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Dispute Resolution Mediation Jobs (NOW HIRING)

Equity Bank

Dispute Resolution Specialist

Wichita, KS · On-site

Dispute Resolution Specialist Department: Customer Care Center Location: Wichita, Kansas (on-site ... Serve as mediator between involved parties in an effort to come to a resolution for customer ...

JAMS, Inc.

Dispute Resolution Consultant

Manhattan, NY

$95K - $125K/yr

... mediations to support their practice development, in addition to serving as a senior-level case ... for all types of resolution services the company and its Panelists offer; mastery of the ...

JAMS, Inc.

Dispute Resolution Consultant

Manhattan, NY · On-site

$95K - $125K/yr

... mediations to support their practice development, in addition to serving as a senior-level case ... for all types of resolution services the company and its Panelists offer; mastery of the ...

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How much do dispute resolution mediation jobs pay per year?

As of Jun 10, 2026, the average yearly pay for dispute resolution mediation in the United States is $70,345.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $86,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Dispute Resolution Mediator, and why are they important?

To thrive as a Dispute Resolution Mediator, you need a solid understanding of conflict resolution principles, negotiation tactics, and typically a relevant degree or mediation certification. Familiarity with mediation case management software and legal documentation systems is often required. Exceptional listening, impartiality, and strong communication skills help mediators build trust and facilitate productive dialogue between parties. These abilities are crucial for achieving fair, mutually acceptable outcomes and maintaining professionalism in sensitive situations.

What are some common challenges faced by professionals in Dispute Resolution Mediation, and how are they typically addressed?

Professionals in Dispute Resolution Mediation often encounter challenges such as managing strong emotions between parties, overcoming communication barriers, and ensuring impartiality throughout the process. To address these, mediators employ active listening, establish clear ground rules, and use proven techniques to foster mutual understanding. Regular training and peer supervision also help mediators refine their skills and maintain ethical standards, ensuring that they can effectively guide parties toward a constructive resolution.

What is the difference between Dispute Resolution Mediation vs Arbitration?

AspectDispute Resolution MediationArbitration
CredentialsTypically requires training or certification in mediation techniquesRequires certification or licensing, often with legal or industry-specific credentials
Work EnvironmentNeutral setting, often in offices or online, with voluntary participationFormal hearings, similar to court, often in designated arbitration venues
Usage in IndustryCommon in legal, commercial, and community disputesWidely used in legal, contractual, and commercial disputes

Dispute Resolution Mediation involves a neutral mediator facilitating negotiations between parties to reach a voluntary agreement. Arbitration, on the other hand, is a more formal process where an arbitrator makes binding decisions after hearing both sides. While mediation emphasizes collaboration, arbitration resembles a court proceeding with a decision imposed by the arbitrator.

What is dispute resolution mediation?

Dispute resolution mediation is a voluntary process where a neutral third party, known as a mediator, helps two or more parties in conflict reach a mutually acceptable agreement. The mediator does not make decisions or impose solutions but facilitates communication and negotiation between the parties. Mediation can be used in a wide range of disputes, including workplace, family, commercial, and community conflicts. It is often chosen because it is confidential, less formal, and usually faster and less expensive than going to court.
More about Dispute Resolution Mediation jobs
What cities are hiring for Dispute Resolution Mediation jobs? Cities with the most Dispute Resolution Mediation job openings:
What states have the most Dispute Resolution Mediation jobs? States with the most job openings for Dispute Resolution Mediation jobs include:
What job categories do people searching Dispute Resolution Mediation jobs look for? The top searched job categories for Dispute Resolution Mediation jobs are:
Dispute Resolution Mediation jobs near you
Infographic showing various Dispute Resolution Mediation job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 38% Full Time, 4% Part Time, 12% Temporary, 41% Contract, and 4% Nights. Highlights an 79% Physical, 13% Hybrid, and 8% Remote job distribution, with an average salary of $70,345 per year, or $33.8 per hour.
Dispute Resolution Specialist

Dispute Resolution Specialist

Equity Bank

Wichita, KS

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Equity Bank rating

5.1

Company rating: 5.1 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

135th of 141 rated banks

Job description

Position Opening: Dispute Resolution Specialist
Department: Customer Care Center
Location: Wichita, Kansas (on-site)
Salary: Full-Time/Hourly
Jump start your career at Equity Bank! We are currently hiring energetic, team oriented, and community focused individuals to join our team! With a team of best-in-class customer service experts, you'll help to build and expand on client relationships, deliver the banking products and services that meet the unique and individual needs of clients, and create and uphold an atmosphere of superior experience and service. At Equity Bank we’ll help you invest in your community through volunteer opportunities which align with our company initiatives and core values.
Responsibilities and Expectations
  1. Deliver Superior Customer Service and Customer Experience
  • Demonstrate excellent customer service skills with both external and internal clients.
  • Promptly accept calls (and video sessions) and create a welcoming, engaging, professional environment for each customer encounter.
  • Be able to effectively communicate and be understood by customers and partner departments.
  • Work jointly with other departments to provide an enhanced customer experience.
  1. Dispute Processing
  • Receive incoming calls with questions about debit card and/or credit card transactions.
  • Create and review fraudulent cases and resolve problems or troubleshoot issues related to card transactions utilizing multiple systems.
  • Place outbound calls and engage in dispute resolution calls to the merchant if necessary. Serve as mediator between involved parties in an effort to come to a resolution for customer disputes.
  • Review account activity, taking appropriate measures to minimize risk and loss to the bank, while complying with MasterCard, and federal regulations.
  • Perform security-related functions for consumer debit and credit cards including restricting accounts, gathering support documentation, and closing/reissuing cards.
  • Process card maintenance duties, including creating, mailing or printing debit cards to specific locations.
  • Processes chargebacks, pre-arbitration, arbitration, and compliance cases within Mastercard guidelines to maximize recovery of funds.
  • Complete back-office adjustments and finalize disputes.
  • Balance and reconcile dispute general ledger daily.
  1. Demonstrate Compliance with Applicable Laws and Regulations
  • Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Information Security, Suspicious Activity Reporting requirements, policies and procedures.
  • Apply knowledge of Regulation E guidelines to ensure dispute case compliance guidelines are met.
  • Apply knowledge of Mastercard rules and regulations to process chargebacks timely and accurately.
  • Complete periodic compliance training.
  1. Perform other duties as assigned or required.
Required Skills amp; Education
  • High School Diploma or equivalent
  • Minimum of 1+ years banking experience and 2+ years Customer Service experience preferred.
  • Excellent interpersonal, verbal, and written communication skills. Must be comfortable with video communication.
  • Ability to analyze, investigate and achieve results
  • Computer proficiency in Windows-based systems
  • Ability to maintain a high degree of confidentiality
  • Strong attention to detail and organizational skills
  • Capable of working with a team to determine solutions
Who we are
Equity Bank, a full-service, $8 billion community bank, is based in Wichita, Kansas, with 85 bank offices throughout Kansas, Missouri, Arkansas, Nebraska, and Oklahoma.
At Equity Bank, you can find exciting opportunities to challenge you, expand your skills, and reward your contributions. Our employees receive competitive compensation and benefits, while working in an atmosphere that encourages personal and professional growth. We’re searching for motivated individuals who are passionate about serving others, learning new technologies, and working as part of a team.
Equity Bank offers a full range of financial solutions, including online and mobile banking, commercial loans, consumer banking, and mortgage loans, treasury management service, the best solutions for your business, and absolutely zero ATM fees, anywhere.
What’s in it for you?
We believe your benefits are an important part of your overall compensation package. We work year-round to ensure that we provide our employees with the most up-to-date, competitive program. We thoroughly evaluate our benefit plans and strive to provide quality benefits that support the physical and financial well-being of our employees and their families.
Benefits Available:
  • Health, Dental amp; Vision Insurance
  • Group Life amp; Long-Term Disability Insurance
  • Flexible Spending amp; Health Savings Accounts
  • Group Cancer Insurance
  • 401(K) Retirement Plan w/ Company Match
  • Generous Vacation amp; Sick Time
  • Employee Stock Purchase Plan (ESPP)
  • Pet Insurance
  • Retail Banking Benefits
Find your future at Equity Bank!
The above statements are intended to generally describe the nature and level of work to be performed by most people assigned to this job. It is not intended as an exhaustive list of all responsibilities, duties, and requirements.
Physical Requirements
This position requires standing, walking, bending, and squatting on a regular basis. May require the ability to stoop, kneel, crouch or reach with hands and arms. Requires the ability to carry, lift, move or push up to 25 pounds on an occasional basis. Must be able to talk and listen to others.
Work Environment
This position regularly works in an office setting. Most of the job duties require the employee to be working with computers and electronic media on a regular basis.
Equity Bank is an equal opportunity employer and will not make employment decisions based on an applicant’s race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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