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Dispute Investigator Jobs (NOW HIRING)

Accounts Receivable Dispute Analyst

Houston, TX · Hybrid

$23.25 - $29.50/hr

Key Responsibilities Assist with investigation and resolution customer payment disputes related to ... Monitor dispute aging and prioritize cases to meet established service-level agreements (SLAs)

Accounts Receivable Dispute Analyst

Houston, TX · On-site

$23.25 - $29.50/hr

Key Responsibilities • Assist with investigation and resolution customer payment disputes related ... dispute validity. • Collaborate with internal departments, including A/R collectors, sales ...

Fraud & Dispute Associate

Omaha, NE · On-site

$13.75 - $19.25/hr

You will investigate claims, compare multiple avenues of processing disputes/chargebacks, and ... dispute lifecycle, claim status, and data input. What you will need to have: * High school diploma ...

Fraud & Dispute Associate

Omaha, NE · On-site

$13.75 - $19.25/hr

You will investigate claims, compare multiple avenues of processing disputes/chargebacks, and ... dispute lifecycle, claim status, and data input. What you will need to have: * High school diploma ...

Fraud & Dispute Associate

Omaha, NE

$13.75 - $19.25/hr

You will investigate claims, compare multiple avenues of processing disputes/chargebacks, and ... dispute lifecycle, claim status, and data input. What you will need to have: * High school diploma ...

Showing results 41-60

Dispute Investigator information

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$32K

$75.3K

$131K

How much do dispute investigator jobs pay per year?

As of Aug 9, 2026, the average yearly pay for dispute investigator in the United States is $75,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,500.00 and $98,500.00 per year, depending on experience, location, and employer.

How does a dispute investigator typically collaborate with other departments during an investigation?

Dispute Investigators often work closely with customer service, compliance, and legal teams to gather relevant information and ensure accurate case resolution. Effective communication and coordination are essential, as they may need to clarify transaction details with finance or obtain documentation from operations. By collaborating with multiple departments, Dispute Investigators help ensure investigations are thorough and that decisions align with company policies and regulatory requirements.

What is a dispute investigator?

Dispute Investigators are professionals who handle and resolve disputes or complaints raised by customers or clients, often related to financial transactions, billing errors, or service issues. Their primary role is to review the details of each case, gather relevant documentation, and determine the validity of the dispute. They communicate with all parties involved, analyze evidence, and make impartial decisions based on company policies and legal guidelines. Effective Dispute Investigators possess strong analytical, communication, and problem-solving skills to ensure fair and accurate resolutions.

What are the key skills and qualifications needed to thrive as a dispute investigator, and why are they important?

To thrive as a Dispute Investigator, you need strong analytical skills, attention to detail, and a background in finance, law, or a related field. Familiarity with case management systems, payment processing platforms, and sometimes certifications in fraud or risk management are typically required. Excellent communication, problem-solving abilities, and the capacity to remain objective under pressure distinguish top performers in this role. These skills are crucial for accurately resolving disputes, ensuring compliance, and protecting organizational reputation.
More about Dispute Investigator jobs
Infographic showing various Dispute Investigator job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $75,325 per year, or $36.2 per hour.

Director, Financial Investigations and Dispute

RSM

Mclean, VA

Full-time

Re-posted 7 days ago


Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

RSM is seeking a Director of Financial Investigations & Dispute Advisory Services to be part ofRSM'sNational Risk Consultingpractice.As a Director of Financial Investigations & Dispute Advisory Services, you will be asked to serve as a key member, taking substantial responsibility in performing analytical and investigative services to major law firms, corporations, corporate counsel, and management of companies involved in complex litigation, and dispute services. You will also take responsibility in performing analytical and investigative services to legal counsel, audit committees, government agencies, regulators, corporate boards, insurance companies, law enforcement, and management of companies involved in financial and fraud investigations.

Overviewof Job:

  • The Director will collaborate and represent The Firm's services Lines (Risk Advisory Services, Technology Services, other Financial Advisory Services, Audit, and Tax) to clients and prospects
  • The Director will work across regions as a collaborator and leader within the integrated, National Financial Investigations and Dispute Advisory Services team
  • Have substantial responsibility in overseeing client service delivery of solutions of the stated forensic and litigation service offerings to clients that typically include law firms, insurance companies, banks, corporate counsel and management of companies, audit committees, government agencies, regulators, and corporate boards
  • This professional will use their industry knowledge, experience, depth of technical knowledge and strong collaborative expertise to add knowledge, value, and executive leadership. This successful, dynamic accomplished executive professional will assist in developing business plans, leading and performing tasks outlined in the plans and steps necessary to contract with clients in the marketplace
  • The Director will develop and execute their practice strategy aligned with regional and national expectations to drive growth for the Firm
  • To accomplish the national consulting expectations, theDirector will support the National Consulting Services line of business as needed

Desired Credentials:

  • CPA, ABV, CFA, ASA, MBA

Basic Qualifications:

  • Significant experience in leading teams in a matrix organization
  • Proven success and track record in building a profitable practice
  • Recognized as a generator in the area of business development and sales
  • Solid capabilities for practice management, marketing and thought leadership
  • Previous experience in managing and directing the analysis and forensic investigative efforts related to complex commercial litigation, lost profits, commercial damages, insurance coverage disputes, business disputes, and valuation disputes. Additional experience with intellectual property infringement litigation, bankruptcy matters, and other related business matters are desired
  • Should be recognized as an expertand have testified on numerous matters at deposition, and trial preferred
  • Experienced as an arbiter or in arbitration matters preferred
  • The successful executive will have a track record of success in exceeding client expectations
  • Recognized professional industry pertinent associations

Major Duties and Responsibilities:

  • Assist in building, developing, and managing a book of business to meet goals and objectives
  • Effectively manage client relationships to exceed client satisfaction
  • Will heighten The Firm's brand by demonstrating thought leadership
  • Provide consulting service to clients by working on and leading consulting projects
  • TheDirector will collaborate with Firm Leadership team to accomplish these goals
  • The Director will be responsible for maintaining quality standards of excellence and best practices
  • He/ she willdemonstrate exceptional leadership skills and proven success in managing and motivating teams
  • Exercise the highest levels of leadership and mentorship
  • Successfully integrate strategies defined by the firm
  • Attract, develop and retain talent
  • Ensure the continuous professional development of staff is being met
  • Travel as needed

Standards of Performance:

  • Collaborative, trustworthy, and motivated
  • Achievements of financial goals and plans established by the Firm
  • Achievement of geographic and capabilities growth as defined by the Firm
  • Participation and leadership in National Consulting expectations of standardization, integration, and collaboration
  • Development of staff along with retention and satisfaction of team members

Personal Characteristics:

  • The successful candidate will have the strongest elements of executive leadership
  • A self-starter who leads by example
  • Highly respected people leader
  • Exceptional executive presence and professionalism which commands the respect of colleagues and subordinates
  • High energy, highly motivated and empowers others
  • A strong entrepreneurial spirit

At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership.RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee's pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $134,000 - $269,000

Individualsselected for this role will be eligible for a discretionary bonus based on firm and individual performance.