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Dispute Service Advisor Jobs (NOW HIRING)

Ernst & Young Advisory Services Sdn Bhd

$151K/yr

Advise clients on understanding and managing fraud risk. Examine and evaluate financial and ... Serve as part of Forensic & Integrity Service team to apply knowledge of fraud assessment ...

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Collection & Dispute Analyst

Plano, TX • On-site

Samsung Semiconductor, Inc.
Appliances and Electrical and Electronics Wholesalers • 10K+ employees
Learn more about Samsung Semiconductor, Inc.external

Full-time

Re-posted 16 days ago

Samsung Electronics rating

6.7

Company rating: 6.7 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

Job description

Position Summary

Headquartered in Englewood Cliffs, N.J., Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States-investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.
Responsible for managing all financial activities for National and Major Retail customer AR accounts and establishing best practices to ensure full collection of receivables. Dispute resolutions, contract review, focus on customer satisfaction through process improvements and effective relationships with our business partners. Will be responsible for financial account management of account portfolio and ensure overdue metrics are maintained.

Role and Responsibilities

  • Manage current ATB (Aged Trial Balance), all transactions for assigned accounts
  • Analyze accounts, attention to quality and accuracies is of paramount importance in this role for dispute resolution
  • Conduct reconciliations; identify and investigate problems within the process and system provide suggestions for solutions to resolve the issues
  • Ensure credits are issued for valid customer chargebacks on time
  • Reconcile and resolve credit balances and request refunds if necessary
  • Advise sales teams of outstanding chargeback and past due invoice issues. Enlist support for resolution of disputes
  • Partner with Logistics to resolve shortage deductions/POD issues for chargeback and past due invoice
  • Partner with sales teams on problem issues to ensure timely resolution of outstanding AR issues
  • System updates - including but not limited to proper coding for clearing and matching of chargeback's and credits in SAP
  • Process all clearings prior to monthly closing
  • Effectively manage client relationships and facilitate consistent customer meetings via web-ex
  • Prepare and communicates various weekly, monthly and quarterly financial reports to management. Various Ad Hoc Reporting & Analysis

Skills and Qualifications

Background/Experience

  • Bachelor's degree in Accounting, Finance, Business, Information Systems, or related work experience
  • 4-6 years of work experiences in the related fields
  • Experience with SAP or similar ERP system preferred

Necessary Attributes & Skills

  • Solid analytical and problem-solving skills
  • Ability to identify discrepancies and inconsistencies
  • Strong attention to details is of paramount importance in this role
  • Diplomacy and ability to deal with difficult situations
  • Excellent Oral & Written Communication Skills
  • Solid Microsoft Office skills (Word & Excel) V-lookup and Pivot tables (Macros a+)
  • AI tool implementation and usage skills in the job function preferred
  • Attitude towards work and timeliness in completing daily tasks
  • Sense of urgency to get it done required Relationship Management
  • Ability to multi-task in fast paced environment

#LI-HM1

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.

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