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Dtc Operations Director Jobs (NOW HIRING)

Hasbro

Director, DTC Site Operations

Renton, WA · Hybrid

... DTC storefronts. Ready to lead the team that makes it happen - fast, flawless, and unforgettable for fans? As Site Operations Director, partner with Business, Marketing, and Brand teams to turn ...

Lindt

DTC Operations Manager

Tracy, CA · On-site

## DTC Operations ManagerAplikujremote type: Hybrydowylocations: Tracy, Californiatime type: Pelny ... Individual contributor (no direct reports)**Operations Relationship & Governance*** Govern SLA ...

Socket.dev

Director, DTC Site Operations

Renton, WA · On-site

$150 - $200/hr

... DTC storefronts. Ready to lead the team that makes it happen -- fast, flawless, and unforgettable for fans? As Site Operations Director, partner with Business, Marketing, and Brand teams to turn ...

Lindt and Sprungli

DTC Operations Manager

Tracy, CA · On-site

$106K - $137K/yr

Individual contributor (no direct reports) Operations Relationship & Governance * Govern SLA ... Monitor and report fulfillment KPIs to DTC team * Lead root cause analysis and corrective action ...

Lindt and Sprungli

DTC Operations Manager

Tracy, CA · On-site

$106K - $137K/yr

Individual contributor (no direct reports) Operations Relationship & Governance * Govern SLA ... Monitor and report fulfillment KPIs to DTC team * Lead root cause analysis and corrective action ...

Hasbro

Director, DTC Site Operations

Renton, WA · On-site

$155K - $232K/yr

... DTC storefronts. Ready to lead the team that makes it happen - fast, flawless, and unforgettable for fans? As Site Operations Director, partner with Business, Marketing, and Brand teams to turn ...

Mattel

Supervisor Training DTC

Jonestown, PA · On-site

The Training Supervisor - DTC Operations works in a fast-paced e-commerce distribution environment and is responsible for coordinating, directing, and supervising the training function for Direct-to ...

Mattel

Supervisor Training DTC

Jonestown, MS · On-site

The Training Supervisor - DTC Operations works in a fast-paced e-commerce distribution environment and is responsible for coordinating, directing, and supervising the training function for Direct-to ...

Mattel

Supervisor Training DTC

Jonestown, PA · On-site

The Training Supervisor - DTC Operations works in a fast-paced e-commerce distribution environment and is responsible for coordinating, directing, and supervising the training function for Direct-to ...

Mattel

Supervisor Training DTC

Jonestown, PA · On-site

The Training Supervisor - DTC Operations works in a fast-paced e-commerce distribution environment and is responsible for coordinating, directing, and supervising the training function for Direct-to ...

American Exchange Group

Shipping Manager (DTC)

Perris, CA · On-site

$80/hr

Shipping Manager, Direct-to-Consumer (DTC) Division:AELogistix/Shiplogiq Location:375 E Markham St ... Shipping and Logistics Management - Manage end-to-end shipping operations for DTC orders, including ...

American Exchange Group

Shipping Manager (DTC)

Perris, CA · On-site

$80K/yr

Shipping Manager, Direct-to-Consumer (DTC) Division: AELogistix/Shiplogiq Location: 375 E Markham ... Shipping and Logistics Management - Manage end-to-end shipping operations for DTC orders, including ...

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Dtc Operations Director information

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$34K

$107.7K

$179.5K

How much do dtc operations director jobs pay per year?

As of Sep 10, 2026, the average yearly pay for dtc operations director in the United States is $107,680.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $135,500.00 per year, depending on experience, location, and employer.

What is a DTC Operations Director?

A DTC (Direct-to-Consumer) Operations Director is a senior leader responsible for overseeing the end-to-end operations of a company’s direct-to-consumer sales channels. This includes managing supply chain logistics, order fulfillment, customer service, and process optimization to ensure a seamless and efficient customer experience. They collaborate with marketing, product, and technology teams to drive growth, improve operational efficiency, and scale DTC initiatives. The role typically requires strong leadership, analytical, and problem-solving skills, as well as experience with e-commerce and operations management.

How does a DTC Operations Director typically interact with marketing and customer service teams to streamline the customer journey?

A DTC Operations Director works closely with both marketing and customer service teams to ensure a seamless and efficient customer experience. This collaboration involves aligning operational processes with marketing campaigns, ensuring inventory and fulfillment can support promotional activities, and providing feedback from customer service to improve operational efficiency. Regular cross-functional meetings and shared KPIs help ensure everyone is working toward the same goals, ultimately enhancing customer satisfaction and loyalty. This role often acts as a bridge, translating strategic objectives into operational execution.

What are the key skills and qualifications needed to thrive as a DTC Operations Director, and why are they important?

To thrive as a DTC Operations Director, you need expertise in supply chain management, e-commerce operations, and business analytics, usually backed by a relevant degree and substantial experience in direct-to-consumer channels. Familiarity with ERP systems, order management platforms, and analytics tools is typically required, along with knowledge of logistics software. Strong leadership, strategic thinking, and excellent communication skills set top performers apart in this role. These skills and qualities are crucial for efficiently managing end-to-end DTC operations, optimizing customer experience, and driving business growth.

Is a Dtc Operations Director a high position?

A Dtc Operations Director is a senior leadership role responsible for overseeing direct-to-consumer operations, including supply chain, logistics, and customer experience. It is generally considered a high-level position within a company's organizational hierarchy, often requiring extensive experience and strategic skills.

What does a Dtc Operations Director do?

A DTC Operations Director oversees the direct-to-consumer sales and logistics processes within a company, managing supply chain, order fulfillment, customer service, and sales strategies. They coordinate cross-functional teams, analyze performance metrics, and implement improvements to enhance customer experience and operational efficiency.

What are popular job titles related to Dtc Operations Director jobs?

For Dtc Operations Director jobs, the most frequently searched job titles are:

Infographic showing various Dtc Operations Director job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $107,680 per year, or $51.8 per hour.

Director, DTC Site Operations

Renton, WA • Hybrid

Hasbro
Manufacturing • 5 - 10K employees
Learn more about Hasbroexternal

Full-time

Posted 14 days ago

Hasbro rating

7.9

Company rating: 7.9 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

At Hasbro and Wizards of the Coast, we're building fan experiences that bring some of the most beloved franchises in the world to life across our DTC storefronts. Ready to lead the team that makes it happen - fast, flawless, and unforgettable for fans? As Site Operations Director, partner with Business, Marketing, and Brand teams to turn product lineups and merchandising strategy into standout on-site moments, owning execution from handoff to launch!

This is a hybrid role requiring three days per week in our Renton, WA office.

What You'll Do:

  • Build and grow a team that creates storefront pages and keeps site content sharp and on-brand across multiple DTC properties
  • Plan execution and capacity against business plans, and make sharp trade-off calls when priorities compete
  • Lead the launch execution calendar and deliver every update on time and consistently
  • Transform brand-provided copy and assets into site-specific content and graphics that make each property pop
  • Catch launch risks early, own problem-solving, and keep partners informed every step of the way
  • Set clear SLAs to measure and report on team performance, and find opportunities to automate manual processes
  • Convert engagement data into recommendations that power future launches
  • Launch experiments with partners to continuously improve the shopping experience

What You Will Bring:

  • 8+ years of operational or ecommerce experience in DTC, digital media, entertainment, or consumer brands
  • A track record of turning brand strategy into digital execution - PDPs, homepages, landing pages, site content, and beyond
  • Experience building intake and delivery processes for digital storefronts
  • Consistent track record to spot process gaps, automate manual work, and set SLAs that stick
  • Demonstrated judgment in capacity planning and trade-off decisions under pressure
  • Experience building and leading teams that own digital operations, copy, and digital assets
  • Strong grasp of mobile-first, responsive design
  • Experience launching A/B experiments and translating results into action
  • Sharp cross-functional and escalation-management skills, with the ability to align partners and drive timelines forward

Nice to Have:

  • Comfort operating shared or multi-tenant ecommerce platforms across multiple brands/customers
  • Broad knowledge of end-to-end DTC operations, including both site operations and fulfillment operations
  • Familiarity with Salesforce Commerce Cloud, CMS, or similar platforms
  • Background in graphic design or creative production
  • A genuine passion for gaming, toys, or entertainment franchises

We are an Equal Opportunity / Affirmative Action Employer

Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you have a disability and require assistance in this application process and need to request an accommodation, please contact your recruiter or coordinator.

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