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$34K

$70.3K

$114.5K

How much do dispute resolution representative jobs pay per year?

As of May 31, 2026, the average yearly pay for dispute resolution representative in the United States is $70,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $86,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Dispute Resolution Representative, and why are they important?

To thrive as a Dispute Resolution Representative, you typically need strong analytical skills, attention to detail, and a relevant educational background such as a degree in business, law, or a related field. Familiarity with case management systems, CRM software, and knowledge of industry regulations or certifications like ADR (Alternative Dispute Resolution) are often required. Excellent communication, conflict resolution, and negotiation skills are crucial soft skills for success in this role. These abilities ensure disputes are handled efficiently, fairly, and in compliance with policies, maintaining positive client relationships and organizational reputation.

What are some typical challenges a Dispute Resolution Representative faces when handling complex cases?

Dispute Resolution Representatives often encounter challenges such as managing high volumes of cases, navigating emotionally charged interactions with clients, and interpreting complex policies or contracts to find fair solutions. Balancing the interests of all parties while adhering to company guidelines and legal requirements can make negotiations intricate. Effective communication, patience, and strong problem-solving skills are essential for overcoming these obstacles and ensuring positive outcomes.

What are Dispute Resolution Representatives?

Dispute Resolution Representatives are professionals who handle conflicts and disagreements between parties, often in areas such as customer service, finance, or legal matters. Their main responsibility is to investigate disputes, communicate with involved parties, and facilitate a fair resolution according to company policies and relevant regulations. They may work with customers, businesses, or internal teams to resolve issues efficiently and maintain positive relationships. Strong communication, problem-solving, and negotiation skills are essential for this role. Dispute Resolution Representatives often document case details and escalate complex cases when necessary.

What is the difference between Dispute Resolution Representative vs Customer Service Representative?

AspectDispute Resolution RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in conflict resolutionHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, corporate offices, financial institutionsRetail stores, call centers, online support
Employer & Industry UsageFinancial services, telecommunications, insuranceRetail, hospitality, e-commerce
Common Search & Comparison IntentUnderstanding dispute resolution roles and skillsCustomer support and service functions

Dispute Resolution Representatives focus on resolving conflicts, often involving financial or contractual issues, requiring negotiation skills and some certifications. Customer Service Representatives handle general customer inquiries, providing support and information. While both roles involve communication skills, Dispute Resolution Representatives typically deal with more complex issues related to disputes, whereas Customer Service Representatives focus on everyday customer interactions.

More about Dispute Resolution Representative jobs
What job categories do people searching Dispute Resolution Representative jobs look for? The top searched job categories for Dispute Resolution Representative jobs are:
Dispute Resolution Representative jobs near you
Infographic showing various Dispute Resolution Representative job openings in the United States as of May 2026, with employment types broken down into 86% Full Time, 10% Part Time, and 4% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $70,345 per year, or $33.8 per hour.
Business Development Coordinator, Dispute Resolution Practice Group

Business Development Coordinator, Dispute Resolution Practice Group

Baker McKenzie

Chicago, IL • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 8 days ago

Job description

Job Information
Posting Date
21-May-2026
Requisition ID
2883
Location
United States
Region
North America
State/Province/City
Chicago
Additional Locations
Dallas, Houston, Los Angeles, Miami, New York, Palo Alto, San Francisco, Washington
Location Type
Hybrid
Business Unit
Business Professionals
Function
BDMC
Full Time or Part Time
Full Time
Description & Requirements
The Business Development Coordinator, Dispute Resolution Practice Group will support the implementation of the business development strategy for the Americas Dispute Resolution Practice Group, with the objective of maximizing client retention, strengthening client relationships, and driving sustainable growth.
As an integral member of the Practice Group's Business Development, Marketing and Communications (BDMC) team, the role-holder will work closely with partners and client teams to deliver proactive, high-quality marketing and business development support. The individual will be responsible for managing and maintaining business development and marketing collateral, overseeing experience databases and distribution lists, monitoring progress against strategic priorities, and supporting client relationship management initiatives.
The individual will also contribute to elevating the profile of the Dispute Resolution practice through the preparation of pitches and RFPs, submissions for legal directories and awards, delivery of webinars and thought leadership initiatives, and the development and execution of strategies for major client and Firm events.
Main responsibilities:
Business Development
  • Work with all members of the Dispute Resolution Business Development team to identify business opportunities with new and existing clients; work with other practice groups and client teams to identify cross-selling opportunities, and assist in developing and implementing development strategies

Proposals
  • Provide assistance with the development of proposals, including collecting relevant content such as practice area descriptions, representative matters, and client/matter information; ensure quality and accuracy in the final product

Client Relationship Research
  • Conduct client research, including research on Firm-specific information such as billings, matters and relevant timekeepers; liaise and exchange information with other practice groups targeting the same clients; submit information to and gather information from Firm CRM to capture client activities and contacts to inform strategy

Experience Database
  • Maintain and update group's experience database with new and updated matters; identify "Tier 1" matters that should be highlighted in pitches, proposals, RFPs and via social media and the Firm's website

Business Development and Marketing Collateral
  • Develop and maintain marketing collateral; collect client/matter information for all practice sub-groups, update practice group information, relevant capability statements, rankings and awards and any other relevant materials, including those appearing on the Firm's external website

Business Planning
  • Assist with the preparation of materials and conduct research to facilitate business planning; track progress against the practice group business plan and, in consultation with the head of the group and senior Business Development members, proactively notify and follow up with accountable partners as needed

Directories
  • Assist in preparation of submissions in coordination with the directories team, and track all rankings and awards

Media
  • Work in conjunction with the communications team to assist in identifying relevant content for social media channels, work with attorneys to promote the Firm and their practice

Profiling
  • Identify and assess other profile-raising activities against the strategic objectives of the Dispute Resolution Practice Group; engage in sponsorships, conference opportunities, memberships and associations; assist in the production, distribution and tracking of client alerts and newsletters

Brand Management
  • Ensure the Firm's brand and that of the group are maintained; coordinate with the Firm's web support team to ensure website content is up to date and relevant

Firm Positioning and Events
  • Maintain the group's external mailing lists; work with the local office resources to execute the group's client seminars, conferences, webinars, internal meetings, sponsorships/partnerships with outside organizations, and all other events in which Firm and practice group representation and participation are necessary

Budget Management
  • Work with the Business Development lead and other senior leaders to develop business cases for budget requests and monitor group business development expenditures; obtain necessary approval on all business development expenses from practice group managers

Practice Group Administration
  • Maintain group's internal email distribution lists and calendar, update group intranet site with relevant material; support matter database collection and uploads
  • Other duties as assigned to develop and drive regional strategy

Skills and experience:
  • A bachelor's degree, preferably in Marketing, Communications, Business, or a related field
  • Experience in business development, marketing, or a related role, preferably within a legal or other professional services environment
  • Excellent written and spoken English communication skills
  • Able to work independently with minimal supervision, demonstrating strong initiative and accountability
  • Can demonstrate well-developed organisational, communication, and interpersonal skills, with the ability to build credibility and strong working relationships at all levels of the organisation
  • Strong project management skills, with a high level of attention to detail and the ability to manage multiple priorities and competing deadlines
  • Proficient in using Microsoft Outlook, Word, Excel, PowerPoint, and SharePoint
  • A high level of discretion and diplomacy, with a proven commitment to maintaining confidentiality
  • A strong client service mindset, with high levels of energy, persistence, and responsiveness to internal and external stakeholders
  • Familiar with internet and web-based platforms is desirable

Reports to: Senior Business Development and Marketing Manager, Dispute Resolution Practice
Travel requirements: Occasional travel to meetings and events.
Position type: Regional
Development framework: Business Support
About us
At Baker McKenzie we are different in the way we think, work and behave. With our team of 13,000 people, including over 6,500 locally admitted lawyers, in over 70 offices worldwide, we have a passionately collaborative community of 60 nationalities and are committed to world-class career development to everyone in every job at every level. Baker McKenzie can offer you both the uncompromising commitment to excellence expected of a top firm paired with a passionately global and genuinely collaborative working environment.
Additional Information
The US base compensation for this position is expected to be $70,000 - $80,000 annually if located in an office in the state of Illinois, New York, California or Washington, DC. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
California notice: We will consider for employment all qualified applicants, including those with criminal histories (arrest and conviction records), in a manner consistent with the requirements of applicable state and local laws.
Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us. We are committed to ensuring an inclusive and accessible experience for all candidates. Should candidates require any reasonable adjustments and/or accommodations when applying to or interviewing with our Firm, please notify recruitmentservices@bakermckenzie.com
Pay Transparency
  • This position is bonus eligible and includes benefits such as medical, dental, vision, and 401(k) based on number of hours worked.
  • The US base compensation for this position is expected to be $xxx to $xxx (annually or hourly) if located in an office in the state of X. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
  • California notice: We will consider for employment all qualified applicants, including those with criminal histories (arrest and conviction records), in a manner consistent with the requirements of applicable state and local laws.

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