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Diversion Case Jobs (NOW HIRING)

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Diversion Specialist

$40K/yr

... general case management including coordination and delivery of services relating to housing ... Diversion folders prior to submitting to Supervisor for review. • Participate in bi-weekly ...

Susquehanna University

Diversion Specialist

$40K/yr

... general case management including coordination and delivery of services relating to housing ... Diversion folders prior to submitting to Supervisor for review. • Participate in bi-weekly ...

Project 180

Case Manager

Los Angeles, CA · On-site

$25.24 - $30.62/hr

Case Manager (I-III) Division ... Project 180 - Rapid Diversion Program Pay Scale : $25.24 - $30.62/hour Location : Van Nuys ...

Project 180

Case Manager

Van Nuys, CA · On-site

$25.24 - $30.62/hr

Case Manager (I-III) Division ... Project 180 - Rapid Diversion Program Pay Scale : $25.24 - $30.62/hour Location : Van Nuys ...

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How much do diversion case jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for diversion case in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a diversion case?

A Diversion Case job involves working with individuals, often first-time or low-risk offenders, to provide alternatives to traditional criminal justice processes. The goal is to divert them from incarceration and connect them with resources such as counseling, rehabilitation, or community service programs. This role typically includes assessing eligibility, developing case plans, and monitoring compliance to help clients successfully complete their diversion programs and avoid a criminal record.

What are the key skills and qualifications needed to thrive in a diversion case position?

To thrive as a Diversion Case Manager, you need a background in social work, criminal justice, or counseling, along with experience in case management and crisis intervention. Familiarity with client management databases, court documentation systems, and relevant certifications such as Certified Case Manager (CCM) or equivalent are often required. Strong interpersonal skills, cultural sensitivity, and the ability to build rapport with clients are essential soft skills for this role. These skills are crucial for effectively guiding individuals through alternative legal or treatment programs and coordinating resources to support client success.

What are some typical challenges faced by diversion case managers, and how can they prepare for them?

Diversion Case Managers often work with individuals facing complex legal and personal challenges, including substance use disorders, mental health issues, or unstable housing situations. Navigating limited community resources, handling high caseloads, and meeting court or program deadlines can be demanding. To prepare, staying organized, building strong relationships with local agencies, and engaging in ongoing professional development are key. Many organizations offer training and mentorship to help new hires get comfortable with the specific needs of their client populations and the tools used in diversion programs. Over time, as you become more familiar with local resources and best practices, managing these challenges becomes more manageable and rewarding.

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What are the most commonly searched types of Diversion Case jobs?

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Diversion Case jobs near you
Infographic showing various Diversion Case job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 16% Part Time, and 3% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $51,494 per year, or $24.8 per hour.

Diversion Assistant

The Coalition for the Homeless of Central Florida

Orlando, FL

$17/hr

Full-time

Posted 12 days ago

Job description

POSITION: Diversion Assistant
REPORTS TO: Intake/Diversion Program Manager
STATUS: Hourly – Non-Exempt – Full-Time

Overview: Under the direct supervision of the Diversion Program Manager, the Diversion Assistant supports walk-in clients by identifying safe, appropriate alternatives to shelter entry whenever possible. This role assists the housing counselors in collecting information, providing immediate problem-solving support, coordinating resources, and documenting outcomes. The Diversion Assistant plays a key role in reducing shelter demand and improving system flow, aligned with Housing First principles.

Key Responsibilities:
  • Conduct intake screenings with clients presenting for shelter or services.
  • Assist in identifying diversion opportunities such as reunification with family/friends, temporary arrangements, or other housing options.
  • Provide immediate problem-solving support to help clients identify safe alternatives to shelter entry.
  • Provide conflict resolution and mediation services with clients’ landlords, family, or friends.
  • Gather and verify information necessary to assess diversion options and client needs.
  • Support documentation of diversion attempts and outcomes in the Homeless Management Information System (HMIS).
  • Complete daily/monthly reports accurately and in a timely manner.
  • Coordinate with housing specialists, housing navigators, and community providers for referrals and warm handoffs.
  • Follow up with diverted clients as appropriate to ensure temporary solutions remain stable for up to three (3) months.
  • Maintain accurate records, confidentiality, and adherence to agency protocols.
  • Treat all guests, volunteers, and staff with respect and dignity.
  • Productivity measurements will be monitored closely. Productivity will be measured based on the number of clients successfully diverted. Expectation is no less than thirty (30) clients successfully diverted per month.
  • Maintain timely communication with supervisor regarding barriers, trends, urgent client needs, and program concerns.
  • Assist with appointment scheduling, client coordination, and internal communication related to diversion services.
  • Participate in required meetings, trainings, and professional development activities.
  • Uphold Housing First principles and agency standards in all client interactions and service delivery.
  • Perform other duties necessary for the effective operation of the program, and other duties as assigned by Program Manager.
Qualifications:
  • Candidates must possess an associate’s degree or equivalent number of college credits in a social services field.
  • Two (2)+ years of experience preferred working with the unhoused population.
  • Homeless services, case management, mental health, permanent supportive housing, and rapid rehousing experience preferred.
  • Flexible work schedule to include some evenings and/or weekends. Will be expected to meet clients at times that are convenient for the client and outside of regular work schedule.
  • Ability to pass a background screening in accordance with agency standards.
  • Prior experience with intake, diversion, crisis intervention, or housing navigation preferred.
  • Bi-lingual candidates and veterans are encouraged to apply.
Required Skills:
  • Commitment and ability to engage in an empathetic, non-judgmental way with people in stressful situations; to establish rapport to help resolve homeless households’ immediate housing crisis.
  • Must be proficient in written and verbal communication.
  • The ability to effectively serve a very diverse population with aptitude in the areas of conflict resolution, critical thinking, and problem solving.
  • Ability to manage a work schedule, meet deadlines, and keep appointments as scheduled.
  • Strong problem-solving and decision-making skills, with the ability to resolve conflicts and actively listen.
  • Proficiency in Excel, Outlook, Word, and the ability to quickly learn new software and systems.
  • Ability to maintain accurate documentation and meet reporting deadlines.
  • Ability to work independently while exercising sound judgment and initiative.
  • Ability to collaborate effectively with internal staff and external providers.
  • Ability to maintain professionalism, confidentiality, and appropriate boundaries at all times.
  • Ability to remain calm and effective while working in a fast-paced environment with urgent client needs.
Disclaimer: This job description does not imply that these are the only duties to be performed by the employee in this position. The employee will be required to follow any other job-related instructions and perform other job-related duties requested by any person authorized to give instructions or assignments. This description excludes the marginal functions of the position that are incidental to essential job duties. All duties, responsibilities, and requirements are vital to the job. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

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