Diversion Program Case Manager Jobs (NOW HIRING)

POSITION OVERVIEW 

Applications submitted without a cover letter will not be considered.

Misdemeanor Diversion Program (“MDP”) Case Manager will provide direct case management and coordination of needed services to clients. 

RESPONSIBILITIES 

Case Manager will focus on supporting the execution of the Diversion Hub’s programs and mission.  The Diversion Hub seeks to make lasting, transformative improvements in the lives of the clients that have been impacted by the criminal legal system.  The responsibilities of the Case Manager include: 

• Conducting regular intakes of clients, documenting progress notes, developing service plans, reporting critical incidences, collaborating with partner service navigators, and maintaining complete and comprehensive records for clients. 

• Conducting client assessments to aid in the creation of individualized service plans that are focused on client safety, stability, and self-sufficiency, while maintaining a focus on assisting the client with getting out of the criminal legal system. 

• Evaluating client risk and assessing the need for immediate intervention. 

• Researching present and past criminal legal involvement, documenting progress notes, communicating with case managers on the criminal legal involvement of clients, responsible for tracking upcoming court-ordered appearances, and maintaining complete and comprehensive records for clients to assist them with compliance with the court system. 

• Assisting with pre-trial and/or probation compliance. 

• Maintaining court-ordered appearances for all clients so that clients can be notified by the Justice Navigator of the upcoming court appearances and in the case of an emergency, the Justice Navigator can provide the relevant documentation to the court excusing the clients’ presence, while also re-setting the court date alongside the attorney. 

• Serving as ongoing liaison with services navigators, judges, court clerks, attorneys, and all referring sources. 

• Maintaining adequate communication channels ensuring a good relationship between referring agencies, staff, and clients. 

• Submitting all required justice navigation reports timely for program activity which includes but is not limited to communicating program data, denoting activities, and changes of clients, as well as meeting all reporting requirements that ensure adequate operations. 

• Providing exiting clients with satisfaction surveys when applicable. 

• Assisting the client with developing self-sufficiency and stability by helping with overcoming barriers and meeting the expressed needs of the client. 

• Facilitating client access to needed supports and resources such as but not limited to housing, employment, government benefits, food, ID assistance, clothing, referrals to mental health providers, referrals to physical health facilities, referrals to substance abuse services, vocational opportunities, drug tests, and court order classes. 

• Always adhering to the agency code of ethics and professional standards including maintaining strict client confidentiality. 

• Attending all staff development, training, and meetings as required. 

• Any other duties within the scope, spirit, and purpose of the job and/or organization. 

EDUCATION AND EXPERIENCE 

1 to 3+ years of experience in social work, communication, criminal justice, political science, or similar human service area. 
 

ADDITIONAL JOB REQUIREMENTS 

• Clearance of background check. 

• Must have own transportation for site visits. Valid driver’s license and insurance on the motor vehicle in accordance with state law and agency requirements. 

QUALIFICATIONS OF THE IDEAL CANDIDATE 

• A working knowledge of the criminal justice system. 

• Spanish-speaking preferred. 

• Demonstrate excellent oral and written communication skills. 

• Be able to interact with persons of diverse cultural and socioeconomic backgrounds in a manner that demonstrates sensitivity toward cultural differences and respect for everyone.  

• Possess maturity and judgment consistent with a high level of responsibility. 

• Demonstrate capacity for teaching adults and older adults. 

• Demonstrate flexibility in position requirements. 

• A proven track record of developing community partnerships and building effective collaborations. 

• Proven ability to meet multiple deadlines and balance numerous projects while maintaining a perspective on long-term goals.  

• Independence and self-confidence to act decisively and, at the same time, an ability to receive, integrate and translate others’ ideas and suggestions.  

• Passion and interest in reforming the criminal legal system. 

• A hard-working, positive, mission-driven, and extroverted work style.  

• A welcome attitude to constructive criticism of their work.  

• Analytical skills, quantitative and qualitative.  

COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS 

Intermediate computer, mobile device, and internet skills with knowledge of software programs including but not limited to:  

• Windows and Microsoft Office Products 

• Cloud-based File Sharing such as Google Drive and Dropbox 

• Adobe Products 

• Client Databases 

• Salesforce 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee must be able to sit over long periods of time and be able to talk, hear, sit, stand, and walk; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl climb stairs, lift and or move items of up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Must have an excellent command of the English language and grammar, both verbal and written. Must be able to manually operate and use a computer. Must be able to clearly hear and understand telephone conversations. 

WORK ENVIRONMENT

Diversion Hub serves individuals who may be experiencing mental health challenges, substance use disorders, or other complex barriers. All staff must be comfortable working in a trauma-informed environment and demonstrate empathy, professionalism, and sound judgment when interacting with this population. The safety of our staff and clients is our top priority, and we maintain comprehensive safety protocols, staff training, and facility procedures to prevent and respond to any potential altercations.

EQUAL OPPORTUNITY PROVIDER 

The Diversion Hub has the policy to provide equal employment opportunities to all qualified persons without regard to race, creed, religion, sex, sexual orientation, age, national origin, physical or mental disabilities, marital status, or any other status or characteristic protected under federal, state or local law.