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Dispute Investigator Jobs (NOW HIRING)

State Employees Credit Union

Dispute Specialist

Santa Fe, NM · On-site

$20 - $23.53/hr

Dispute Specialist REPORTS TO: Fraud & Security Manager SUPERVISES: N/A JOB STATUS: Non-Exempt JOB ... Collaborate with Operations, branches, and fraud investigators as needed. * Perform other duties as ...

UW Credit Union

Dispute Specialist I

Madison, WI · On-site

$28.03/hr

Dispute Specialist I ID 2026-6163 Location : City Madison Category Debit/Credit Card Services FTE 1 ... Document decision making, results of the investigation, and each member and merchant interaction.

UW Credit Union

Dispute Specialist I

Madison, WI

The Dispute Specialist I/II is responsible for duties related to the analysis, processing, and ... Document decision making, results of the investigation, and each member and merchant interaction.

UW Credit Union

Dispute Specialist I

Madison, WI · On-site

$22.88/hr

The Dispute Specialist I/II is responsible for duties related to the analysis, processing, and ... Document decision making, results of the investigation, and each member and merchant interaction.

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Dispute Investigator information

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$32K

$75.3K

$131K

How much do dispute investigator jobs pay per year?

As of Aug 17, 2026, the average yearly pay for dispute investigator in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

How does a dispute investigator typically collaborate with other departments during an investigation?

Dispute Investigators often work closely with customer service, compliance, and legal teams to gather relevant information and ensure accurate case resolution. Effective communication and coordination are essential, as they may need to clarify transaction details with finance or obtain documentation from operations. By collaborating with multiple departments, Dispute Investigators help ensure investigations are thorough and that decisions align with company policies and regulatory requirements.

What is a dispute investigator?

Dispute Investigators are professionals who handle and resolve disputes or complaints raised by customers or clients, often related to financial transactions, billing errors, or service issues. Their primary role is to review the details of each case, gather relevant documentation, and determine the validity of the dispute. They communicate with all parties involved, analyze evidence, and make impartial decisions based on company policies and legal guidelines. Effective Dispute Investigators possess strong analytical, communication, and problem-solving skills to ensure fair and accurate resolutions.

What are the key skills and qualifications needed to thrive as a dispute investigator, and why are they important?

To thrive as a Dispute Investigator, you need strong analytical skills, attention to detail, and a background in finance, law, or a related field. Familiarity with case management systems, payment processing platforms, and sometimes certifications in fraud or risk management are typically required. Excellent communication, problem-solving abilities, and the capacity to remain objective under pressure distinguish top performers in this role. These skills are crucial for accurately resolving disputes, ensuring compliance, and protecting organizational reputation.
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Dispute Investigator jobs near you
Infographic showing various Dispute Investigator job openings in the United States as of August 2026, with employment types broken down into 91% Full Time, 8% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $75,325 per year, or $36.2 per hour.

Disputes Investigator

City National Bank & Trust

Lawton, OK • On-site

Full-time

Posted 25 days ago

Job description

CARD DISPUTE INVESTIGATOR

We have a full-time opportunity for a detail oriented individual responsible for investigating and researching authorized and unauthorized card disputes in accordance with federal regulations and Visa guidelines.

Responsibilities:

  • Investigate debit card and ATM fraudulent issues in accordance with federal regulations.
  • Track and monitor deadlines for disputes in a dispute management software.
  • Prepare and maintain supporting documentation and customer/bank correspondence for disputes.
  • Assist internal and external customers with dispute questions and inquiries.
  • Submit and monitor chargebacks through the Visa Dispute process.
  • Review, analyze, and prepare reports.
  • Perform routine daily tasks.

Ideal Qualifications:

  • High school degree or equivalent; some college preferred.
  • Previous banking or Debit Card/ATM experience
  • Proficiency in Microsoft programs including Excel and Word; experience with Jack Henry, Fiserv, and Finser software/programs a plus.
  • Ability to learn and adapt to new electronic software and applications.
  • Ability to work in a fast-paced environment under strict deadlines.
  • Ability to use a variety of tools and resources to investigate and research complex problems.
  • Effective multi-tasking and time management skills for working on multiple projects at a time.
  • Effective customer service and communication skills.
  • Self-motivated, ability to work independently and with a team.
  • Ability to abide by necessary state and federal regulations.