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Dispute Investigator Jobs (NOW HIRING)

SpaceXAI

Dispute Analyst, X Money

Bastrop, TX · On-site

Investigate incoming customer disputes across P2P, debit/credit card, and ACH transactions ... Monitor dispute aging and ensure deadlines are met for all required actions, including filings ...

Belden

Specialist, Dispute Management

Richmond, IN · On-site

Belden's Dispute Management Specialist protects the company's investment in accounts receivable related dispute management by controlling delinquent disputes, investigating discrepancies, and ...

PenFed Credit Union

Card Dispute Specialist

Omaha, NE · Hybrid

$16.82 - $28.92/hr

Conduct reasonable and logical investigation to resolve card transation dispute claims. * Meet or exceed departmental daily case resolution and case quality requirements. * Maintain a daily case log ...

Fnbcorp

Check Dispute Analyst

Pittsburgh, PA · On-site

Check Dispute Analyst Business Unit: Risk Management Reports to ... Manager of Risk Detections and Investigations Position Overview: This position is primarily ...

Equity Bank

Dispute Resolution Specialist

Wichita, KS · On-site

Dispute Resolution Specialist Department: Customer Care Center Location: Wichita, Kansas (on-site ... Ability to analyze, investigate and achieve results * Computer proficiency in Windows-based systems

Rsm Us Llp.

NY · On-site

$134 - $269/hr

As a Director of Financial Investigations & Dispute Advisory Services, you will be asked to serve as a key member, taking substantial responsibility in performing analytical and investigative ...

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How much do dispute investigator jobs pay per year?

As of Aug 9, 2026, the average yearly pay for dispute investigator in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

How does a dispute investigator typically collaborate with other departments during an investigation?

Dispute Investigators often work closely with customer service, compliance, and legal teams to gather relevant information and ensure accurate case resolution. Effective communication and coordination are essential, as they may need to clarify transaction details with finance or obtain documentation from operations. By collaborating with multiple departments, Dispute Investigators help ensure investigations are thorough and that decisions align with company policies and regulatory requirements.

What is a dispute investigator?

Dispute Investigators are professionals who handle and resolve disputes or complaints raised by customers or clients, often related to financial transactions, billing errors, or service issues. Their primary role is to review the details of each case, gather relevant documentation, and determine the validity of the dispute. They communicate with all parties involved, analyze evidence, and make impartial decisions based on company policies and legal guidelines. Effective Dispute Investigators possess strong analytical, communication, and problem-solving skills to ensure fair and accurate resolutions.

What are the key skills and qualifications needed to thrive as a dispute investigator, and why are they important?

To thrive as a Dispute Investigator, you need strong analytical skills, attention to detail, and a background in finance, law, or a related field. Familiarity with case management systems, payment processing platforms, and sometimes certifications in fraud or risk management are typically required. Excellent communication, problem-solving abilities, and the capacity to remain objective under pressure distinguish top performers in this role. These skills are crucial for accurately resolving disputes, ensuring compliance, and protecting organizational reputation.
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Dispute Investigator jobs near you
Infographic showing various Dispute Investigator job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $75,325 per year, or $36.2 per hour.

Dispute Analyst, X Money

SpaceXAI

Bastrop, TX • On-site

Full-time

Posted 26 days ago

SpaceX rating

8.8

Company rating: 8.8 out of 10

Based on 147 frontline employees who took The Breakroom Quiz

15th of 72 rated aerospace companies

Job description

SpaceXAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates.
ABOUT THE ROLE:
SpaceXAI's Money seeks a Dispute Analyst for our Risk Operations team to investigate and resolve customer disputes across P2P, debit/credit card, and ACH channels. You'll assess claims, manage provisional credits, and ensure compliance with Regulation E, NACHA, and network rules. This fast-paced role requires strong analytical skills and collaboration with Fraud, Compliance, and Customer Support teams to deliver timely, fair resolutions while minimizing business risk.
RESPONSIBILITIES:
  • Investigate incoming customer disputes across P2P, debit/credit card, and ACH transactions, ensuring compliance with internal policies and regulatory standards.
  • Validate chargeback rights and ensure required documentation is complete before initiating a dispute with networks or processors.
  • Manage and track the issuance of provisional credits, ensuring adherence to Regulation E timeframes and NACHA rules for ACH claims.
  • Maintain accurate and detailed case documentation within internal systems for audit readiness.
  • Collaborate with internal teams (Fraud, Compliance,) to gather information, resolve gaps, and escalate high-risk or complex cases.
  • Respond to representments, pre-arbitration, and final decisions from processors or networks; escalate unresolved or disputable cases as needed.
  • Monitor dispute aging and ensure deadlines are met for all required actions, including filings, evidence submissions, and customer communications.
  • Communicate resolution outcomes to customers with professionalism and clarity, adjusting for tone and regulatory requirements.
  • Identify dispute trends or emerging issues and provide insights to leadership for process or policy improvements.
  • Support audits, reporting, and quality assurance reviews by maintaining defensible case notes and outcome records.
BASIC QUALIFICATIONS:
  • 3+ years of experience handling disputes involving debit or credit card transactions.
  • Strong working knowledge of Regulation E (Electronic Fund Transfers Act), NACHA rules, and card network chargeback guidelines (Visa, Mastercard).
  • Experience handling consumer disputes end to end across multiple payment types (P2P, debit/credit card, and ACH).
  • Excellent written communication skills with the ability to draft clear, accurate, and compliant case notes and customer responses.
  • Detail-oriented with strong organizational skills and the ability to meet strict deadlines in a fast-paced environment.
  • Familiarity with dispute systems, case management platforms, and CRM tools.
  • Analytical and investigative mindset with sound judgment and decision-making abilities.
  • Bachelor's degree in Finance, Business, Criminal Justice, or a related field preferred; relevant certifications (e.g., ETA CPP, CFE) a plus.

ITAR REQUIREMENTS:
  • To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceXAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.

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About SpaceX

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Industry

Aerospace product and parts manufacturing, data services, guided missile and space vehicle manufacturing and satellite telecommunications

Company size

1,001 - 5,000 Employees

Headquarters location

Hawthorne, CA, US

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