Documentation Project Manager Jobs in Silver Spring, MD

Business Analyst Project Manager (US - Washington DC)

What to expect when you join Sikich.

Team members at Sikich, have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through diverse perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth – for our clients, for ourselves and for our communities.

The professional services landscape continues to evolve. For Sikich, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you. Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, Sikich, has developed into a highly regarded provider of professional services and a sought-after employer of choice.

Do you want to work with other skilled and agile practitioners who thrive on challenge and growth? We believe everyone has untapped potential. That’s why we lead with vision and act fast, pairing deep expertise with practical solutions. Our teams cut through complexity and deliver real impact. It's our hope that you find more than just a job. At Sikich, you'll find optimism, clear insights and genuine warmth, without egos.

Are you ready to grow with us?

Position summary

This is a surge support position through January 15, 2027. Extension is possible but not guaranteed. The position is hybrid, with the office in Washington, DC, supporting a federal client and requires an active public trust or better clearance. Remote candidates will be considered.

Sikich seeks an experienced Technical Business Analyst and Project Manager to support a federal client infrastructure operations team through dual capabilities: (1) assessing technical and operational workflows to identify automation and AI opportunities, and (2) managing multiple infrastructure and cloud migration initiatives from planning through delivery.

This hybrid role combines process improvement analysis with project delivery coordination. You will assess the team's technical and business processes, document workflows and dependencies, identify gaps and bottlenecks, recommend improvements, manage project schedules and risks, remove delivery roadblocks, and communicate status to leadership. You will work closely with engineering staff, project sponsors, and program leadership to improve service delivery, reduce manual effort, accelerate cloud migration timelines, and create measurable gains in productivity and operational outcomes.

This role requires United States citizenship and a Public Trust. Preference is given to candidates located in the National Capital Region, including Washington, DC, Maryland, and Virginia.

What will you do in this role?

You will combine business analysis and project management to drive infrastructure modernization and operational improvements:

Analysis & Process Improvement

• Map and document existing technical and business processes, identifying inefficiencies and automation candidates
• Partner with engineering staff to validate findings and help implement approved recommendations
• Advise on adoption of Microsoft 365 tools, including Power Apps, Power Automate, Copilot, and related AI capabilities
• Develop measurements to report on productivity and outcome improvements resulting from changes
• Produce detailed technical and business process workflow documentation

Project Delivery & Coordination

• Manage multiple infrastructure projects from planning through delivery
• Develop and maintain integrated schedules, milestones, risks, issues, dependencies, action items, and decision logs
• Manage Jira tickets and Confluence pages for assigned projects and ensure project documentation remains current
• Facilitate meetings, document discussions and decisions, assign follow-up actions, and remove delivery roadblocks
• Support adoption and refinement of agile and SAFe practices in an infrastructure operations environment
• Aggregate technical inputs and publish concise status reports for client and company leadership
• Create, edit, review, and coordinate formal project deliverables and presentation materials

What do you need to succeed in this role?

• Empathy, patience and professionalism when working directly with end users, including the ability to explain technical steps clearly over remote sessions.
• Sound judgment to ask for help, appropriate escalation of issues, and the ability to provide enough technical detail for senior administrators to act quickly.
• Basic Excel proficiency for tracking device lists, remediation status, deployment results, and issue trends.
• Ticketing system literacy, with ServiceNow and/or JIRA experience helpful but trainable on the job.

Desired Qualifications:

Required background includes hands-on experience in both of the following areas:

Business Analysis & Process Improvement:

• 8+ years’ experience in project management
• 7+ years' experience in process analysis, documentation, and process improvement
• 4+ years' hands-on experience with Microsoft 365, Power Platform, and AI capabilities (Power Apps, Power Automate, Copilot)
• Demonstrated experience documenting current-state and future-state workflows, facilitating working sessions with technical and business stakeholders, developing process maps and standard operating procedures, and translating findings into actionable recommendations
• Experience in federal government, regulated, or enterprise IT environments

Project Management & Delivery:

• 8+ years' total information technology experience
• 7+ years' experience managing complex IT projects
• 5+ years' experience in a client-facing role
• 2+ years' experience supporting federal government or government-contracting environments
• Demonstrated infrastructure and/or cloud project management experience
• Hands-on, current experience with Jira, Confluence, Microsoft Project, Visio, and Microsoft Office

In compliance with this state’s pay transparency laws, the salary range for this role is $135,000- $140,000 - $145,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location.

In addition, successful candidates will bring a service-oriented mindset, clear communication, sound troubleshooting judgment, and the ability to work collaboratively with technical teams and end users in a remote federal client environment.

• Servant Leader – You are hyper focused on engaging employees, fostering their development, and building a positive culture. 
• Solutions Focused – You see opportunities in every business problem and can develop, articulate, and implement solutions. 
• Collaboration – You are a relationship builder across all levels of the organization and across all business units. 
• Instills Trust - You do what you say, and you follow through on commitments, you act with integrity, you are consistent and are perceived as credible. 
• Impact & Influence Thinking – You gain support for ideas, proposals, and solutions, and get others to act, with or without formal authority, to advance initiatives/objectives. 

About Sikich,

 Sikich, offers the public and private sectors a diverse platform of professional services across consulting, technology, and compliance. Highly specialized and hands-on teams deliver integrated solutions rooted in deep industry experience. Our approach is strategically and thoughtfully designed to help our clients, teams and communities accelerate success.

Sikich, has approximately 2,000 team members and operates across North America, EMEA and APAC. 

Sikich, Total Rewards

Our team members enjoy expansive benefits ranging from competitive compensation and insurance options to wellness programs and a flexible time off policy, to name only a few. Sikich subsidiary also takes pride in prioritizing team members’ health, total wellbeing and time spent with family, friends and in the pursuit of personal goals, hobbies, and endeavors.

Some examples of our many benefits:

• Sikich, maintains a Flexible Time Off (FTO) Policy. We encourage every full-time employee, as your role permits, to utilize paid time off (personal time, mental/physical health care, vacation, sick leave, etc.). Waiting for time off to accrue is common at other companies. At Sikich, you do not have to wait for this benefit to kick in. FTO is activated on your first day with our organization.
• Sikich, will also recognize paid holidays during the year and strives to permit employees to have time off the last week of the calendar year when client and project work permits.
•  Sikich, offers a comprehensive wellness program to engage, challenge and empower team members to take responsibility for their wellbeing. Activities can be tracked through our wellness provider to obtain gift cards and other rewards.

We also offer:

• Flexible work arrangements
• Health, dental, vision, life, and accident/death/disability insurance options
• HSA employer contribution
• Eleven (11) paid holidays annually.
• A robust paid Parental Bonding Leave program covering birth, adoption, and foster children.
• 401(k) with employer contributions
• Tuition reimbursement
• Generous employee referral bonus program
• Client referral bonus program
• Pet insurance
• FORCE – Sikich, community volunteer program enabling each team member to use up to four hours of paid time annually to volunteer and make a difference in their local communities.

Want to learn more? Visit our Careers website or Glassdoor profile.

Sikich is an Equal Opportunity Employer M/F/D/V

Sikich practices in an alternative practice structure in accordance with the AICPA Professional Code of Conduct and applicable law, regulations, and professional standards. Sikich CPA LLC is a licensed CPA firm that provides audit and attest services to its clients, and Sikich LLC and its subsidiaries provide tax and business advisory services to its clients. Sikich CPA LLC has a contractual arrangement with Sikich LLC under which Sikich LLC supports Sikich CPA LLC’s performance of its professional services. Sikich LLC and its subsidiaries are not licensed CPA firms. 

“Sikich” is the brand name under which Sikich CPA LLC and Sikich LLC provide professional services.  The entities under the Sikich brand are independently owned and are not liable for the services provided by any other entity providing services under the Sikich brand. The use of the terms “our company”, “we” and “us” and other similar terms denote the alternative practice structure of Sikich CPA LLC and Sikich LLC.