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Dispute Resolution Representative Jobs (NOW HIRING)

Lubbock County, TX

Temporary Resolution Clerk

Lubbock, TX · On-site

$20K - $31K/yr

Dispute Resolution Opening Date: 06/11/2026 Closing Date: 7/10/2026 11:59 PM Central Summary ... The physical demands described here are representative of those that must be met by an employee to ...

Lubbock County, TX

Temporary Resolution Clerk

Lubbock, TX · On-site

$20K - $31K/yr

Dispute Resolution Opening Date: 06/11/2026 Closing Date: 7/10/2026 11:59 PM Central Summary ... The physical demands described here are representative of those that must be met by an employee to ...

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Dispute Resolution Representative information

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$34K

$70.3K

$114.5K

How much do dispute resolution representative jobs pay per year?

As of Jun 27, 2026, the average yearly pay for dispute resolution representative in the United States is $70,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $86,500.00 per year, depending on experience, location, and employer.

What are Dispute Resolution Representatives?

Dispute Resolution Representatives are professionals who handle conflicts and disagreements between parties, often in areas such as customer service, finance, or legal matters. Their main responsibility is to investigate disputes, communicate with involved parties, and facilitate a fair resolution according to company policies and relevant regulations. They may work with customers, businesses, or internal teams to resolve issues efficiently and maintain positive relationships. Strong communication, problem-solving, and negotiation skills are essential for this role. Dispute Resolution Representatives often document case details and escalate complex cases when necessary.

What is the difference between Dispute Resolution Representative vs Customer Service Representative?

AspectDispute Resolution RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma; some roles may prefer certifications in conflict resolutionHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, corporate offices, financial institutionsRetail stores, call centers, online support
Employer & Industry UsageFinancial services, telecommunications, insuranceRetail, hospitality, e-commerce
Common Search & Comparison IntentUnderstanding dispute resolution roles and skillsCustomer support and service functions

Dispute Resolution Representatives focus on resolving conflicts, often involving financial or contractual issues, requiring negotiation skills and some certifications. Customer Service Representatives handle general customer inquiries, providing support and information. While both roles involve communication skills, Dispute Resolution Representatives typically deal with more complex issues related to disputes, whereas Customer Service Representatives focus on everyday customer interactions.

What are some typical challenges a Dispute Resolution Representative faces when handling complex cases?

Dispute Resolution Representatives often encounter challenges such as managing high volumes of cases, navigating emotionally charged interactions with clients, and interpreting complex policies or contracts to find fair solutions. Balancing the interests of all parties while adhering to company guidelines and legal requirements can make negotiations intricate. Effective communication, patience, and strong problem-solving skills are essential for overcoming these obstacles and ensuring positive outcomes.

What are the key skills and qualifications needed to thrive as a Dispute Resolution Representative, and why are they important?

To thrive as a Dispute Resolution Representative, you typically need strong analytical skills, attention to detail, and a relevant educational background such as a degree in business, law, or a related field. Familiarity with case management systems, CRM software, and knowledge of industry regulations or certifications like ADR (Alternative Dispute Resolution) are often required. Excellent communication, conflict resolution, and negotiation skills are crucial soft skills for success in this role. These abilities ensure disputes are handled efficiently, fairly, and in compliance with policies, maintaining positive client relationships and organizational reputation.
More about Dispute Resolution Representative jobs
What job categories do people searching Dispute Resolution Representative jobs look for? The top searched job categories for Dispute Resolution Representative jobs are:
Dispute Resolution Representative jobs near you
Infographic showing various Dispute Resolution Representative job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $70,345 per year, or $33.8 per hour.

Temporary Resolution Clerk

Lubbock County, TX

Lubbock, TX • On-site

$20K - $31K/yr

Other

Posted 14 days ago

Job description

Salary : $20,800.00 - $31,200.00 Annually
Location : 916 Main Street, Lubbock TX 79401, TX
Job Type: Temporary
Job Number: 202600135
Department: Dispute Resolution
Opening Date: 06/11/2026
Closing Date: 7/10/2026 11:59 PM Central
Summary
Assists in providing efficient Dispute Resolution and Domestic Relations services, including file maintenance, customer service, and other administrative office support duties. Requires good communication skills, experience with office-related computer software, and the ability to interact with the public.
Essential Duties
  • Makes and receives phone calls as needed
  • Logs new ADR referrals and orders on a daily basis
  • Makes files for new ADR referrals on a daily basis
  • Inputs data for the generation of reports, letters, and orders
  • Assists with docket check in and greeting guests at front desk
  • Generates status reports for court, as needed
  • Completes annual mediator continuing education requirements
  • Mediates when necessary
  • Responds to questions from disputants/attorneys/courts and agencies
  • May be assigned specific duties or specific types of cases
  • Performs such other duties as may be assigned

Position Requirements
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty with proficiency and minimum supervision. Good communication skills, organization skills, ability to interact with the public, and ability to prioritize are required. Texas motor vehicle operator's license and automobile insurance or available alternate means of transportation in the relevant service area is required. Must not have been convicted of a Crime of Moral Turpitude.
Supplemental Information
KNOWLEDGE, SKILLS AND ABILITIES: Prefer knowledge of ADR procedures and the civil and criminal justice systems; excellent communication skills, both written and verbal; outstanding grammar and vocabulary; knowledge of standard office practices and procedures; ability to operate office equipment; proficient in a variety of computer software programs; knowledge of issues and purposes of ADR; knowledge of Code of Ethics for Neutrals and Code of Conduct for Court Personnel; organizational and multi-taking skills; energetic, independent and a self-motivated team player; ability to establish and maintain effective working relationships with coworkers, other offices and employers, and the public; follow oral and written instruction.
PHYSICAL AND ENVIRONMENTAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DISCLAIMER: The above description reflects the details considered necessary to describe the standard functions of this position and should not be constructed as a thorough description of all work requirements. The characteristics of the work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Employment Employer: Lubbock County will not discriminate in our employment practices based on an applicant's race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
To review Lubbock County's benefits package, please select the following link:

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