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Duke Energy Customer Service Jobs (NOW HIRING)

Duke Energy

Engineering Co-op Spring 2027

Union, KY

... service area. This department is also responsible for any upgrades to these facilities to ensure ... As part of Duke Energy's broader strategy to meet rising customer demand and decarbonize the grid ...

New

Duke Energy Corporation

Duke Energy is one of America's largest utilities, serving more than 9 million customers in North ... Be a part of a team dedicated to innovation and service. A company with a strategic long-term plan ...

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How much do duke energy customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for duke energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Duke Energy Customer Service representative do?

A Duke Energy Customer Service representative assists customers with questions about their energy accounts, billing, service interruptions, and new service requests. They serve as the first point of contact for customers, helping to resolve issues, provide information about energy usage, and offer solutions for payment or technical problems. Representatives may also handle outage reports and coordinate with field technicians to address service concerns. Their goal is to ensure a positive customer experience and maintain reliable communication between Duke Energy and its customers.

What are the key skills and qualifications needed to thrive as a Duke Energy Customer Service representative?

To thrive as a Duke Energy Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency are typically required. Patience, active listening, and professionalism help representatives build positive rapport and effectively resolve customer concerns. These skills and qualities are crucial for ensuring customer satisfaction, maintaining company reputation, and efficiently addressing service issues.

What are some common challenges faced by Duke Energy Customer Service representatives, and how are they supported in handling them?

Duke Energy Customer Service representatives often handle a high volume of inquiries, ranging from billing questions to outage reports, sometimes from customers who may be upset or experiencing emergencies. To help manage these challenges, representatives receive comprehensive training, ongoing support from supervisors, and access to knowledge bases and escalation procedures. The work environment is team-oriented, with frequent collaboration and regular feedback sessions to continuously improve service quality. Team members are encouraged to share experiences and solutions, fostering a supportive culture that helps staff navigate difficult situations while maintaining customer satisfaction.

What is the difference between Duke Energy Customer Service vs Duke Energy Meter Reader?

AspectDuke Energy Customer ServiceDuke Energy Meter Reader
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; training on meter reading procedures
Work EnvironmentOffice setting, call centers, customer locationsOutdoor fieldwork, utility sites
Employer & Industry UsageCustomer support for utility servicesReading meters to record energy usage

While Duke Energy Customer Service representatives handle customer inquiries, billing, and support, Duke Energy Meter Readers focus on physically reading utility meters in the field. Both roles require a high school diploma and are essential to utility operations, but they differ in work environment and daily tasks.

Is remote Duke Energy Customer Service a stressful job?

Remote Duke Energy Customer Service roles typically involve handling customer inquiries and resolving issues, which can be stressful during high call volumes or complex cases. However, the job often provides training, clear protocols, and a supportive environment to help manage stress levels.
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Duke Energy Customer Service jobs near you
Infographic showing various Duke Energy Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Project Management Internship - Summer 2027

Duke Energy

Terrell, NC • Hybrid

$27K - $31K/yr

Full-time

Posted 3 days ago

New

Duke Energy rating

8.6

Company rating: 8.6 out of 10

Based on 167 frontline employees who took The Breakroom Quiz

12th of 87 rated oil and gas companies

Job description

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Thursday, October 1, 2026More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Program Location for 2027:Potential opportunities at locations across our footprint - North Carolina and Florida. As part of the application process, you'll have the opportunity to indicate which locations interest you.

Internship Overview

At Duke Energy, Project Management Interns support the planning, coordination, and execution of critical projects that help deliver safe, reliable, and sustainable energy to our customers. Interns gain hands-on experience working alongside experienced project managers and project teams, contributing to real-world projects while developing leadership, communication, organization, and problem-solving skills.

As a Project Management Intern, you may assist with:

  • Project planning, scheduling, and coordination activities

  • Tracking project milestones, deliverables, and budgets

  • Preparing and maintaining project documentation and reports

  • Supporting stakeholder communications and meeting coordination

  • Identifying and tracking project risks and action items

  • Monitoring project performance metrics and progress updates

  • Collaborating with cross-functional teams to support successful project execution

Project Management professionals play a critical role in delivering projects safely, on time, and within budget while balancing business priorities, regulatory requirements, and customer needs.

Available Project Management Opportunities

Transmission

The Transmission organization is responsible for planning, designing, constructing, and maintaining the infrastructure that delivers electricity across Duke Energy's service territory. Project Management Interns may support projects involving transmission lines, substations, system upgrades, and reliability improvements. Interns gain exposure to large-scale infrastructure projects that help ensure safe and reliable service for millions of customers.

Coal Combustion Products (CCP)

The CCP organization supports Duke Energy's coal ash excavation and closure projects, which are a key part of the company's environmental commitment and sustainability strategy. Project Management Interns may assist with project coordination and administrative activities at excavation sites, including preparing environmental compliance documentation, maintaining project schedules, tracking project progress, coordinating stakeholders, and supporting overall project execution. This role provides firsthand experience supporting large-scale environmental remediation and construction projects.

Basic/Required Qualifications

  • Currently enrolled and pursuing a four-year degree in Engineering, Construction Management, Project Management, or other related degree

  • Must not graduate prior to August 2027

  • Cumulative GPA of 2.75 or higher

Working Conditions

  • Hybrid, field, and onsite work environment opportunities available

  • Housing stipend available when applicable

  • Some opportunities require a valid driver's license

  • Reliable, consistent transportation is required to ensure timely arrival at the applicable facility.

  • Many of our opportunities require a 40-hour work week

About Us:

Duke Energy, one of the largest electric powers holding company in the U.S., is a Fortune 150 company dedicated to driving the future of reliable, affordable and cleaner energy. Join us in our mission to build a smarter energy future and help drive our transition to net-zero carbon emissions from electricity generation by 2050.

Why Duke Energy?

Here are the top 3 reasons why working at Duke Energy as a college student is the number one choice for you:

1. Career Development: Duke Energy provides extensive training programs, mentorship opportunities, and career development resources to help students grow professionally.

2. Growth and Reputation: As one of the largest energy companies in the U.S., Duke Energy offers job growth and a reputable name in the industry, which can be advantageous for future career prospects.

3. Work-Life Balance: The company supports a healthy work-life balance with flexible work schedules, remote work options, and employee wellness programs.

Travel Requirements

Relocation Assistance Provided (as applicable)NoRepresented/Union PositionNoVisa Sponsored PositionNo. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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About Duke Energy

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Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America’s largest energy holding companies. Our electric utilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 50,000 megawatts of energy capacity. Our natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. Our company employs 28,000 people.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1904

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