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Dispute Investigator Jobs (NOW HIRING)

State Employees Credit Union

Dispute Specialist

Santa Fe, NM · On-site

$20 - $23.53/hr

Dispute Specialist REPORTS TO: Fraud & Security Manager SUPERVISES: N/A JOB STATUS: Non-Exempt JOB ... Collaborate with Operations, branches, and fraud investigators as needed. * Perform other duties as ...

State Employees Credit Union

Dispute Specialist

Santa Fe, NM · On-site

$20 - $23.53/hr

Dispute Specialist REPORTS TO: Fraud & Security Manager SUPERVISES: N/A JOB STATUS: Non-Exempt JOB ... Collaborate with Operations, branches, and fraud investigators as needed. * Perform other duties as ...

Alpine Bank

Dispute Specialist

Grand Junction, CO · On-site

$18 - $23/hr

General Purpose The Dispute Specialist assists Alpine Bank customers, external and internal, with ... Investigate and process error disputes using software in a timely and efficient manner.

SpaceXAI

Dispute Analyst, X Money

Bastrop, TX

Investigate incoming customer disputes across P2P, debit/credit card, and ACH transactions ... Monitor dispute aging and ensure deadlines are met for all required actions, including filings ...

SpaceXAI

Dispute Analyst, X Money

Bastrop, TX · On-site

Investigate incoming customer disputes across P2P, debit/credit card, and ACH transactions ... Monitor dispute aging and ensure deadlines are met for all required actions, including filings ...

SpaceXAI

Dispute Analyst, X Money

Bastrop, TX · On-site

Investigate incoming customer disputes across P2P, debit/credit card, and ACH transactions ... Monitor dispute aging and ensure deadlines are met for all required actions, including filings ...

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PenFed Credit Union

Card Dispute Specialist

Omaha, NE · Hybrid

$16.82 - $25.12/hr

Conduct reasonable and logical investigation to resolve card transation dispute claims. * Meet or exceed departmental daily case resolution and case quality requirements. * Maintain a daily case log ...

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Dispute Investigator information

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$32K

$75.3K

$131K

How much do dispute investigator jobs pay per year?

As of Jul 19, 2026, the average yearly pay for dispute investigator in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

How does a Dispute Investigator typically collaborate with other departments during an investigation?

Dispute Investigators often work closely with customer service, compliance, and legal teams to gather relevant information and ensure accurate case resolution. Effective communication and coordination are essential, as they may need to clarify transaction details with finance or obtain documentation from operations. By collaborating with multiple departments, Dispute Investigators help ensure investigations are thorough and that decisions align with company policies and regulatory requirements.

What are Dispute Investigators?

Dispute Investigators are professionals who handle and resolve disputes or complaints raised by customers or clients, often related to financial transactions, billing errors, or service issues. Their primary role is to review the details of each case, gather relevant documentation, and determine the validity of the dispute. They communicate with all parties involved, analyze evidence, and make impartial decisions based on company policies and legal guidelines. Effective Dispute Investigators possess strong analytical, communication, and problem-solving skills to ensure fair and accurate resolutions.

What are the key skills and qualifications needed to thrive as a Dispute Investigator, and why are they important?

To thrive as a Dispute Investigator, you need strong analytical skills, attention to detail, and a background in finance, law, or a related field. Familiarity with case management systems, payment processing platforms, and sometimes certifications in fraud or risk management are typically required. Excellent communication, problem-solving abilities, and the capacity to remain objective under pressure distinguish top performers in this role. These skills are crucial for accurately resolving disputes, ensuring compliance, and protecting organizational reputation.
More about Dispute Investigator jobs
What job categories do people searching Dispute Investigator jobs look for? The top searched job categories for Dispute Investigator jobs are:
Dispute Investigator jobs near you
Infographic showing various Dispute Investigator job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, 6% Part Time, 1% Temporary, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $75,325 per year, or $36.2 per hour.
Dispute Specialist

Dispute Specialist

State Bank of Southern Utah

Cedar City, UT

$19.62/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

As a Dispute Specialist, you'll play a critical role in helping customers navigate payment disputes and find timely, accurate resolutions. You'll serve as a trusted resource during challenging situations, investigating claims, collaborating across departments, and ensuring every customer receives exceptional service throughout the dispute process. Since this is a highly collaborative position with the rest of the Disputes team, this is not a remote work opportunity.
If you're detail-oriented, enjoy problem-solving, and are passionate about customer service, this is an opportunity to build specialized expertise in banking operations, fraud prevention, and dispute resolution while making a meaningful difference for customers every day.Why Join SBSU?
Our core values guide everything we do:
Make a Difference
We are actively engaged, genuinely care, and find solutions.
Relationships Matter
We are committed to each other and our customers. We seek to understand, connect, and collaborate.
Live with Integrity
We do the right thing, take responsibility, and earn trust through our actions.
Love What We Do
We bring passion, enthusiasm, and a commitment to continuous improvement.
Share Positivity
We lift each other up and create a positive experience for coworkers and customers alike.
When you join SBSU, you're joining a team that lives these values every day.
What You'll Do
  • Assist customers with disputes involving:
    • Debit Cards
    • Credit Cards
    • Zelle
    • ATM transactions
    • ACH transactions
    • Online Bill Pay
  • Investigate customer claims and gather supporting documentation from customers, merchants, card issuers, and internal departments.
  • Process, research, and resolve chargebacks and cardholder disputes accurately and within required timelines.
  • Manage disputes from initial intake through final resolution while providing timely customer communication throughout the process.
  • Ensure compliance with Regulation E, Regulation Z, NACHA operating rules, and other applicable regulations.
  • Track critical deadlines, required documentation, transaction processing activities, fees, and interest adjustments.
  • Identify potential fraudulent activity and help protect the bank and its customers from fraud.
  • Collaborate with team members and departments across the organization to provide a streamlined dispute resolution experience.
  • Support continuous improvement efforts by identifying opportunities to enhance dispute procedures and workflows.
  • Participate in ongoing training to stay current on regulations, industry best practices, and dispute management systems.
What You'll BringRequired Qualifications
  • High school diploma or equivalent.
  • Proficiency with Microsoft Office products.
  • Strong written and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Ability to manage multiple priorities while meeting deadlines.
  • Strong analytical and problem-solving abilities.
  • Ability to work both independently and collaboratively.
  • Commitment to delivering exceptional customer service in a professional, non-judgmental manner.
Preferred Qualifications
  • Previous banking experience.
  • Experience with fraud investigations, chargebacks, or dispute resolution.
  • Familiarity with payment processing and electronic banking transactions.
Skills for Success
Successful candidates will demonstrate the ability to:
  • Learn and apply complex banking regulations and operating rules.
  • Follow established procedures while maintaining accuracy and compliance.
  • Analyze transaction data and investigate complex customer claims.
  • Build strong relationships with customers, merchants, vendors, and internal teams.
  • Adapt to changing business needs and priorities.
  • Utilize technology and banking systems effectively, including platforms such as Intercept, Base2000, Finboa, and FCM.
  • Communicate professionally across phone, email, chat, and face-to-face interactions.
What Success Looks Like
  • Disputes are resolved accurately and within regulatory requirements.
  • Customers feel informed, supported, and treated with respect throughout the process.
  • Potential fraud is identified and addressed proactively.
  • Strong partnerships are built across departments and with external stakeholders.
  • Regulatory compliance and documentation standards are consistently maintained.
  • The dispute process continues to improve through teamwork and innovation.
Benefits
Full-time employees are eligible for a comprehensive benefits package, including:
  • Medical Insurance and HSA
  • Dental and Vision Insurance
  • Basic Life, AD&D, and Long-Term Disability Insurance
  • Supplemental Life and AD&D Coverage Options
  • 401(k) with Employer Match
  • Annual Incentive Program
  • Paid Time Off (PTO) Accrual Each Pay Period
  • Up to 12 Paid Holidays Per Year
  • Childcare Reimbursement Program
  • Employee Recognition Program
  • Monthly Wellness Activities
Work Location
This is an on-site position and is not eligible for remote work.

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