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Dispatch Team Leader Jobs (NOW HIRING)

Northwest Ambulance

Dispatch Manager

Everett, WA · On-site

$38.50 - $50/hr

About the role The Dispatch Manager runs our communications center day to day: keeping calls moving, units assigned, and the team supported. This is a working leadership role, not a desk-only one.

New

RDO Equipment

Rental Dispatch Manager

Lakeside, CA

You'll lead the Rental Dispatch team and collaborate closely with Sales and Rental leadership to keep equipment moving, billing accurate, and rental operations running efficiently across the ...

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OTR Dispatch Manager

Overland Park, KS

$60K - $70K/hr

Monitor team productivity and provide coaching, feedback, and development to improve performance ... leadership or supervisory capacity. * Strong understanding of transportation or logistics ...

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Dispatch Manager - Decatur, IL. Summary: The Central Dispatch Manager provides leadership and ... Leadership & Team Development * Operational Planning & Execution * Safety & Compliance Focus

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OTR Dispatch Manager

Saint Louis, MO · On-site

$60K - $70K/yr

Monitor team productivity and provide coaching, feedback, and development to improve performance ... leadership or supervisory capacity. * Strong understanding of transportation or logistics ...

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OTR Dispatch Manager

Saint Louis, MO

$60K - $70K/hr

Monitor team productivity and provide coaching, feedback, and development to improve performance ... leadership or supervisory capacity. * Strong understanding of transportation or logistics ...

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OTR Dispatch Manager

Saint Louis, MO · On-site

$60K - $75K/hr

Monitor team productivity and provide coaching, feedback, and development to improve performance ... leadership or supervisory capacity. * Strong understanding of transportation or logistics ...

CalPortland

Dispatch Manager

Escondido, CA

$90K - $115K/yr

... team and operations to maximize dispatch efficiency and operational capacity to meet customer ... Strong leadership, organization, interpersonal and communication skills * Knowledge of the ...

CalPortland

Dispatch Manager

Escondido, CA · On-site

$90K - $115K/yr

... team and operations to maximize dispatch efficiency and operational capacity to meet customer ... Strong leadership, organization, interpersonal and communication skills * Knowledge of the ...

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Dispatch Team Leader information

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$30K

$62.9K

$103.5K

How much do dispatch team leader jobs pay per year?

As of Jul 22, 2026, the average yearly pay for dispatch team leader in the United States is $62,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $71,500.00 per year, depending on experience, location, and employer.

Is dispatch a difficult job?

Dispatch team leader roles can be challenging due to the need for strong organizational skills, quick decision-making, and effective communication. The job often involves managing schedules, coordinating with drivers or staff, and handling stressful situations, which can require experience and multitasking abilities.

What are Dispatch Team Leaders?

Dispatch Team Leaders are professionals responsible for overseeing and coordinating the activities of a dispatch team, ensuring that goods, vehicles, or personnel are assigned and routed efficiently. They manage schedules, communicate with drivers or field staff, resolve operational issues, and monitor performance to ensure timely and accurate dispatching. Their leadership is crucial for maintaining smooth logistics operations and meeting service standards.

How does a Dispatch Team Leader typically collaborate with other departments to ensure smooth operations?

A Dispatch Team Leader regularly coordinates with departments such as logistics, customer service, and warehouse management to align delivery schedules, address urgent issues, and resolve discrepancies. This collaboration helps streamline communication, minimize delays, and ensure customer satisfaction. Effective Dispatch Team Leaders facilitate cross-functional meetings, share updates, and proactively address potential challenges to keep operations running smoothly.

What is a team leader's salary?

The salary of a Dispatch Team Leader typically ranges from $45,000 to $70,000 annually, depending on experience, location, and industry. They often oversee scheduling, coordinate communication, and manage team performance, with some roles offering additional benefits or bonuses.

Is team leader a high position?

A dispatch team leader is a supervisory role responsible for managing a team of dispatchers, coordinating operations, and ensuring efficient communication. While it is considered a leadership position, its level of seniority varies by organization and industry, and it may be classified as mid-level management or supervisory rather than executive. Advancement opportunities often depend on experience, skills, and organizational structure.

What is the highest paid dispatcher?

The highest paid dispatchers are often those in specialized industries such as airline, railroad, or emergency services, with salaries reaching over $70,000 annually. Factors influencing pay include experience, certifications, and the complexity of the dispatching environment.

What are the key skills and qualifications needed to thrive as a Dispatch Team Leader, and why are they important?

To thrive as a Dispatch Team Leader, you need strong organizational skills, experience in logistics or transportation, and typically a relevant qualification or supervisory experience. Familiarity with dispatch software, GPS tracking systems, and sometimes certifications in transportation management are common requirements. Exceptional leadership, problem-solving, and communication abilities help you effectively manage teams and coordinate operations. These skills ensure efficient workflow, on-time deliveries, and high team performance in a fast-paced environment.

What is the difference between Dispatch Team Leader vs Dispatch Coordinator?

AspectDispatch Team LeaderDispatch Coordinator
CredentialsHigh school diploma; experience in dispatching; leadership skillsHigh school diploma; experience in dispatching or customer service
Work EnvironmentSupervises dispatch team; oversees daily operationsCoordinates dispatch activities; communicates with drivers and clients
Industry UsageCommonly used in logistics, transportation, emergency servicesUsed across similar industries for scheduling and communication

The Dispatch Team Leader typically supervises the dispatch team and manages daily operations, requiring leadership skills. The Dispatch Coordinator focuses on coordinating dispatch activities and maintaining communication between drivers and clients. Both roles are essential in logistics and transportation industries, but the Team Leader has a supervisory role, while the Coordinator handles scheduling and communication tasks.

More about Dispatch Team Leader jobs
What job categories do people searching Dispatch Team Leader jobs look for? The top searched job categories for Dispatch Team Leader jobs are:
Dispatch Team Leader jobs near you
Infographic showing various Dispatch Team Leader job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 93% Full Time, 4% Part Time, and 2% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $62,888 per year, or $30.2 per hour.
Dispatch Manager

Dispatch Manager

Northwest Ambulance

Everett, WA • On-site

$38.50 - $50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

New

Job description

About Northwest Ambulance
We're a private ground ambulance service - not a 911 provider. Our work is scheduled and on-demand interfacility transport, critical care transport, and coordination under our contract with Everett Fire Department. When a patient needs to move between facilities safely and on time, that's us.
About the role
The Dispatch Manager runs our communications center day to day: keeping calls moving, units assigned, and the team supported. This is a working leadership role, not a desk-only one. You'll be on the floor, in the software, and available when things get busy - owning the dispatcher schedule, leading the desk, administering the systems dispatch depends on, and serving as the escalation point for tough calls and after-hours issues across our coverage area.
What you'll do
  • Oversee daily dispatch operations across our coverage area (Island, Skagit, Snohomish, King, Pierce, and Thurston counties).
  • Build and manage the dispatcher schedule - set coverage across all shifts, handle time-off requests and swaps, resolve overlaps and gaps, and keep the desk staffed around the clock without over- or under-covering.
  • Lead the dispatch team: hiring, onboarding, training, and coaching.
  • Handle personnel matters for the dispatch team - performance management, corrective action, conflict resolution, and day-to-day issues - partnering with HR and leadership where appropriate.
  • Serve as the company's Logis administrator: manage user accounts and permissions, maintain system configuration, build and update the data that dispatch relies on, run reporting, and act as the point of contact for troubleshooting and vendor support.
  • Manage transport request intake, triage, unit assignment, and status tracking in Logis.
  • Coordinate scheduled and time-sensitive transports (facility-to-facility, CCT, and NICU/PICU moves) with sending and receiving facilities.
  • Administer our Dialpad phone system - call routing, queues, voicemail, and pulling reporting when needed.
  • Monitor unit availability and coverage; make real-time deployment calls to keep response times and on-time performance where they need to be.
  • Track and report on call volume, timeliness, and other dispatch metrics.
  • Hold the line on documentation accuracy and call-handling standards, and protect PHI in line with HIPAA.
  • Be the escalation point for tough calls and after-hours issues, and back up the desk when staffing is short.

Requirements
Required
  • Dispatch experience, ideally in EMS, ambulance, or medical transport
  • Supervisory or lead experience, especially anyone who's owned a schedule and handled personnel issues directly
  • Comfort administering and configuring CAD/dispatch software, not just using it (Logis experience is a plus, not a requirement)
  • Familiarity with VoIP phone systems (Dialpad a plus)
  • Solid grasp of HIPAA and handling sensitive information
  • Steady under pressure, clear on the radio and the phone, and genuinely good with people
  • Strong organization and the judgment to prioritize when several things need attention at once
Preferred
  • Prior work in a non-911 / private ambulance transport environment
  • Familiarity with Washington EMS operations
  • Scheduling or workforce management experience

Benefits
What you can expect from us:
We offer a comprehensive benefits package that includes medical, dental, and vision insurance to ensure the well-being and health of our employees.
Regular, non-exempt field employees who are scheduled to work on designated holidays are paid a premium holiday rate of 1.5 times their regular rate for all hours worked on the holiday.
Our commitment to your financial future is reflected in our generous 401k program. We provide employer matching up to 5% of your salary, empowering you to save for long-term goals.
We understand the importance of work-life balance, which is why we provide paid time off at the rate of 2.3 hours per 40 hours worked to help you recharge, spend time with loved ones, and pursue personal interests.
To maintain a professional and consistent appearance across our team, uniforms are provided to all employees, ensuring you always look your best while representing our company.
Wages:
Wages $38.50 - 50.00 per hour.
Equal Opportunity Employer
Northwest Ambulance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations are available upon request for candidates with disabilities participating in the application or interview process.

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