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Dispatch Team Leader Jobs (NOW HIRING)

Harrods

Leading a dedicated dispatch team, you'll play a key role in upholding Harrods' renowned service standards while driving operational excellence across deliveries, post and courier services. About the ...

BURNCO Rock Products Ltd

Dispatch Supervisor

Irving, TX · On-site

Provide daily leadership, coaching, direction, and support to the dispatch team * Oversee order ... entry, truck assignments, scheduling, and dispatch coverage across operating hours * Monitor live ...

Harrods

Our distribution team are currently looking for a Team Leader to support the Distribution function ... You will be responsible for managing reports on dispatched orders and orders pending dispatch ...

RDO Equipment

Rental Dispatch Manager

Lakeside, CA

You'll lead the Rental Dispatch team and collaborate closely with Sales and Rental leadership to keep equipment moving, billing accurate, and rental operations running efficiently across the ...

Amerifleet

OTR Dispatch Manager

Saint Louis, MO

$60K - $75K/yr

Monitor team productivity and provide coaching, feedback, and development to improve performance ... leadership or supervisory capacity. * Strong understanding of transportation or logistics ...

ACERTUS

OTR Dispatch Manager

Saint Louis, MO · On-site

$60K - $75K/yr

Monitor team productivity and provide coaching, feedback, and development to improve performance ... leadership or supervisory capacity. * Strong understanding of transportation or logistics ...

ACERTUS

OTR Dispatch Manager

Saint Louis, MO

$60K - $75K/hr

Monitor team productivity and provide coaching, feedback, and development to improve performance ... leadership or supervisory capacity. * Strong understanding of transportation or logistics ...

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$62.9K

$103.5K

How much do dispatch team leader jobs pay per year?

As of Jun 1, 2026, the average yearly pay for dispatch team leader in the United States is $62,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $71,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Dispatch Team Leader, and why are they important?

To thrive as a Dispatch Team Leader, you need strong organizational skills, experience in logistics or transportation, and typically a relevant qualification or supervisory experience. Familiarity with dispatch software, GPS tracking systems, and sometimes certifications in transportation management are common requirements. Exceptional leadership, problem-solving, and communication abilities help you effectively manage teams and coordinate operations. These skills ensure efficient workflow, on-time deliveries, and high team performance in a fast-paced environment.

How does a Dispatch Team Leader typically collaborate with other departments to ensure smooth operations?

A Dispatch Team Leader regularly coordinates with departments such as logistics, customer service, and warehouse management to align delivery schedules, address urgent issues, and resolve discrepancies. This collaboration helps streamline communication, minimize delays, and ensure customer satisfaction. Effective Dispatch Team Leaders facilitate cross-functional meetings, share updates, and proactively address potential challenges to keep operations running smoothly.

What are Dispatch Team Leaders?

Dispatch Team Leaders are professionals responsible for overseeing and coordinating the activities of a dispatch team, ensuring that goods, vehicles, or personnel are assigned and routed efficiently. They manage schedules, communicate with drivers or field staff, resolve operational issues, and monitor performance to ensure timely and accurate dispatching. Their leadership is crucial for maintaining smooth logistics operations and meeting service standards.

What is the difference between Dispatch Team Leader vs Dispatch Coordinator?

AspectDispatch Team LeaderDispatch Coordinator
CredentialsHigh school diploma; experience in dispatching; leadership skillsHigh school diploma; experience in dispatching or customer service
Work EnvironmentSupervises dispatch team; oversees daily operationsCoordinates dispatch activities; communicates with drivers and clients
Industry UsageCommonly used in logistics, transportation, emergency servicesUsed across similar industries for scheduling and communication

The Dispatch Team Leader typically supervises the dispatch team and manages daily operations, requiring leadership skills. The Dispatch Coordinator focuses on coordinating dispatch activities and maintaining communication between drivers and clients. Both roles are essential in logistics and transportation industries, but the Team Leader has a supervisory role, while the Coordinator handles scheduling and communication tasks.

More about Dispatch Team Leader jobs
What job categories do people searching Dispatch Team Leader jobs look for? The top searched job categories for Dispatch Team Leader jobs are:
Dispatch Team Leader jobs near you
Infographic showing various Dispatch Team Leader job openings in the United States as of May 2026, with employment types broken down into 5% As Needed, 71% Full Time, 1% Part Time, 3% Temporary, 18% Contract, and 2% Nights. Highlights an 73% Physical, and 27% Remote job distribution, with an average salary of $62,888 per year, or $30.2 per hour.

Dispatch Team Lead (Holland, OH)

Velocity A Managed Solutions Company

Holland, OH • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 hours ago

Job description

Velocity is seeking to hire an experienced Dispatch Team Lead to work with our Shift Supervisors to help guide the work of the dispatch center team members. This position will monitor, organize and coach the team on a day-to-day basis. This position will also be responsible for handling escalated calls, complaints, and queries. Understanding of all the organization's products, services, procedures and guidelines and communicate same to all team members is needed.
The current opening will be on second shift and will work the following:
Sunday - Thursday from 4pm-12:30am EST.
Must be able to train during the day onsite M-F from 9am-5:30pm.
Primary Duties and Responsibilities:
  • Lead dispatch employees, and others assigned to your charge.
  • Work with Dispatch Supervisor, Manager and other Team Leads to assign daily work to Dispatchers to meet dispatch goals and other objectives
  • Work with Dispatch Supervisor, Manager and other Team Leads to plan group assignments for projects or training
  • Evaluate performance and present evaluations to Supervisor and Dispatcher
  • Actively monitor and control workflow to ensure project goals are met
  • Ensure all dispatch jobs that are fulfilled, meet all requirements and standards of quality established by Velocity
  • Monitor Jobs in queue
  • Thoroughly communicate and document all details regarding job status.
  • All Other duties as assigned.

This role may be a good fit for you if you have the following:
  • High School diploma, Associates degree preferred
  • One year of dispatch, call center or customer support experience
  • Previous experience in Leadership role is preferred
  • Excellent communication and documentation skills.
  • Strong Data analysis and negotiation skills
  • Proficient user of MS Office
  • Excellent telephone etiquette
  • Strong problem-solving ability

Why you'll love working at Velocity
We are an energetic bunch - eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.
As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We're excited about what we do, why we do it, and who we do it for.
Diversity and Inclusion
Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.
Our Values - Collaborative and Strong at the Core
  • Customer-obsessed
  • One team
  • Do the right thing
  • Let's go!

Our Benefits
  • Medical, Dental, Vision
  • PTO & Paid Holidays
  • Paid Sick Time
  • 401K - with Employer Match
  • Company provided Life Insurance, Short/Long-Term Disability
  • Supplemental Benefits Available

About Velocity MSC
Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That's why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.- Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/.
Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.

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