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How much do diversion case jobs pay per hour?

As of May 30, 2026, the average hourly pay for diversion case in the United States is $24.76, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What is a Diversion Case job?

A Diversion Case job involves working with individuals, often first-time or low-risk offenders, to provide alternatives to traditional criminal justice processes. The goal is to divert them from incarceration and connect them with resources such as counseling, rehabilitation, or community service programs. This role typically includes assessing eligibility, developing case plans, and monitoring compliance to help clients successfully complete their diversion programs and avoid a criminal record.

What are the key skills and qualifications needed to thrive in the Diversion Case position, and why are they important?

To thrive as a Diversion Case Manager, you need a background in social work, criminal justice, or counseling, along with experience in case management and crisis intervention. Familiarity with client management databases, court documentation systems, and relevant certifications such as Certified Case Manager (CCM) or equivalent are often required. Strong interpersonal skills, cultural sensitivity, and the ability to build rapport with clients are essential soft skills for this role. These skills are crucial for effectively guiding individuals through alternative legal or treatment programs and coordinating resources to support client success.

What are some typical challenges faced by Diversion Case Managers, and how can they prepare for them?

Diversion Case Managers often work with individuals facing complex legal and personal challenges, including substance use disorders, mental health issues, or unstable housing situations. Navigating limited community resources, handling high caseloads, and meeting court or program deadlines can be demanding. To prepare, staying organized, building strong relationships with local agencies, and engaging in ongoing professional development are key. Many organizations offer training and mentorship to help new hires get comfortable with the specific needs of their client populations and the tools used in diversion programs. Over time, as you become more familiar with local resources and best practices, managing these challenges becomes more manageable and rewarding.
More about Diversion Case jobs
What are the most commonly searched types of Diversion Case jobs? The most popular types of Diversion Case jobs are:
What job categories do people searching Diversion Case jobs look for? The top searched job categories for Diversion Case jobs are:
Diversion Case jobs near you
Diversion Case Manager - Individual Homelessness

Diversion Case Manager - Individual Homelessness

Community Teamwork Inc

Lowell, MA • On-site

$24 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Diversion Case Manager - Individual Homelessness
Pay Range $24.00 to $27.00 per hour
Company Overview
Community Teamwork is a private non-profit organization located in Lowell MA. We employee over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities.
Position Summary
The Diversion Case Manager is responsible for providing case management to participants and providing advocacy, support, and referral information and assisting individuals to overcome barriers to becoming self-sufficient.
Essential Functions and Responsibilities
  • Conduct outreach and assessments in the community (Greater Lowell and Merrimack Valley Region)
  • Evaluate and assess referrals using a Housing First framework
  • Collaborate with local homeless service providers to facilitate smooth transitions from shelters to permanent housing
  • Maintain accurate case records and collect data for statistical analysis
  • Develop and implement participant-centered service plans, focusing on achieving participant goals
  • Monitor participant progress, identifying strengths, needs, barriers, and goals to sustain housing and increase self-sufficiency
  • Educate participants on daily living activities and refer them to necessary service providers
  • Conduct home visits and assist participants in accessing community resources
  • Uphold the values of CTI - Equity, Integrity, Compassion

The duties listed above are representative of the work performed. Other related duties may be assigned.
Qualifications
  • High School Diploma or equivalent education
  • Relevant experience in case management or a related field
  • Knowledge of community resources for low-income individuals and families
  • Empathy and understanding of homelessness and related issues
  • Excellent customer service skills and ability to communicate effectively with supervisors, coworkers, volunteers, donors, and participants
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency in basic computer software and data collection systems
  • Strong crisis management skills
  • Ability to maintain accurate records and confidentiality

Preferred Qualifications
  • Bilingual (English/Spanish, English/Haitian-Creole, English/Khmer, English/Portuguese)

Benefit Information
At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness. We offer:
  • 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays
  • Medical, Dental, and Vision Insurance - Company Paid Life Insurance - Critical Illness Insurance-Pet Insurance
  • Tuition Reimbursement - Career Advancement and Professional Development Opportunities
  • 5% employer contribution to your 401K retirement account after 6 months of employment
  • Great coworkers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve

Equal Opportunity Employer - Vets/Disabled
This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.

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