Drupal Developer Jobs in Ohio (NOW HIRING)

Serve as the Customer Service Representative for Engineering Career Services (ECS), providing collaborative, high-quality, accurate, and efficient support to students, staff, faculty, and employers. Respond to inquiries (phone, email, in-person) from students, employers, and others, and make appropriate referrals. Facilitate successful use of ECS software and services for students; assist with user training and answer questions. Work effectively with individuals from diverse backgrounds.

Manage student registration process. Establish and monitor student accounts for texting and job search platforms. Monitor data quality and maintain database integrity and confidentiality. Collect, enter, and analyze data on student users; compile service statistics and assist with surveys. Produce reports and provide data management and administrative support for ECS operations.

Supervise and train front desk student assistants. Coordinates schedules to ensure adequate front desk coverage.

Provide administrative support for ECS events, including signature events, workshops, career fairs, and recruiting functions. Assist with information, outreach, and promotional activities. Support website maintenance and digital signage. Receive, sort, and distribute mail.

Minimum Education: High School diploma or GED. Certification or vocational training may be preferred. 1 year of relevant experience required

Strong technical aptitude and ability to learn and apply new systems quickly. Proven ability to provide professional, service-oriented support to customers. Skilled in fostering positive interactions with a diverse population of students, staff, employers, and faculty. Excellent listening, verbal, and written communication skills, with strong time management, organizational, attention-to-detail, and follow-up abilities. Demonstrated commitment to accuracy, reliability, and dependability

2-4 years of customer service and with MS Word, Excel, PowerPoint, Outlook and database use experience preferred • Bachelor's Level Degree or equivalent educ/exp • Experience with web software like Drupal and Qualtrics is helpful but not required.

Required: Resume

Hiring Range: $16.65 - $21.77

The actual salary paid to an individual will vary based on multiple factors, including, but not limited to, education, years of experience, internal equity, etc.

Hitchcock Hall (0274)

Regular

40

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.