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calumet

Dispute Resolution Specialist

Indianapolis, IN · On-site

The Dispute Resolution Specialist will be responsible for various aspects of the customer dispute ... Represent Calumet in a professional manner and create strong partnerships through exemplary ...

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$34K

$70.3K

$114.5K

How much do dispute resolution representative jobs pay per year?

As of May 30, 2026, the average yearly pay for dispute resolution representative in the United States is $70,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $86,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Dispute Resolution Representative, and why are they important?

To thrive as a Dispute Resolution Representative, you typically need strong analytical skills, attention to detail, and a relevant educational background such as a degree in business, law, or a related field. Familiarity with case management systems, CRM software, and knowledge of industry regulations or certifications like ADR (Alternative Dispute Resolution) are often required. Excellent communication, conflict resolution, and negotiation skills are crucial soft skills for success in this role. These abilities ensure disputes are handled efficiently, fairly, and in compliance with policies, maintaining positive client relationships and organizational reputation.

What are some typical challenges a Dispute Resolution Representative faces when handling complex cases?

Dispute Resolution Representatives often encounter challenges such as managing high volumes of cases, navigating emotionally charged interactions with clients, and interpreting complex policies or contracts to find fair solutions. Balancing the interests of all parties while adhering to company guidelines and legal requirements can make negotiations intricate. Effective communication, patience, and strong problem-solving skills are essential for overcoming these obstacles and ensuring positive outcomes.

What are Dispute Resolution Representatives?

Dispute Resolution Representatives are professionals who handle conflicts and disagreements between parties, often in areas such as customer service, finance, or legal matters. Their main responsibility is to investigate disputes, communicate with involved parties, and facilitate a fair resolution according to company policies and relevant regulations. They may work with customers, businesses, or internal teams to resolve issues efficiently and maintain positive relationships. Strong communication, problem-solving, and negotiation skills are essential for this role. Dispute Resolution Representatives often document case details and escalate complex cases when necessary.

What is the difference between Dispute Resolution Representative vs Customer Service Representative?

AspectDispute Resolution RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in conflict resolutionHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, corporate offices, financial institutionsRetail stores, call centers, online support
Employer & Industry UsageFinancial services, telecommunications, insuranceRetail, hospitality, e-commerce
Common Search & Comparison IntentUnderstanding dispute resolution roles and skillsCustomer support and service functions

Dispute Resolution Representatives focus on resolving conflicts, often involving financial or contractual issues, requiring negotiation skills and some certifications. Customer Service Representatives handle general customer inquiries, providing support and information. While both roles involve communication skills, Dispute Resolution Representatives typically deal with more complex issues related to disputes, whereas Customer Service Representatives focus on everyday customer interactions.

More about Dispute Resolution Representative jobs
What job categories do people searching Dispute Resolution Representative jobs look for? The top searched job categories for Dispute Resolution Representative jobs are:
Dispute Resolution Representative jobs near you
Infographic showing various Dispute Resolution Representative job openings in the United States as of May 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $70,345 per year, or $33.8 per hour.

Dispute Resolution Specialist

calumet

Indianapolis, IN • On-site

Other

Posted 8 days ago

Job description

PURPOSE:

The Dispute Resolution Specialist will be responsible for various aspects of the customer dispute process and ensuring the highest level of accuracy is maintained on the customer accounts. This role will interact directly with Customer Service, Sales, Plant personnel, Pricing, Transportation, Credit & Billing, and Quality.

KEY OBJECTIVES AND RESPONSIBILITIES:

  • Responsible for creation and/or investigation of Dispute Cases within SAP Dispute Management for customer driven disputes pertaining to billing and account balance discrepancies
  • Identify and determine root cause and preventative actions on customer disputes
  • Determine if a credit memo and/or debit memo is needed as part of resolution
  • Create credit memos and/or debit memos for the correction of customer billing and account irregularities
  • Create debit memos to charge customers for various post shipment fees
  • Enter internal & external complaints into OHM system and assign to department leads for root cause, corrections, corrective action, and validation
  • Report completion of complaints to Sales & Sales Leadership for the purpose of communicating resolution back to the customer
  • Run and distribute various reports for Disputes, Complaints, and various post shipment billing
  • Responsible for managing a shared email inbox to ensure that maximum efficiency is maintained
  • Customer advocate bringing voice of customer insights for continual improvement
  • Represent Calumet in a professional manner and create strong partnerships through exemplary customer support
  • Provide administrative support to department as needed

REQUIRED EDUCATION/EXPERIENCES:

  • 3+ years of related customer support experience in a manufacturing or distribution environment
  • Proficient computer skills with demonstrated experience in Microsoft office
  • Prior experience with SAP or similar ERP system
  • Ability to analyze data, determine root cause, and resolution

PREFERRED EDUCATION/EXPERIENCES:

  • 3+ years of business to business customer service experience
  • College degree or equivalent work experience
  • Computer savvy with strong technical skills
  • Experience with lean techniques

COMPETENCIES:

  • Highly organized with the ability to manage multiple projects and assignments in a rapidly changing environment while meeting critical deadlines
  • Problem solver with ability to provide solutions
  • Excellent interpersonal communication, both written and verbal
  • Ability to prioritize tasks effectively
  • Demonstration of Calumet Values – Safety, Environment & Social Responsibility, Teamwork, Ownership, Passion for Customers, and Excellence

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