customer demand and decarbonize the grid ...

Engineering Co-op Fall 2026

Cayuga, IN · On-site

$16.75 - $21.75/hr

... service area. This department is also responsible for any upgrades to these facilities to ensure ... As part of Duke Energy's broader strategy to meet rising customer demand and decarbonize the grid ...

Engineering Co-op Fall 2026

Ocala, FL

$16.25 - $21.25/hr

... service area. This department is also responsible for any upgrades to these facilities to ensure ... As part of Duke Energy's broader strategy to meet rising customer demand and decarbonize the grid ...

Engineering Co-op Fall 2026

Lake Mary, FL

$15.25 - $20/hr

... service area. This department is also responsible for any upgrades to these facilities to ensure ... As part of Duke Energy's broader strategy to meet rising customer demand and decarbonize the grid ...

Engineering Co-op Fall 2026

Union, KY

$16 - $20.75/hr

... service area. This department is also responsible for any upgrades to these facilities to ensure ... As part of Duke Energy's broader strategy to meet rising customer demand and decarbonize the grid ...

Engineering Co-op Fall 2026

Edwardsport, IN

$16.50 - $21.50/hr

... service area. This department is also responsible for any upgrades to these facilities to ensure ... As part of Duke Energy's broader strategy to meet rising customer demand and decarbonize the grid ...

Engineering Co-op Fall 2026

Owensville, IN

$16.50 - $21.25/hr

... service area. This department is also responsible for any upgrades to these facilities to ensure ... As part of Duke Energy's broader strategy to meet rising customer demand and decarbonize the grid ...

Engineering Co-op Fall 2026

Cincinnati, OH

$16.75 - $21.75/hr

... service area. This department is also responsible for any upgrades to these facilities to ensure ... As part of Duke Energy's broader strategy to meet rising customer demand and decarbonize the grid ...

Engineering Co-op Fall 2026

Goldsboro, NC

$15.50 - $20.25/hr

... service area. This department is also responsible for any upgrades to these facilities to ensure ... As part of Duke Energy's broader strategy to meet rising customer demand and decarbonize the grid ...

Engineering Co-op Fall 2026

Noblesville, IN

$16.50 - $21.25/hr

... service area. This department is also responsible for any upgrades to these facilities to ensure ... As part of Duke Energy's broader strategy to meet rising customer demand and decarbonize the grid ...

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Duke Energy Customer Service information

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How much do duke energy customer service jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for duke energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is it hard to get hired at Duke Energy?

Getting hired for a customer service role at Duke Energy typically involves completing an online application, passing assessments, and participating in interviews. Candidates often need good communication skills and relevant experience, and the hiring process can vary in length depending on the position and applicant pool.

How much do Duke Energy Line workers make?

Duke Energy line workers typically earn an average salary ranging from $60,000 to $80,000 per year, depending on experience, location, and certifications. They often work in outdoor environments and may require specialized training and safety certifications.

What is the difference between Duke Energy Customer Service vs Duke Energy Meter Reader?

AspectDuke Energy Customer ServiceDuke Energy Meter Reader
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; training on meter reading procedures
Work EnvironmentOffice setting, call centers, customer locationsOutdoor fieldwork, utility sites
Employer & Industry UsageCustomer support for utility servicesReading meters to record energy usage

While Duke Energy Customer Service representatives handle customer inquiries, billing, and support, Duke Energy Meter Readers focus on physically reading utility meters in the field. Both roles require a high school diploma and are essential to utility operations, but they differ in work environment and daily tasks.

What job makes $10,000 a month without a degree?

In customer service roles like those at Duke Energy, earning $10,000 a month without a degree is uncommon; such high salaries typically require advanced experience, specialized skills, or management positions. Most entry-level customer service jobs pay significantly less, but leadership roles or specialized technical positions may reach higher compensation levels with experience. Generally, high-paying jobs without a degree often involve sales, entrepreneurship, or skilled trades rather than standard customer service roles.

What does a Duke Energy Customer Service representative do?

A Duke Energy Customer Service representative assists customers with questions about their energy accounts, billing, service interruptions, and new service requests. They serve as the first point of contact for customers, helping to resolve issues, provide information about energy usage, and offer solutions for payment or technical problems. Representatives may also handle outage reports and coordinate with field technicians to address service concerns. Their goal is to ensure a positive customer experience and maintain reliable communication between Duke Energy and its customers.

What are the key skills and qualifications needed to thrive as a Duke Energy Customer Service Representative, and why are they important?

To thrive as a Duke Energy Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency are typically required. Patience, active listening, and professionalism help representatives build positive rapport and effectively resolve customer concerns. These skills and qualities are crucial for ensuring customer satisfaction, maintaining company reputation, and efficiently addressing service issues.

What are some common challenges faced by Duke Energy Customer Service representatives, and how are they supported in handling them?

Duke Energy Customer Service representatives often handle a high volume of inquiries, ranging from billing questions to outage reports, sometimes from customers who may be upset or experiencing emergencies. To help manage these challenges, representatives receive comprehensive training, ongoing support from supervisors, and access to knowledge bases and escalation procedures. The work environment is team-oriented, with frequent collaboration and regular feedback sessions to continuously improve service quality. Team members are encouraged to share experiences and solutions, fostering a supportive culture that helps staff navigate difficult situations while maintaining customer satisfaction.

How much does Duke Energy pay per hour?

Duke Energy customer service representatives typically earn around $15 to $20 per hour, depending on experience and location. The role may also include benefits such as health insurance and retirement plans, with schedules often involving shifts that require customer interaction skills.
More about Duke Energy Customer Service jobs
What cities are hiring for Duke Energy Customer Service jobs? Cities with the most Duke Energy Customer Service job openings:
What states have the most Duke Energy Customer Service jobs? States with the most job openings for Duke Energy Customer Service jobs include:
Economic Development Manager

Economic Development Manager

Duke Energy

Charlotte, NC

Full-time

Posted 8 days ago


Duke Energy rating

8.6

Company rating: 8.6 out of 10

Based on 163 frontline employees who took The Breakroom Quiz

7th of 74 rated oil and gas companies


Job description

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Sunday, June 14, 2026More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

The selected candidate must sit within a commutable distance to a Duke Energy office in the Western, Piedmont Triad or Charlotte regions of North Carolina.

Position Summary

To increase electric revenues, improve local economies, and enhance Duke Energy's brand by recruiting new electrically profitable industrial and commercial load to our service footprint. A good economic development manager will accomplish that by:

  • Maintaining a wide array of allies across the economic development spectrum

  • Developing an understanding of the forces which drive projects to choose a new site and the tactics used by the economic development profession to succeed in winning these projects

  • Bringing knowledge of energy and utility company operations to the Economic Development arena

  • Using company's resources to lead, innovate, and ultimately win projects

  • Always representing the company at all levels as a consummate professional

Responsibilities
  • Manage economic development leads/projects in the region by developing effective working relationships with state, regional, and local economic development organizations to enhance Duke Energy's influence in the regional economy. Manage leads/projects in the region - overseeing activity, resources, negotiations, and packages required for project closure. Work with the Economic Development Partnership of North Carolina as well as regional and local economic development organizations. Build trade ally network through membership in targeted economic development support organizations. Business development activities within existing state, region and local networks; including product (site) development and site analysis/assistance for communities and state representatives. Provide information, data and marketing materials for partners as needed to meet client needs. Conduct client visits to service area.

  • Implement strategies and tactics for creating economic growth to stimulate the economic vitality of the Carolinas. Assume project ownership responsibilities resulting from new and expansion business leads, staying involved until project commitment. Communicate as needed across internal and external networks regarding leads and pertinent information. Communication interfaces include but are not limited to lead generation channels such as site selection consultants, existing customers, new prospective customers, and trade shows. Other contacts/relationship development and management requirements include Local ED professionals, Regional ED professionals, State ED professionals, Workforce training program contacts, local elected officials, state elected officials, ally communities, and other professional ED organizations. Utilize and implement guidelines for evaluating value of business growth. Maintain accurate and up-to-date project tracking within CRM. Provide input as requested to support leadership decision-making and strategic planning.

  • Position economic development team internally and externally as key source of knowledge about Duke Energy's value in encouraging economic growth. Support and promote Duke Energy economic development programs (including Site Readiness), ensuring communities effectively utilize available resources to foster sustainable growth and long-term vitality. Represent Duke Energy wherever necessary in promoting and encouraging economic development. Leverage internal resources to provide support for communities and state in attracting business growth. Develop and increase professional knowledge and image. Promote the Duke Energy Economic Development team credibility and reputation to enable deeper engagement, leadership and quarterbacking regarding project closure. Knowledge of Duke Energy's distribution and transmission system. Utilize creative problem solving and incentives to assure Duke Energy's competitive position. Meet with clients to assist in determining service needs and provide accurate/quick information to assist communities and states in responding to client's request for information. Provide input as needed in evaluating level of contributions to partner organizations. Maintain business contacts among Duke Energy entities in support of Code of Conduct. Build knowledge of Duke Energy's rate schedules and related product offerings.

Basic/Required Qualifications
  • Bachelor's degree in Engineering, Economics, Business or adjacent field

  • Five (5) years minimum required related experience

  • In lieu of degree(s) and years' experience above, High School/GED and 10 years minimum required related experience

Desired Qualifications
  • Previous customer interface experience, with preference for experience in project management of competitive industrial and commercial projects

  • Comfort navigating complex challenges, with the motivation to solve problems and move projects forward in dynamic environments

  • Understanding of the energy industry, with experience in one or more areas of the utility sector, such as rates, power delivery, or customer service

  • Experience in General Construction, Real Estate Development, Project Finance

  • Proficiency with mapping programs

  • Ability to interface effectively with all levels of management, both internal and external

  • Ability to manage internal and external relationships, networking, benchmarking

  • Demonstrated communication skills with experience in preparation of written documents, proposals and presentations.

  • Effective interpersonal and human relations skills to work with internal and external customers, suppliers, and peers in a team-oriented work environment

  • Highly motivated self-starter

  • Ability to lead assigned responsibilities with a high degree of independence

  • Economic Development Project management experience

  • Ability to prioritize numerous multi-tasking requests, discerning between what is important and what is urgent

  • Proficiency with basic Microsoft Office applications

  • Exceptional organizational skills

  • Experience with a large multi-functional business unit

Working Conditions
  • Field Mobility Classification - Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.

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Travel Requirements

25-50%Relocation Assistance Provided (as applicable)NoRepresented/Union PositionNoVisa Sponsored PositionNoPlease note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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About Duke Energy

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Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America’s largest energy holding companies. Our electric utilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 50,000 megawatts of energy capacity. Our natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. Our company employs 28,000 people.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1904