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Duke Energy Customer Service Jobs in Florida (NOW HIRING)

Duke Energy

Engineering Co-op Spring 2027

Ocala, FL · On-site

... service area. This department is also responsible for any upgrades to these facilities to ensure ... As part of Duke Energy's broader strategy to meet rising customer demand and decarbonize the grid ...

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Duke Energy

Engineering Co-op Spring 2027

Lake Mary, FL · On-site

... service area. This department is also responsible for any upgrades to these facilities to ensure ... As part of Duke Energy's broader strategy to meet rising customer demand and decarbonize the grid ...

New

Duke Energy Corporation

Duke Energy is one of America's largest utilities, serving more than 9 million customers in North ... Be a part of a team dedicated to innovation and service. A company with a strategic long-term plan ...

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Duke Energy Customer Service information

See Florida salary details

$7

$14

$20

How much do duke energy customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for duke energy customer service in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What does a Duke Energy Customer Service representative do?

A Duke Energy Customer Service representative assists customers with questions about their energy accounts, billing, service interruptions, and new service requests. They serve as the first point of contact for customers, helping to resolve issues, provide information about energy usage, and offer solutions for payment or technical problems. Representatives may also handle outage reports and coordinate with field technicians to address service concerns. Their goal is to ensure a positive customer experience and maintain reliable communication between Duke Energy and its customers.

What are the key skills and qualifications needed to thrive as a Duke Energy Customer Service representative?

To thrive as a Duke Energy Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic computer proficiency are typically required. Patience, active listening, and professionalism help representatives build positive rapport and effectively resolve customer concerns. These skills and qualities are crucial for ensuring customer satisfaction, maintaining company reputation, and efficiently addressing service issues.

What are some common challenges faced by Duke Energy Customer Service representatives, and how are they supported in handling them?

Duke Energy Customer Service representatives often handle a high volume of inquiries, ranging from billing questions to outage reports, sometimes from customers who may be upset or experiencing emergencies. To help manage these challenges, representatives receive comprehensive training, ongoing support from supervisors, and access to knowledge bases and escalation procedures. The work environment is team-oriented, with frequent collaboration and regular feedback sessions to continuously improve service quality. Team members are encouraged to share experiences and solutions, fostering a supportive culture that helps staff navigate difficult situations while maintaining customer satisfaction.

What is the difference between Duke Energy Customer Service vs Duke Energy Meter Reader?

AspectDuke Energy Customer ServiceDuke Energy Meter Reader
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; training on meter reading procedures
Work EnvironmentOffice setting, call centers, customer locationsOutdoor fieldwork, utility sites
Employer & Industry UsageCustomer support for utility servicesReading meters to record energy usage

While Duke Energy Customer Service representatives handle customer inquiries, billing, and support, Duke Energy Meter Readers focus on physically reading utility meters in the field. Both roles require a high school diploma and are essential to utility operations, but they differ in work environment and daily tasks.

Is remote Duke Energy Customer Service a stressful job?

Remote Duke Energy Customer Service roles typically involve handling customer inquiries and resolving issues, which can be stressful during high call volumes or complex cases. However, the job often provides training, clear protocols, and a supportive environment to help manage stress levels.

What are popular job titles related to Duke Energy Customer Service jobs in Florida?

For Duke Energy Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Duke Energy Customer Service jobs in Florida look for?

The top searched job categories for Duke Energy Customer Service jobs in Florida are:

What cities in Florida are hiring for Duke Energy Customer Service jobs?

Cities in Florida with the most Duke Energy Customer Service job openings:

Duke Energy Customer Service jobs near you
Infographic showing various Duke Energy Customer Service job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $29,217 per year, or $14 per hour.

Economic Development Summer Internship 2026-2027

Duke Energy

High Springs, FL • Hybrid

Full-time

Posted 24 days ago

Duke Energy rating

8.6

Company rating: 8.6 out of 10

Based on 168 frontline employees who took The Breakroom Quiz

12th of 87 rated oil and gas companies

Job description

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Friday, September 4, 2026More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Duke Energy is one of America's largest utilities, serving more than 9 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio, Kentucky, and Tennessee. Duke Energy is executing an aggressive clean energy transition to achieve its goals of net-zero methane emissions from its natural gas business by 2030 and net-zero carbon emissions from electricity generation by 2050. Click here to learn more.

  • Forbes names Duke Energy as a World's Best Employer
  • Duke Energy Foundation celebrates 40 years of community impact
  • Click here for Duke Energy's Social Media

Be a part of something powerful. If you are looking for a place where you can make a difference, it's Duke Energy. Be a part of a team dedicated to innovation and service. A company with a strategic long-term plan for growth. Help us build a smarter energy future!

The Economic Development Intern will work with Economic Development Managers and the Assistant Project Manager to:

  • Support economic development projects, site evaluations, and lead generation with the goals of generating new jobs, capital investment, and increased tax base for the communities Duke Energy Florida serves while encouraging revenue and load growth for the company to the benefit of Duke Energy Florida customers.
  • Assist with project responses & site visits.
  • Assist with the coordination of meetings & events, and economic development partner outreach.
  • Assist in the development and implementation of lead generation strategy utilizing research and IT platforms.
  • Provide storm role support if needed.

Basic/Required Qualifications

  • Currently enrolled and pursuing a bachelor's or master's in Business, Communication, Education, International Business, International Affairs, Economics, or Marketing with a graduation date after August 2027.
  • Cumulative GPA of 2.75 or higher

Desired Qualifications

  • Cumulative GPA of 3.25 or higher

Working Conditions

  • Hybrid - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility. Reliable, consistent transportation is required to ensure timely arrival at the applicable facility.
  • 15-hour work week
  • Position will be located in High Springs, FL.

Don't miss out on this incredible chance to jumpstart your career with us. Apply now and be part of a company that's shaping the future of energy.

Travel Requirements

5-15%Relocation Assistance Provided (as applicable)NoRepresented/Union PositionNoVisa Sponsored PositionNo. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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About Duke Energy

Sourced by ZipRecruiter

Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America’s largest energy holding companies. Our electric utilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 50,000 megawatts of energy capacity. Our natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. Our company employs 28,000 people.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1904

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