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Dispute Manager Jobs in Iowa (NOW HIRING)

SHAZAM

Dispute & Recovery Services Specialist 1

Des Moines, IA · On-site

$21 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage the end‑to‑end processing of consumer disputes, including signature‑based and ATM/PIN‑based exception items, in accordance with network rules, federal regulations, and established ...

The Palmer Group

Processing Specialist

West Des Moines, IA · On-site

  • Medical

  • Retirement

Initiate non-fraud dispute cases in the internal processing platform accurately * Maintain strict ... Excellent time management skills and ability to handle multiple tasks in a fast-paced setting

MCIS Inc

Project Manager

Fairfax, IA · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Maintain proper documentation for claims and dispute resolution. Skills & Qualifications Minimum 5 years of construction Project Management experience, proven budget/schedule/contract management ...

MCIS Inc

Project Manager

Fairfax, IA · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Maintain proper documentation for claims and dispute resolution. Skills & Qualifications Minimum 5 years of construction Project Management experience, proven budget/schedule/contract management ...

MCIS Inc.

Project Manager

Fairfax, IA

  • Medical

  • Dental

  • Vision

  • PTO

Maintain proper documentation for claims and dispute resolution. Skills & Qualifications Minimum 5 years of construction Project Management experience, proven budget/schedule/contract management ...

Signal Energy

Mechanical General Foreman

Coggon, IA · On-site

Ability to prioritized work and communicate work change to management. * Ability to solve problems and utilized dispute resolution tactics. * Knowledge of proper use of equipment, tools, materials ...

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All JobsDispute JobsDispute Manager JobsDispute Manager Jobs in Iowa

Dispute Manager information

See Iowa salary details

$10

$24

$48

How much do dispute manager jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for dispute manager in Iowa is $24.97, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $29.71 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a dispute manager?

To thrive as a Dispute Manager, you need expertise in conflict resolution, financial analysis, and a solid understanding of relevant regulations, often supported by a degree in business, finance, or law. Familiarity with case management systems, payment processing platforms, and tools like Excel is typically required. Strong negotiation, communication, and problem-solving skills help you effectively mediate between parties and resolve issues efficiently. These competencies are critical for protecting organizational interests, maintaining client relationships, and ensuring regulatory compliance.

What is a dispute manager?

A Dispute Manager is a professional responsible for overseeing and resolving conflicts or disagreements between parties, typically in financial, legal, or customer service settings. They analyze the details of each dispute, communicate with involved parties, and ensure compliance with relevant regulations and company policies. Dispute Managers aim to find fair, timely solutions while minimizing risk and maintaining positive relationships. Their work often involves investigating claims, documenting findings, and recommending or implementing resolutions.

What is the difference between Dispute Manager vs Claims Adjuster?

AspectDispute ManagerClaims Adjuster
Required CredentialsBachelor's degree, industry certificationsBachelor's degree, licensing depending on state
Work EnvironmentOffice-based, managerial settingField and office-based, investigative environment
Industry UsageInsurance, finance, legal sectorsInsurance companies, third-party claims firms
Common Search IntentManaging disputes, resolving conflictsAssessing claims, determining payouts

Dispute Managers focus on overseeing and resolving complex conflicts within organizations, often managing teams and strategies. Claims Adjusters evaluate insurance claims, investigate damages, and determine claim validity. While both roles require analytical skills and industry knowledge, Dispute Managers handle broader conflict resolution processes, whereas Claims Adjusters focus on specific claim assessments.

What are the most common challenges a dispute manager faces when resolving conflicts between parties?

A Dispute Manager often encounters challenges such as handling emotionally charged situations, balancing the interests of multiple stakeholders, and ensuring compliance with relevant regulations. Navigating complex documentation and maintaining neutrality while investigating the facts can also be demanding. Success in this role requires strong communication skills, attention to detail, and the ability to mediate solutions that are fair and align with company policies.

What are popular job titles related to Dispute Manager jobs in Iowa?

For Dispute Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Dispute Manager jobs in Iowa look for?

The top searched job categories for Dispute Manager jobs in Iowa are:

What cities in Iowa are hiring for Dispute Manager jobs?

Cities in Iowa with the most Dispute Manager job openings:

Dispute Manager jobs near you
Infographic showing various Dispute Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $51,938 per year, or $25 per hour.

Dispute & Recovery Services Specialist 1

SHAZAM

Des Moines, IA • On-site

$21 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry.


And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions.


This is a hybrid position based out of our Des Moines, IA office.


What we’re looking for:

SHAZAM is looking for a Dispute and Recovery Services Specialist to join our team. In this role, you will research, investigate, and resolve cardholder disputes and recovery exception items in accordance with established procedures to safeguard client accounts and minimize financial risk. Additionally, you will review disputed transactions, supporting documentation, and client feedback, and collaborate with team members to identify issues and determine appropriate resolutions.


What you'll do:

  • Manage the end‑to‑end processing of consumer disputes, including signature‑based and ATM/PIN‑based exception items, in accordance with network rules, federal regulations, and established timelines
  • Research, analyze, and resolve disputed transactions using multiple systems and databases
  • Accurately document dispute activity and ensure case information and procedures are properly recorded and maintained
  • Communicate professionally with financial institutions, merchants, associations, and internal partners to determine transaction validity and resolution
  • Reconcile and balance debit adjustments and retrieve transaction details as needed
  • Analyze moderately complex and unique dispute scenarios, escalating to senior staff when appropriate to ensure accurate handling
  • Recommend and support process improvements to enhance efficiency, quality, and risk mitigation
  • Assist with training, research, and problem resolution for less experienced team members
  • Participate in projects and initiatives to develop new tools and operational improvements
  • Prepare routine reports on dispute volume and performance metrics

What you need:

  • Minimum of 3 years of experience in customer service or call center operations, banking back‑office functions, fraud detection, chargebacks, or dispute investigations strongly preferred
  • Knowledge of banking regulations, including Regulation E, and debit card dispute processes
  • Experience with Mastercard and Visa operating rules
  • Proficiency in Microsoft Office Suite, including Teams, and general PC applications
  • Strong verbal and written communication skills
  • Strong organizational, time‑management, and problem‑solving skills
  • Customer‑focused mindset with experience in service‑driven environments

What’s in it for you:

  • A mission-driven company with a strong sense of purpose
  • A hybrid work environment that values flexibility and collaboration
  • Opportunities for professional development and career growth
  • A culture that values innovation, integrity, and community impact
  • Excellent benefits:
    • Health, dental, and vision insurance
    • 401(k) retirement plan with company match
    • Flexible spending and health savings accounts
    • Life insurance and short- and long-term disability provided at no cost
    • Time away from work – PTO, VTO, paid parental leave, and company holidays
    • Educational assistance


Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.


SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.


Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; ITS, Inc./SHAZAM will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).


Please be aware that SHAZAM may use an Artificial Intelligence (AI) tool to assist in the review and screening of job applications for this position. The AI system is designed to help our team efficiently identify qualified candidates by identifying relevant skills and experience within submitted applications. All final hiring decisions are made by our hiring team.


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