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Dispute Resolution Representative Jobs (NOW HIRING)

Bank of America

Resolution Analyst

Chicago, IL · On-site

The Resolution Analyst plays a critical role in the Cyber Threat Defense Framework by identifying ... They play a pivotal role in accurately representing threats and gathering key leaders to identify ...

Bank of America

Resolution Analyst

Chicago, IL · On-site

The Resolution Analyst plays a critical role in the Cyber Threat Defense Framework as an individual ... They play a pivotal role in accurately representing threats and gathering key leaders to identify ...

Bank of America

Resolution Analyst

Denver, CO

The Resolution Analyst plays a critical role in the Cyber Threat Defense Framework as an individual ... They play a pivotal role in accurately representing threats and gathering key leaders to identify ...

Bank of America

Resolution Analyst

Denver, CO · On-site

The Resolution Analyst plays a critical role in the Cyber Threat Defense Framework by identifying ... They play a pivotal role in accurately representing threats and gathering key leaders to identify ...

Malin

Customer Resolution Specialist

Addison, TX · On-site

Act as a trusted representative of Malin by clearly communicating decisions, next steps, and ... dispute resolution, or a related role with exposure to escalated customer issues.

Bank of America

Resolution Analyst

Chicago, IL · On-site

The Resolution Analyst plays a critical role in the Cyber Threat Defense Framework as an individual ... They play a pivotal role in accurately representing threats and gathering key leaders to identify ...

Bank of America

Resolution Analyst

Washington, DC · On-site

The Resolution Analyst plays a critical role in the Cyber Threat Defense Framework by identifying ... They play a pivotal role in accurately representing threats and gathering key leaders to identify ...

Bank of America

Resolution Analyst

Washington, DC

The Resolution Analyst plays a critical role in the Cyber Threat Defense Framework as an individual ... They play a pivotal role in accurately representing threats and gathering key leaders to identify ...

Axelon

Represents the organization in system-wide negotiations and legal proceedings Responsibilities ... Advanced knowledge of labor laws, negotiations, and dispute resolution * Strong leadership ...

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Dispute Resolution Representative information

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$34K

$70.3K

$114.5K

How much do dispute resolution representative jobs pay per year?

As of May 31, 2026, the average yearly pay for dispute resolution representative in the United States is $70,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $86,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Dispute Resolution Representative, and why are they important?

To thrive as a Dispute Resolution Representative, you typically need strong analytical skills, attention to detail, and a relevant educational background such as a degree in business, law, or a related field. Familiarity with case management systems, CRM software, and knowledge of industry regulations or certifications like ADR (Alternative Dispute Resolution) are often required. Excellent communication, conflict resolution, and negotiation skills are crucial soft skills for success in this role. These abilities ensure disputes are handled efficiently, fairly, and in compliance with policies, maintaining positive client relationships and organizational reputation.

What are some typical challenges a Dispute Resolution Representative faces when handling complex cases?

Dispute Resolution Representatives often encounter challenges such as managing high volumes of cases, navigating emotionally charged interactions with clients, and interpreting complex policies or contracts to find fair solutions. Balancing the interests of all parties while adhering to company guidelines and legal requirements can make negotiations intricate. Effective communication, patience, and strong problem-solving skills are essential for overcoming these obstacles and ensuring positive outcomes.

What are Dispute Resolution Representatives?

Dispute Resolution Representatives are professionals who handle conflicts and disagreements between parties, often in areas such as customer service, finance, or legal matters. Their main responsibility is to investigate disputes, communicate with involved parties, and facilitate a fair resolution according to company policies and relevant regulations. They may work with customers, businesses, or internal teams to resolve issues efficiently and maintain positive relationships. Strong communication, problem-solving, and negotiation skills are essential for this role. Dispute Resolution Representatives often document case details and escalate complex cases when necessary.

What is the difference between Dispute Resolution Representative vs Customer Service Representative?

AspectDispute Resolution RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in conflict resolutionHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, corporate offices, financial institutionsRetail stores, call centers, online support
Employer & Industry UsageFinancial services, telecommunications, insuranceRetail, hospitality, e-commerce
Common Search & Comparison IntentUnderstanding dispute resolution roles and skillsCustomer support and service functions

Dispute Resolution Representatives focus on resolving conflicts, often involving financial or contractual issues, requiring negotiation skills and some certifications. Customer Service Representatives handle general customer inquiries, providing support and information. While both roles involve communication skills, Dispute Resolution Representatives typically deal with more complex issues related to disputes, whereas Customer Service Representatives focus on everyday customer interactions.

More about Dispute Resolution Representative jobs
What job categories do people searching Dispute Resolution Representative jobs look for? The top searched job categories for Dispute Resolution Representative jobs are:
Dispute Resolution Representative jobs near you
Infographic showing various Dispute Resolution Representative job openings in the United States as of May 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $70,345 per year, or $33.8 per hour.
Citations Resolution Team Representative

Citations Resolution Team Representative

Enterprise Holdings

Tulsa, OK • On-site

$18.03 - $19.83/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Enterprise rating

6.9

Company rating: 6.9 out of 10

Based on 440 frontline employees who took The Breakroom Quiz

103rd of 139 rated vehicle equipment hire

Job description

Overview
Start your career with Enterprise! We're hiring immediately!
The Citation Resolution Team Representative is responsible for handling escalated customer service inquires on citations for Enterprise, Alamo and National. Customers and groups contact the team representative via phone, email, and fax or mail correspondence. The team member researches any issue and responds directly to the group or customer to resolve.
This position will be in person in Tulsa, OK with the option to work a hybrid schedule. Working hours will be Monday through Friday with an 8 hour set schedule work day.
This position is located at 14002 E. 21st. St. Tulsa, OK 74134.
We offer a robust Benefits Package including, but not limited to:
  • Competitive Compensation - This position offers targeted 1st year annual compensation of $37,500 with an average 40 hour work week.
  • Paid Time Off, starting with 12 days off per year
  • Health, Dental, Vision insurance; Life Insurance; Prescription coverage
  • Employee discounts on car rentals, car purchases and much more!
  • 401(k) retirement plan with company match and profit sharing

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.
Responsibilities
  • Provide support to rental locations, assisting with citation questions and providing documentation in the event of a chargeback a location is disputing.
  • Answer and process all incoming calls, emails, letters, and faxes.
  • Contact citation issuing agencies to gather information to resolve customer issues
  • Offer guidance to customers on nature of charges and determine whether or not a refund or payment for a citation should be issued.
  • Monitor voicemail and return all calls in a timely manner.
  • Retrieve citation documents upon request from locations, customers and/or citation issuing agencies.

Equal Opportunity Employer/Disability/Veterans
Qualifications
  • 1+ years' experience in a fast paced call center environment handling customer service and basic data entry functions.
  • 1+years' experience in administrative support functions
  • 6 months of Citations experience preferred
  • Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week
  • Must be willing to accept starting pay of $18.03/hour.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

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