Dispute Resolution Manager Jobs in Tennessee (NOW HIRING)

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The Strategic Credit & Collections Lead is responsible for overseeing high-profile Accounts Receivable portfolio, largely centered on wholesale title 3PL customers. This role serves as the primary escalation point for complex receivable issues, partnering across internal and external stakeholders to identify root causes, drive resolution, and improve overall AR performance, largely driven by deduction recoveries triggered by chargeback, returns or other related transactions.

The successful candidate will combine strong analytical capabilities, business acumen, and relationship management skills to influence outcomes, mitigate risk, and deliver measurable results. This individual will regularly engage cross-functional stakeholders, translate portfolio trends into actionable insights, and use data to anticipate risks and opportunities before they impact AR performance.

The ideal candidate is intellectually curious, eager to learn, and motivated by the opportunity to grow within a high-impact environment where their strong AR execution, trend reporting, predictive analysis, and cross-functional problem solving will create meaningful enterprise value.

1. Manage AR aging, accelerate cash conversion, and minimize bad debt risk

• Own assigned AR portfolio activity, with a focus on aging reduction, cash acceleration, deduction recovery, and timely resolution of past-due balances.
• Manage a complex "deduct and pay" environment with significant deduction volume by researching balances, validating claims, and coordinating with cross-functional partners to determine appropriate recovery action.
• Prioritize high-dollar invoices, aged balances, and high-value deductions to maximize cash conversion and reduce collectability risk.
• Partner directly with customers and internal stakeholders to resolve payment barriers, recover invalid deductions, and support timely dispute resolution.

2. Support stakeholder engagement, issue resolution, and business insight

• Partner closely with Account Management, Chargeback, Returns, Billing, BU Finance, and other cross-functional teams to research, escalate, and resolve complex AR issues.
• Prepare clear period-end updates and portfolio insights related to past-due balances, deduction drivers, cash conversion barriers, emerging trends, and potential collectability risks.
• Communicate findings, risks, recommended actions, and trend-based insights clearly to internal partners, customers, and leadership as appropriate.
• Build trust with internal and external partners through strong follow-through, accuracy, responsiveness, and ownership of assigned portfolio activity.
• Maintain disciplined documentation of key issues, follow-ups, escalations, and resolution status to support continuity and accountability.
• Apply curiosity, critical thinking, and attention to detail to identify root causes, challenge assumptions, and help drive timely resolution of customer and partner issues.

3. Support continuous improvement and value creation

• Identify and analyze recurring AR, deduction, dispute, and customer behavior trends that impact cash flow, margin protection, or operational efficiency.
• Recommend practical improvements to reduce manual effort, improve recovery timelines, and prevent repeat issues.
• Support reporting, analysis, predictive analytics, and process improvement efforts that strengthen portfolio visibility, forecast potential risk, and enable better business decisions.
• Demonstrate a growth mindset by actively learning the business, asking thoughtful questions, and contributing ideas that improve AR execution and enterprise value creation.

Degree or equivalent and typically requires 2+ years of relevant finance experience and analysis.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

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