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Duke Energy Call Center Jobs in Indiana (NOW HIRING)

OneMain Financial

Help Desk Specialist

Evansville, IN · On-site

Comfortable working in a high-energy call center environment, where noise levels vary and team interaction is frequent. * Ability to adapt to changes in technology, processes, and business strategy ...

Bee Window

Telephone Service Representative

Fishers, IN · Hybrid

$20/hr

This role reports directly to the Call Center Manager and works closely with the Call Center ... High energy, positive attitude, and competitive drive with a coachable mindset * Ability to handle ...

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Duke Energy Call Center information

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$10

$17

$23

How much do duke energy call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for duke energy call center in Indiana is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Duke Energy call center position?

To thrive in a Duke Energy Call Center role, you need strong communication skills, a customer service mindset, and familiarity with utility industry procedures, often backed by a high school diploma or equivalent. Experience with customer relationship management (CRM) software and call center phone systems is typically required. Active listening, problem-solving abilities, and patience help you stand out in addressing customer inquiries and resolving issues. These skills are crucial for delivering excellent support, accurately processing information, and ensuring customer satisfaction in a fast-paced environment.

What are the typical daily responsibilities for someone working in the Duke Energy call center?

In the Duke Energy Call Center, your daily responsibilities often include answering customer inquiries about billing, service disruptions, new service setups, and energy efficiency programs. You will interact with customers primarily over the phone, using specialized software to access accounts, provide information, and document interactions. Team members also coordinate with field technicians to schedule service calls or escalate emergency issues. The role involves managing a high volume of calls, adhering to quality standards, and working collaboratively within a supportive team environment to solve customer concerns efficiently.

What is a Duke Energy call center?

A Duke Energy Call Center job involves assisting customers with their energy service needs, including billing inquiries, service requests, and outage reporting. Employees handle inbound calls, provide accurate information, and help resolve issues efficiently. Strong communication and problem-solving skills are essential for success in this role. Training is provided to ensure employees are knowledgeable about company policies and procedures.

What are popular job titles related to Duke Energy Call Center jobs in Indiana? For Duke Energy Call Center jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Duke Energy Call Center jobs in Indiana look for? The top searched job categories for Duke Energy Call Center jobs in Indiana are:
What cities in Indiana are hiring for Duke Energy Call Center jobs? Cities in Indiana with the most Duke Energy Call Center job openings:
Duke Energy Call Center jobs near you
Infographic showing various Duke Energy Call Center job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,452 per year, or $17 per hour.

Materials Trainee - IBEW 1393

Duke Energy Corporation

Plainfield, IN • On-site

$19.25 - $25.75/hr

Full-time

Posted 12 days ago

Duke Energy rating

8.6

Company rating: 8.6 out of 10

Based on 167 frontline employees who took The Breakroom Quiz

10th of 86 rated oil and gas companies

Job description

Important Application Submission Information
In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Thursday, August 6, 2026
More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us - help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Job Summary
Under indirect supervision, perform duties in Materials Management Facilities including, but not limited to, shipping, receiving, storing, issuing and inventory of parts, materials and equipment. Record all transactions. Load, unload and transport parts, materials and equipment and perform other duties as assigned.
  • The duties of this classification are set forth in the job specification for Materials Specialist.
  • Employees in this classification will be assigned to perform work and participate in training resulting in qualifications for promotion to Materials Specialist at the end of two years.

Basic/Required Qualifications (Materials Trainee)
  • High School Diploma/GED
  • Valid driver's license
  • Ability to successfully complete fork-lift, safety, environmental and supply chain-related training

Preferred Qualifications
  • Knowledge of warehouse activities
  • Self-motivated
  • Anticipates, responds and follows up effectively to customers' request, which may include inquires received in person, via phone and/or in writing
  • Good communication skills including ability to effectively interact with management, teammates, and customers
  • Ability to multi-task and adapt to constantly changing conditions, such as time pressures. Must be able to prioritize both long-term and short-term task with varying levels of urgency from multiple team members, balanced along with normal duties
  • Good organizational, time management and interpersonal skills
  • Some generation plant experience and/or warehousing experience
  • Good working knowledge of warehousing
  • Ability to identify problems, consider resolutions and work with teammates to decide on necessary steps to solve the problems
  • Warehouse experience and inventory control
  • Forklift experience

Working Conditions
  • Onsite Mobility Classification - Work will be performed at a company facility.
  • Inside warehouse/storeroom and outside yard environment including all weather conditions and possibly extreme temperatures
  • Frequent overtime and emergency call-out for unscheduled outages
  • Weekend coverage if required
  • Lifting requirements of 50 pounds
  • Job requires frequent walking, bending, kneeling, pulling, climbing ladders, and working in extreme heat or cold

Travel Requirements
5-15%
Relocation Assistance Provided (as applicable)
No
Represented/Union Position
IBEW Local 1393
Visa Sponsored Position
No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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Do Not Sell My Personal Information (CA)
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About Duke Energy

Sourced by ZipRecruiter

Duke Energy, a Fortune 150 company headquartered in Charlotte, N.C., is one of America’s largest energy holding companies. Our electric utilities serve 8.2 million customers in North Carolina, South Carolina, Florida, Indiana, Ohio and Kentucky, and collectively own 50,000 megawatts of energy capacity. Our natural gas unit serves 1.6 million customers in North Carolina, South Carolina, Tennessee, Ohio and Kentucky. Our company employs 28,000 people.

Industry

Utilities

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1904

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